HT5312 I'm trying to buy a movie from iTunes to put on my laptop, but it won't let me if I don't answer my security questions, and I have no idea what they are. I've tried looking at iTunes Customer Support, but that doesn't help me at all either. Help pl
Can anyone help me? It would be very much appreciated. Thank you!
I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, as described in then steps 1 to 5 on the page that you posted from ? If not (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use those steps to add a rescue email address for potential future use
Similar Messages
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When I got to my manage account I can not change my security questions and I have no idea what they are. Can anyone help?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76108) -
I am trying to buy a song on iTunes but it won't let me because I need to answer my security questions? But I don't remember the answers how can I change the questions?
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74487) -
I just bought a 50 dollar iTunes card but now it's asking for my security questions and I have no clue what those are please help I'm begging
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
hey! my i just got my ipad back from having it taken away for a long time and i have know idea what the passcode is ive tried everything and i have no idea what to do
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. If you have IOS-7, read this. -
i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?
Dude same here
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How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.
Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M. -
HT204088 I forget the answers to my security questions, how do I find out what they are?
I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.
f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
Having transferred my iTunes library from my old PC to my new Mac. Many of the albums will not play because they are not authorized. Authorization lists very old email addresses of which I do not have the passwords or, in fact, access to the email websites. Can anyone whelp me with a way to get around this?
Yes, I believe I did with no success playing some of my "old albums." The remaing albums worked just fine.
I think I found a workaround by signing in to the old website using "forgot" password and changed it to a new one. Then I signed in using my Apple ID and Passwird. This seems to have worked. -
I am trying to play music on my iTunes that I had burned from either CD's that I had bought & own (in order to preserve the CD from damage and it is all only for my personal use) or purchased through iTunes. Much, but not all of this was done on an old computer, and on old e-mails that no longer exist, and for that matter I have no clue what the passwords could possibly be! The computer that I use now is at least 10 years old, so how am I supposed to remember passwords from that long ago? I am constantly being told to reset my password, but that apparently just seems to compound the issue. One account will not even accept my birthday and my security question which I know with 100% certainty are correct. I JUST WANT ACCESS TO MUSIC I OWN OR HAVE PURCHASED over the past 20+ years, and I don't care what computer I did it on or what e-mail address I used, and forget about trying to recall my password! Apple makes it so difficult to do passwords it's ridiculous! I would need a book to write down every password that I have tried, and apparently not succeeded in using! add to my frustration is that my son put literally TONS of his music onto my computer and used his various Apple ID's and passwords, and it's just a bumble cluck of a mess. AGAIN, I only want access to MY MUSIC!
You're supposed to remember them or make note of them because they are key to a resource in which you have invested financially, just like keeping records for bank accounts you have or keys to your car. It is just that people haven't woken up to the importance of having a digital legacy too.
Here are resources for forgotten passwords:
https://iforgot.apple.com/
http://www.apple.com/support/appleid/contact/
Contact Apple for help with Apple ID account security - http://support.apple.com/en-us/HT5699 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." -
I am having a problem with the Time Machine in restoring Mac Mail back to a certain date. Everything works fine, with Mac Mail the active application and entering Time Machine, and I have found the mail file after the location process is done, then I hit Restore and there is a messages "restoring 480 messages", but I cannot locate them anywhere. What is suppose to happen is that a special file should appear in the sidebar of Mac Mail in the section On My Mac. Any suggestion would be appreciated.
I use Mountain Lion.Although you can restore messages from a Time Machine snapshot within the Mail application, it generally won't work with messages that were saved by an older version of Mail. In that case, you have to use an alternative method.
Triple-click the line below to select it:
~/Library/Mail/V2
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a folder selected. Inside that folder are subfolders representing your Mail accounts. The names refer to the email addresses you use. Decide which ones you want to restore messages from.
Enter Time Machine and scroll back to the snapshot you want. Select the account folders you want and then selectRestore ... to... from the action menu (gear icon) in the toolbar of the snapshot window. Restore the folders to the Desktop, not to their original location.
From the Mail menu bar, select
File ▹ Import Mailboxes...
Import from the mailboxes in the folders you restored to the Desktop. The imported messages will appear in a new mailbox. Move the ones you want to keep wherever you like and delete the rest. Then delete the folders on the Desktop. -
I have not updated my iPhone 3G since 2010 as I do not have a computer and have to use my daughters pc. She plugged in my phone to update through iTunes (which took all night) and in the morning it was completed. We backedup to the icloud but now mu pictures and contacts are missing. We cannot locate my contacts on icloud or on the phone.
How do I locate my missing contacts and put them back ON MY PHONE. I had over 150 contacts with information like phone numbers, birthdays, and anniversaries.
Do I need to restore the phone? Are they on the cloud?????Hi bluegrandpanash,
Thanks for visiting Apple Support Communities.
If you backed up your iPhone to iCloud before updating the software, first try the steps under "Restore from an iCloud backup" in this article to recover your data:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Best Regards,
Jeremy -
HT2731 They ask me about security questions, how do I figure out what they are?
How do I buy an app? It won't allow me with out security answers
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service -
HT5312 i forgot the security questions and i have no idea how to reset them
hey, how do I reset my security questions? i done it before many times but today i forgot the security question answers. also, I've been using the same devise everytime which is my ipod touch.
Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Camera icon has disappeared. Help please.
Depending on what iOS version you have, the camera button can be accessed from the lock screen, or from within the home screen. If the phone is locked, tap the home button once and you should see the Slide to Unlock and to the right of that, the camera button. That button is designed to be slid upwards to access the camera.
If you go to the home screen, find the camera app icon and tap on that, the camera should open. The camera could be in one of the folders you have on any of your home screens. If you still cannot find it, go to Settings>General>Reset>Reset Home Screen Layout. That should bring it back.
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