HT5312 I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
I recently upgraded my device and can't make purchases because I forgot the answers to the apple security questions. How can I reset these?
Thank you
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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I have forgotten the answers to my apple security questions. I have tried several times but just cant get through and I need to make a purchase for the first time
I am having the same problem. I know my apple ID and password but do not remember my security questions. How do you go about changing the security questions? Please help.
Thanks. -
HT5312 I forgot my apple security question how can I get new ones
I forgot my apple security questions how do I get new ones
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT5312 I got a new computer and forgot my apple security questions, how can I reset?
I just got a new computer and I cant remember my apple security questions.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
Hi..I forgot my apple security question plz tell me how can I reset it...
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
I cannot seem to find a way to reset my security questions without call apple. I looked to see if there was a link under the questions but there was not.
The rescue email should give you the procedure for changing the answers. If that does not help you can call Apple at the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
-
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I can't buy anything because I forgot my answer to the question
I'm trying to buy something on my phone and I can't because I can't remember my answers to mg question
http://support.apple.com/kb/HT5312
http://support.apple.com/kb/HT5699 -
I recently upgraded to ML and now I find that CS5.5 programs crash unexpectedly all the time. Help
I recently upgraded to ML and now I find that CS5.5 programs crash unexpectedly all the time. Is anyone else having this issue and what's the best way to resolve this. Help.
You might check and see if there are any Console entries about what happened when you attempted to launch a CS 5.5 app.
Adobe links its apps with the particular volume on which it is running, and altho' I can't recall specifics, I know in the past I have had to reset Adobe's settings after OS upgrade. I do recall that it's a fairly easy procedure; just don't exactly recall what it is.
BTW, CS 4 runs on Mountain Lion for me. -
i have recently updated my computer and it has imessage on it but sometimes they dont send them to my phone how can i make all the messages be on both?
See Here > About Messages
Using Messages > http://support.apple.com/kb/HT3529
Troubleshooting Messages > http://support.apple.com/kb/TS2755
Mac 101: Messages
http://support.apple.com/kb/HT5395 -
I recently bought an iphone and would like to save witten text messages from blackberry to my new iphone..how can i do that??
You can't.
The iPhone stores text messages in conversation format for starters. -
how can i change a forgotten security question and answer in my apple id ?, how can i change a forgotten security question and answer in my apple id ?
SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551 -
Need help to get access to iTunes store. I bought an iTunes card bor buying on iTunes store.
I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I for got the answers of my security questions, how can restart the security questions?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
HT5312 Hi I forgot my security questions how can I reset?
HI I FORGOT MY SECURITY QUESTIONS HOW CAN I RESET THEM?
Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
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