HT5312 I need help resetting my security questions so I can shop from the apple store.

I can't answer the security questions because I never set them up. I need to download n buy a game for my daughter.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104628)

Similar Messages

  • HT5312 I need to reset my security questions as I can remember the answers to them.

    How do I reset my security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service:
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 How do I reset my security questions if I can't remember the answers?

    I can't remember my answers to my security questions.

    The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set

    I need help resetting my security questions, i try to and it says email sent but i never get the email to my main email or alternate email, i never set my questions but somehow there set, so i can also not buy apps without entering my question awnsers please help

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT201303 I reset my iTunes Security Questions and when I go into the Apple Store to buy a TV Show it is still asking me the old security questions, not the new ones... How do I make iTunes ask me the new security questions?

    I reset my iTunes Security Questions and when I go into the Apple Store to buy a TV Show it is still asking me the old security questions, not the new ones... How do I make iTunes ask me the new security questions?

    Get prepared for some bad news, then contact iTS.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT5312 I need to reset my security questions, I have my alternate email address but I am unable to reset my sec questions, please help

    I need to reset my security questions, I have my alternate email address but I am unable to reset my sec questions, please help

    Australia ? surely !   

  • HT5312 How do I reset my security questions when I don't remember the answers to the original security questions?

    How do I reset my security questions when I don't remember the answers to the original security questions?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201363 How can you reset your security questions if you can't remember the answers?

    Hello! my question is how can you reset your security questions if you don't remember the answers?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106484)

  • HT5312 I need to reset my security question

    I need to reset my security question

    See here  >  Apple ID: All about Apple ID security questions
    If necessary
    1)  See Here  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I need to reset my security questions because I forgot them. How do I do that!

    Every time I go to buy something from iTunes on my iPad 2, it asks for my security questions. I do t remember my security questions.! Help!

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I need to reset my security questions so i can make purchases. Please help

    How do i reset my security questions?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    How to Manage your Apple ID: Manage My Apple ID

  • Can you add a rescue email to an existing account? Because i need help resetting my security questions,ive called up the account security team, and it is doesnt solve my problem. I dont remember Any answers and i have money just sitting there. Please help

    also my ipod is a Nano 5th Generation....so when the account security person asks for ipod serial number..its completely useless because the serial codes only work for Ipod Touch and Iphones.
    - Serial Code from Ipod= USELESS..
    - Answer at least one of your security questions= I can't...and the whole reason im having this issue..
    - Have a rescue email= trying to see if i can get one.
    This issue is Reaaaallly starting to annoy me, so someone please help Thankss! xo

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • HT5312 I need to reset my security questions, I have just rest my user id and password. How do I proceed?

    I would like to reset my security questions, how can I do this?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • Need help reseting/changing security questions

    I can't reset my security questions. I made my Apple ID in 2011 or 2012 and have a rescue address and everything else, but most the Info I used was fake except the emails. When I go to Password and Security, there is no reset/rescue button/link. So I basically wasted $150 when I could of got a Google Play card instead like I usually do. I've never had to use security questions from apple until I redeemed the card and then tried to buy something a few days later. Doing over the phone won't work because the info is fake anyways so please don't tell me about the phone method. On top of this, I can't create a new account then transfer my funds over.
    Question for apple (although they won't see this anyways) : Why is it so easy to change/reset passwords, but not Security Questions? If anything, it should be the password thats hard to reset/change. It makes no sense at all.

    If you had a rescue email address on your account then you would get the reset link in the Password & Security section of it - if you aren't getting the link then you probably only have alternate email addresses on it. You won't be able to add a rescue email address until you can answer your questions.
    Without the rescue email address you will need to contact Support if you want them resetting. Have you tried contacting them to see if you can prove your id and that it's your account ?
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    The answers to your questions should only be asked for on the first purchase from a new device/computer, so they can only be reset via a rescue email address or by contacting Support to try and make it harder for somebody to purchase content on your account from their own devices/computers if they get your account's id and password.

  • I need help resetting my security questions

    Can some one help me reset my security questions, please and thank you!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

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