HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

Similar Messages

  • What can do if I can't remember my security question and don't have recovery email

    What can do if I can't remember my security question and don't have recovery email

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105649)

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • I don't remember my Security Questions and don't have a rescue e-mail for some weird reason, how do I change them?

    I need (want) to buy songs. I can buy songs on my old computer with out a hassle, but currently it isn't hooked up. I'm using a new computer and would like to be able to buy songs. I don't remember my security questions and don't have a rescue e-mail, what do I do??

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87350)

  • I can't remember my security questions and when I have them sent to my email it's the wrong email address. I can't figure out how to change that email address. It's not the same as the one I have on my account.

    I'm trying to change my security questions because I forgot them. When I have them sent to me via email it's going to a diiferent email. I can't figure out how to change that email that the security questions are connected to. It's not the one that I can Edit on my Account.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95621)

  • My itunes is driving me nuts I can't remember my security questions and my emergency email isn't working.

    I have an emergency email and it says on my apple ID that it doens't exist. I need to change my security questions. Does anybody know how to actually reset the emergency email? I can't remember my security questions and it is becoming very frustrating. If you can help please comment.

    If you don't have access to your rescue email address (you won't be able to change it,or add one, until you can answer 2 of your security questions) then see if the instructions on this user tip helps you reset the questions : https://discussions.apple.com/docs-DOC-4551

  • HT5312 I can't remember my security question and my id is United States and i am not from this place

    I can't remember my security question and my id is United States and i am not from this place .
    when i want send security question to my Email i cant find the link .
    and i cant change my country becuse i have money in my accuont
    i am sorry my english not good

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105664)

  • I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I can't remember my security questions and have no access to the recovery email address

    I can't remember my security questions and have no access to the recovery email address

    You won't be able to change your rescue email address until you can answer your questions, then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then update your rescue email address to an account that you have access to for potential future use : http://support.apple.com/en-us/HT201356
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5622 How do I purchase something if I can't remember my security questions and my rescue account no long exists?

    How do I purchase something if I can't remember my security questions and my rescue account no longer exists?

    If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

    Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

    No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103501)

  • So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

    So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

    Click here and fill out the form.
    (90729)

  • I can not remember my security questions and it will not let me reset

    I can not remember my security questions and it will not let me reset

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108234)

  • I forgot my security questions and don't have a rescue email address

    Hi there,
    I bought a new iPad yesterday and activated an iStore voucher on it. It then prompted my 2 security questions before I could make any more purchases in the app store. I can't remember my security questions and I don't have a rescue email.
    On top of that I live in South Africa and the US and UK support doesn't accept my number so I can't use the option where apple calls me on my phone.
    I am stuck and immensely frustrated with this as I don't have any recourse to get my appstore up and running again.
    Can anyone please help me
    Kind regards.

    Click here and fill out the form. Explain to the people there that you're unable to call Apple and see what they say.
    (97641)

  • I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

    I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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