HT5312 i want to reset my security questions how do i do that

i cannot access my security questions even after resetting my password

Search that article for '2 out of 3' and either have a message sent to your rescue email address or contact the iTunes Store staff directly.
(74657)

Similar Messages

  • HT5312 i want to change my security questions how do i do that ?

    how can i change my security questions

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 I want to reset my security question .

    I want to reset my security question .

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT5312 I want to reset my security questions as I have forgotten the ones I had.

    I want to reset my security questions as I have forgotten them. I have tried following your helpful hints but when i go into my account and then security questions I see no link to click on to send a re-set security questions. I have followed what your hints say but can't get any further as there is no link what do I do.

    You need to contact Apple, either through the link in that article or by phoning them.
    (79059)

  • HT5312 I want to reset my security questions.... but the email you are sending it to does not exsist anymore.

    I want to reset my security questons...but the email you are sending it to does not exisit any more... I just want to buy songs from your awful corporation .. to get you people more rich.. whats the problem here

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    If you no longer have access to the rescue email address that you put on your account then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address to an email account that you still have access to for potential future use

  • I need to reset my security questions how can I do that?

    I have forgotten the answers to my security questions how can I reset them?????

    Call Apple:  http://support.apple.com/kb/HE57
    If you pass their verification process, they can be reset.

  • HT5312 i need to change my security questions how do i do that?

    I need to change my security questions. How do I do that?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87012)

  • HT201303 I want to change my security questions how do i do that ?

    ^^^

    Forgotten security questions - https://discussions.apple.com/message/18402551
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37

  • HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    i want to reset my security question and it said check the email , but the email i didnt use for a long time so now it has been deleted so what should i do ?

    Hello minhluhoc,
    It sounds like you are unable to reset your security questions but do not have access to your rescue email address. According to the following article you will need to contact the iTunes Store support team:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Hi I've been wanting to reset my security questions but I don't have a rescue email address what should I do?

    Hi I've been wanting to reset my security questions but I don't have a rescue email address what should I do?

    HI,
    Get a secondary email from a service like Google or Yahoo  (something that is not going to disappear like an ISP one might if you change services).
    Add it to the Apple ID page.
    9:16 pm      Thursday; November 21, 2013
      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • HT201303 i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset"

    i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset" please help m to reset my security question... tnx

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87806)

  • HT201303 Please, I want to reset the security questions     Thanks

    Please, I want to reset the security questions
    Thanks

    If you have a rescue email address set up on your account then you can try going tohttps://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox).

  • I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107709)

  • HT5312 I can not reset my security questions because the reset email is not correct

    My Apple ID and backup email address is no problem,
    But when I want to reset my security questions and answers,
    I found, the email should be [email protected], not [email protected],
    I can not get the reset email,
    Would you help me ?

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

Maybe you are looking for

  • Linking MacBook Pro to monitor

    Hi, I have just purchased a Dell U2410 to connect to my MacBook Pro. Please can anyone advise the best connector to buy and whether there's anything I need to know to set it up.  Would like to setup the laptop screen as a second screen if possible. N

  • Adobe Fangsong Standard ... now you see it, now you don't

    By way of relaxation, I'm using our favourite software to produce a translation of a book about the harmonium. Now, the convention for indicating registration (which stops to use) for a standard French harmonium uses letters and numbers in circles: s

  • Viewing thumbnails of picture files in finder

    regarding .jpg files mainly: they appear in the finder with this default logo: http://img.photobucket.com/albums/v19/popeye467/jpg.jpg however, if i edit them in photoshop or whatever, after i save they appear like this: http://img.photobucket.com/al

  • Windows 7 64 bit will not recognise network adapter!

    Windows 7 64 bit will not recognise network adapter!

  • IE outlines navbar table, Safari and Firefox don't

    Navbar table isn't supposed to be outlined, but in IE an outline shows on top and on the right margin. http://starbrokerage.com/svcs_retail.htm What am I doing wrong? (I couldn't find anything in forum search) Thanks.