HT5312 I'm not getting the link to change or secure my security questions for my iTunes account

I am trying to change/rescue my security questions from my other email account. The option that appears under the securtiy question which says "secure your questions by email" doesnt appear for me. Now I'm stuck in the US store and I can't make any purchases and I can't change my country/region before spending my credit in the US store.

You will only get the reset link if you have a rescue email address on your account, if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in the country where you and your iTunes account are to get your questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

  • HT5312 I'm not getting the email to change my security questions

    So I tried to download an app on my new iPhone 5s, and it told me that i needed my finger print, password, and that I needed to answer 2 security questions. I choose these questions a few years ago, and I honestly forgot the answers to them. So, I went on the Manage Account thing and it said that they could e-mail me a link to change the questions. I hit this about amultiple number of times throughout the course of the day and nothing happened. I did not get any emails regarding to change my security questions. ofcourse, I did double check all of the information, and I went on both e-mail accounts that I have given to Apple. Has this problem ever occurred to anyone esle, and do you know how to fix it?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94878)

  • HT5312 How do I get the link to reset my security questions?

    The page for rescue email and security questions is not active. I can see the information but I can't take any actions as the page and the links are not active.

    You can only set up a Rescue Email BEFORE you forget the questions/answers
    Read here  >  Apple ID: All about Apple ID security questions
    If necessary
    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I have tried to send the email to reset my security questions for my iTunes account but the system will not send me the email with the link. How can I start recieving the email?

    My email is valid and I know this because I am receiving other email from Apple and this is the only email I have not been able to recieve. please help

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97764)

  • I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put

    I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?

    Try these previous discusssions:
    recover answers to security questions: Apple Support Communities
    how do i change apple ID security...: Apple Support Communities

  • I can not get the link to chang my password

    i forgot my password to my firefox sync and i did the reset telling it was going to send me a link to my email to change it, but i get no link sent to my email. help

    You can find the sync password and the sync key in the password manager on the computer where you originally created that sync account.
    Look for:
    * chrome://weave (Mozilla Services Password)
    * chrome://weave (Mozilla Services Encryption Passphrase)
    Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

  • HT5312 I'm not getting an email to reset my security question what do I do ?

    I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

    If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96899)

  • How do you get the link to reset your security questions?

    I went to manage my apple id and clicked passwords and security but there was no link under the two questions. Now i dont know what to do.... Please help

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    The link will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
    (119543)

  • HT5312 I can't get the option to send reset security questions to my email

    When I go to reset my security questions, it won't give me the option.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93698)

  • I am having trouble answering my old security questions for my itunes account and it is creating a problem because I am not able to purchase apps/songs on my new IPAD. What phone number/email adress should I call to get a quick response to my issue?

    I have recently bought an IPAD 2 for my girlfriend and have encountered a problem with purchasing apps through my itunes account. It is requesting that I not only enter my pasword (which I know) but answer my old account questions, which I have forgotten the answers to. It had since locked me out of changing my questions for eight hours. Is there any number I can call to prove that I am the real owner of my itunes account so my girlfriend will be able to use her ipad to purchase new apps without having to go through the trouble of using one of my other apple devices? Random information: I believe my questions were set back in 2007 when I purchased my first ipod nano, since then I have used this same itunes account for my own ipod touch and ipad 2 and my girlfriends iphone 1st generation. I have never run into a problem regarding my questions before on any of these devices

    http://www.apple.com/support/itunes/contact/

  • HT1491 How do i get my answers to my security questions for my itunes account

    How do i get my security questions answers for my itunes account

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT5622 When I sign in with my apple ID and password then goto password and security, i do not get the option to reset my security information. Why not?

    I do not have the option to change my security information when I sign in to my Apple ID and goto Password and security. Why not?

    Just to be clear - what are you signing into?  You could be talking about connecting or setting a computer or device to your icloud or itunes account.  You could be talking about logging into your icloud account using a browser to icloud.com.  Or you may have followed a link to an Apple page that lets you edit your account.
    If you can't remember your security questions/answers then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

  • HT5312 The link to reset my Security questions to the recovery email wont pop up...What do I do?

    The link to reset my Security Questions to the recovery email wont pop up...What do I do?

    Hi Gman,
    Sounds like you may not have set up a Rescue email address (which is different than an Alternate one):
    If you set up a Rescue email address:
    Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'Forgotten Security Questions' and fill in that you'd like your security   
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • Need help!!!!!! I've forgotten my security questions. My rescue address is not available anymore. So I can't get the instructions to reset my security questions. Please send me this instructions

    Need help!!!!!! I’ve forgotten my security questions. My rescue address is not available anymore. So I can’t get the instructions to reset my security questions.
    <E-mail Edited by Host>

    Contact the Apple account security team for your country for help changing your security questions: Apple ID: Contacting Apple for help with Apple ID account security.

  • HT5312 Can't remember answers to my security questions and I don't get the option to reset my security questions

    Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

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