HT5312 I know my password but I have forgotten one of my security answers nothing I have read has helped to unlock my account to use my gift card money what can I do?
I need to know how to reset my security questions so I can use my money from a gift card?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94644)
Similar Messages
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I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay
Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I keep trying to change my Apple ID password but I can't get past the security questions. Is there another way to get thru because I don't remember my exact answer from 8 years ago.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280) -
I've been locked out of iTunes because it asked me security question I've never answered before. Don't know what's going on?
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89605) -
What can I do if I have forgotten one of my security question . I am trying to buy a game that is 17
Help? Any way to reset
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94785) -
I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is <edited by host> and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to <edited by host> and the email <edited by host> that is my other apple ID and the password work on apple but my yahoo account I forgot my password and security question and it won't verify to my email on to my apple email. so it send the answer to <edited by host> and I can't get it! So Can u do something? Both account r also on my iCloud. I can open both apple account but it won't let me buy nothing on my <edited by host> ! On my <edited by host> that one dose let my buy thing but I had lot of thing I bought on <edited by host> I bought lots of movies music and app. I spend lot of money on this account.
It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there. -
Claude and I know my password, but I can not access my account
Claude and I know my password, but I can not access my account
HAve you check if there is any changes in your password? Check it out as you/Claude might have updated it accidentally. Try going to appleid.com to check. If you can login there is no issue with your password. If not, you need to answer your security questions to get a temporary password as it might have been reset.
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HT1766 I know my password, but someone did repeated attempts
I have ios 7.1.2 on my Iphone 4S, I know my password, but someone did repeated attempts, Now its asking me to start over, hence how do I get to the Password lock screen
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
I have a gift card I want to use in iTunes but when I go to purchase it asks for my password, how do I use the gift card not credit card
johnny5241 wrote:
thanks for the suggestions but still nothing happening, i need to reset my password for my id password
Probably.
something has to be set up wrong on my iphone, cant figure it out
You need to use the AppleID & Password you used to set up the iPhone. -
We have adobe acrobat pro installed on our computer - we have changed the password - but it is still not giving us access to update our adobe reader. The name is showing as Marriner. Is this linked to our account?
What is your operating system?
To install/update Adobe Reader or Acrobat you need to supply your computer's Administrator password. -
Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93082) -
i just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you
This is a User to User Forum... You are not addressing Apple Here...
Suggest you use this link to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
Hi, I bought a İphone 4, it asks activation İcloud but I do not know login & password, but the box and all the codes (IMEI 013126007351651,ICCID 8999404110643086147) available. What to do?
If you bought the phone used then you will need to contact the previous owner - only the owner of an account can remove a device from their account (neither Apple, nor fellow users here on these forums, can do it) : http://support.apple.com/kb/TS4515
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Please help , i forget my answers and i try to reset it but it's not working i can't find the link to send email to reset it . So i can't use apple gift cards because he ask me to regist it to charge it
ahmed sel wrote:
Please help , i forget my answers and i try to reset it but it's not working i can't find the link to send email to reset it . ...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
Ipod disabled, changed my password but entered the wrong one too many times!
ipod disabled, changed my password but entered the wrong one too many times!
Didnt have a pc with ituens before either but now have one although dont quite know what to do.plug your ipod touch into your computer in recovery mode. (see herehttp://support.apple.com/kb/ht1808)
Reset all data and settings
dont restore from backup
sync back content
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