HT5312 I'm not getting the email to change my security questions

So I tried to download an app on my new iPhone 5s, and it told me that i needed my finger print, password, and that I needed to answer 2 security questions. I choose these questions a few years ago, and I honestly forgot the answers to them. So, I went on the Manage Account thing and it said that they could e-mail me a link to change the questions. I hit this about amultiple number of times throughout the course of the day and nothing happened. I did not get any emails regarding to change my security questions. ofcourse, I did double check all of the information, and I went on both e-mail accounts that I have given to Apple. Has this problem ever occurred to anyone esle, and do you know how to fix it?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94878)

Similar Messages

  • HT5312 I'm not getting an email to reset my security question what do I do ?

    I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96899)

  • HT5312 I'm not getting the link to change or secure my security questions for my iTunes account

    I am trying to change/rescue my security questions from my other email account. The option that appears under the securtiy question which says "secure your questions by email" doesnt appear for me. Now I'm stuck in the US store and I can't make any purchases and I can't change my country/region before spending my credit in the US store.

    You will only get the reset link if you have a rescue email address on your account, if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in the country where you and your iTunes account are to get your questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT4528 cannot rest password, not getting the email to change

    I cannot reset my password. I will not send the email to me

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94878)

  • I changed my rescue email to change my security questionsi but when i go to send the email to change my security questions, it says to send security info email to the email address i previously had as my primary email address

    I want to change the password for my itunes account but I don't remember my security questions. I changed my primary address to my new email and changed my rescue email address to another new email address. When I go to change my security questions it says Send reset security info email to j•••••@y7mail.comwhich is my old email address. I don't know the password to this email address that's why I changed the rescue email to a new one. But on the name, ID and email address page it has both updated emails on there

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (124982)

  • HT5312 I can't get the option to send reset security questions to my email

    When I go to reset my security questions, it won't give me the option.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93698)

  • HT5312 How do I get a email to reset my security questions

    I need to reset my security questions to download a game and I forgot them

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 How do I get the link to reset my security questions?

    The page for rescue email and security questions is not active. I can see the information but I can't take any actions as the page and the links are not active.

    You can only set up a Rescue Email BEFORE you forget the questions/answers
    Read here  >  Apple ID: All about Apple ID security questions
    If necessary
    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • What happens if I don't get the email to reset my security questions? What do I do?

    I forgot the answers to my security questions, and I can't buy anything until I answer them. I hit the "send email" thing, but never got it. I checked my spam folder and it isn't there. What do I do. I can't do anything until those questions are answered! Help!

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • When I put my Apple ID in to get apps it says I will receive an email with a link to verify my account I'm not getting the email or link

    When I put my Apple ID in to get apps it says I will receive an email with a link to verify my account I'm not getting the email or link. have iPhone 4

    Greetings Seahawks2014, 
    Thank you for contributing to the Apple Support Communities. 
    If you have not received a verification email from Apple, the tips in this article can help:
    If you didn't receive your verification or reset email - Apple Support
    Best Regards,
    Jeremy 

  • Hello, Can anyone tell me if there is any mail to get in touch with Apple support? ... I do not remember my password for my IDApple and when I enter iforgot.apple to recover I do not get the email

    Hello, I'm trying to get my Apple ID password but when I enter the page that helps you to recover it tells me to send an email and I do not get ... with what I can not reset my password ... Can anyone help me? ... Are there any email from Apple support where you can tell what I get to help me to recover?. Thanks!

    Apple does not have email support. If you're not getting the email verification from Apple, check your anti-spam filters, on your computer and with your email provider, to make sure that emails from Apple aren't being blocked. You can also try the Security Questions option rather than the email authentication. See:
    http://support.apple.com/kb/HE36
    Otherwise, you'll need to call Apple support:
    http://support.apple.com/kb/HE57
    Regards.

  • HT201363 I have requested the email to help me with forgotten security questions several times over many days but I do not get the email; now I cannot use my account without knowing the security question answers?

    I have repeatedly requested the email to help with forgotten security question passwords but never receive it; I cannot access my account for purchases with out the answers; how can i fix this?

    Hello Jamped,
    It sounds like you are doing the correct process to reset your security questions, but you are not getting the email at your recovery address. I recommend checking your spam folder first. If it is not there I would next reach out to
    our iTunes Account Security team who may be able to help if you can verify your account info:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • I am not getting the email required to verify my password

    I changed my apple ID password and it then asked me to verify account by email but I'm not getting the email to do so.

    Check the following:
    1. Spam folder
    2. Junk folder
    3. Rescue email

  • I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • HT5622 When I sign in with my apple ID and password then goto password and security, i do not get the option to reset my security information. Why not?

    I do not have the option to change my security information when I sign in to my Apple ID and goto Password and security. Why not?

    Just to be clear - what are you signing into?  You could be talking about connecting or setting a computer or device to your icloud or itunes account.  You could be talking about logging into your icloud account using a browser to icloud.com.  Or you may have followed a link to an Apple page that lets you edit your account.
    If you can't remember your security questions/answers then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

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