HT5312 I'm not receiving my security questions reset email and it's not in my junk folder

I'm really starting to loose faith in Apple! Please see the thread title!

If it's been a few hours, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90524)

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Im not receiving my security questions reset email!

im not receiving my security questions email, so i cant buy apps

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

I didn't receive my security questions reset email?

I tryed buying an app today and it said I needed to answer my security questions, but I forgot them, so I clicked "send reset email" and I never received it. I tryed sending it again and I still didn't receive it. I want to buy apps but I can't because I forgot my security questions and I'm not receiving the reset email..... This is very annoying!

Kappy's Some Solutions for Resetting Forgotten Security Questions

HT5312 I didn't receive the security questions answers email. HELP?

I dont remember the answers to my security questions and I clicked on send the answers to my email dozen times, but nothing.. I didnt get an email..
i need to purchase some apps..
help.. ???????

If you aren't receiving the email to your rescue email account (and you've checked the spam folder on it as well as the inbox) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Why im not getting my security questions reset email ?

i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
what should i do ?

You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

My security question reset email will not send please help !?

Please help. I tried sending the reset email and it has not sent . I'm stuck I have $25 worth of credit . I can't buy any music or apps

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

I can not fill out security questions-the form is shown up not completly

I can´t answer the security questions, because only the half site comes up. First line I see is "security question" last line is "alternate e-mail". On top I miss e-mail and Password, at the end I miss the age compared with support info.
OSX 10.6.8/ iTunes 10.7. with Mini, Macbook Pro, iMac.
Thank you for any idea how to overcome this.
Arri

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HELP!! I'm not getting the security questions reset e-mail from Apple!! D:

I got an App Store card with €25 and added it to my Apple ID and it worked but as soon as I wanted to buy something, I had to answer my security questions which I didn't know the answer to so I decided to reset my security questions by sending an email to my rescue adress.
The problem is, even though it says the email is sent, I don't get the email in my inbox so I think that the email adress it's sending the mail to is not the right one. I mean after all, I can't see the adress it's being sent to as it just says s*****@yahoo.com.
So I think I am screwed here because I can't answer my security questions and I can't reset them because I can't get the email in order to reset them
Please someone help me, I don't wanna have wasted €25

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team.
(88850)

HT5699 When i reset my security question, the email in account is not mind! how come

would like to know how to change the email added in my account but not mind. because i need to reset the security question but will not send to my email!

Go back to the article you asked this question from and ask Apple to reset the security questions. Nobody on these boards can do this for you, and it's not possible to change the rescue email address without having the questions reset.
(93479)

HT5312 security question reset email

Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95789)

HELP! Security Question Reset Email Not Mine!

I Added $15 To My Account And I forgot My Security Questions And It Sent The Resuce Email To A Unknow Email.... I Need Help Fast!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92245)

HT5312 I cant remember my iTunes security questions!! and i dont have a security email. what can i do?? please help

I cant purchase anything, beacuase I need my security questions answer, I cant remember the answer to the questions and I dont have a security email.... I dont know what to do, i haved tried everything. please help

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Not receiving the iCloud password reset email

I am trying to assist a friend in retrieiving the information stored on his iCloud account via an iPhone that has since been broken
I've attempted to use the link several times to send an email to the Hotmail email address that is set-up as the iCloud user name but while I get the email sent confirmation, as yet no email has been received at this email address and I'm running out of suggestions as to how to help.
I also attempted to follow the security questions route to resetting the password but sadly failed at the first hurdle and I can only assume that his date of birth was originally entered incorrectly, as when I enter his actual birth date, I get an error message
I also thought that I might be able to access a password reset by using the same iCloud user name as his Apple ID, since with my own account, my Apple ID is the same as my iCloud user name but his iCloud user name is not recognised as an existing Apple ID
Any help or assistance would be most gratefully received as he's desperate to recover some photos etc that were uploaded to the iCloud from the broken iPhone and with him being somewhat technically illiterate, I appear to be the only person who can assist and without the password reset email being received at the Hotmail address which is the iCloud user name, I am totally flummoxed as to being able to offer any further assistance.
With my utmost thanks in advance to anyone who might be able to offer any sugggestions or advice in this bothersome matter
Kind Regards
Bernard

Thanks a million randers4 for taking the trouble to get back to me.
I will get my pal to come over when we've both time to sit down and foillow your advice (and the link). However, sadly I suspect that we might have a problem proving his identity to the satisfaction of the support team, as whenever I've tried to assist this mate in the past, the same issues have always arisen, where he's not got a clue as to usernames, passwords, security questions.
I presume he must have some sort of underlying paranoia about revealing any genuine information about himself online. This proves incredibly frustrating and I invariably end up tearing what's left of my hair out, in my efforts to resolve his myriad of technical queries and yet while I invariaby end up losing patience, tired of trying to drum it into him to write login details down, to keep them safe, or to only use answers that he knows he will remember, in light of everything that's come to light recently, in truth perhaps it's me who is the stupid one for freely giving up all my personal information online and it will eventually prove that he is most sensible for refusing to relinquish any genuine personal details about himself.
Then again, at least I am able to retrieve my iCloud photos!
Apologies for waffling on. Hopefully I can come back to say issue has been resolved, but I've an inkling I might have to return to enquire if there are any further options
Kind Regards
Bernard

What Do I Do If I My Security Question Reset Email Won't Send

Hello. the reset for my security questions will not send to the email they say they are sending to. For example under the security question fill out area on the Manage Your Apple ID website there is a button that says "Forgot security questions? Send reset security info to (insert email address here)". The button has my email address on it so I know it is supposedly sending to the right email, but it will never actually send, so I'm wondering what I should do to get the email to send.
Thank you

Unless the email got caught in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125047)

Why security questions reset email doesnt reach me?

Bought new Ipad 4Gs to replace Ipad2. Tried to purchase stuff from Itune. No problem inputting my Ipad ID and password but can't remember answer to security questions. Try going to Manage Account and click on resetting security questions. Clicked on "Send email to ....email address" However despite trying umpteen times, the email with instructions how to set new answers to the security questions haven't reach me. i checked my primary email, alternative email an even icloud email. Nada. Help! . dteng

Checked spam/junk mail folder. Not there either. Tx

HT5312 I'm not receiving my security questions reset email and it's not in my junk folder

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