HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98991)

Similar Messages

Hi, We are a physiotherapy practice trying to use i-cal as a clinic diary systaem for 15 therapists. We need to block out availability of therapists but cant do this? How can you block someones diary out for specific times on i-cal? Any help please..

Hi, We are a physiotherapy practice trying to use i-cal as a clinic diary system for 15 therapists. We need to block out availability of therapists but cant do this? How can you block someones diary out for specific times on i-cal? Any help please..

iCal is designed for personal use, and isn't really meant to handle this sort of situation.
The best suggestion I can offer, though it's a trifle untidy, is: create a calendar for each therapist, giving each a different colour. Enter the availability for each therapist - if it's on a weekly basis you can make them repeating events. Then add the individual appointments, which will show alongside in the daily view. In this example, the 'purple' therapist is available from 1030 to 1700 and has appointments at 1200 and 1500.
If you have more than a few therapists available at any one time it's liable to look a bit messy, but it's the best I can think of at the moment.

I just got a new laptop, and when i went to go and buy something it asked me to verify my account because this was my first purchase on here. it asked me the security questions but i dont remember exactly what i put. Now my account is disabled. now what?

I just got a new laptop and when i went to go and buy something, it asked for some security question answers cause this was my first time buying on this computer. When i went to go type in the (so what I thought) correct answers, it said they were wrong. After numerous tries, it disabled my account. How do I get the answers sent to my email so i can start using my itunes again?

Go to item 12 in the AppleID FAQ for help with a disabled account.
You can also go to the AppleID support page and click manage your account for additional help.

I had an iPod touch in the past.. Now I have the iPhone. And I got an iTues card and I can't purchase anything because it's asking for a security question since I've never purchased anything on this device yet.. I don't know the answers to the questions?

I had an iPod touch in the past and used an iTunes card to purchase songs, I now have the iPhone and again bought an iTunes card to purchase things. Since I have not purchased anything on this device yet it is asking me two security questions that I don't know the answers to. What do I do?

The Security Questions are not associated with your device - they are associated with your iTunes account/AppleID. If you cannot remember what you originally set up for your security questions, here are the instructions for getting them reset. First set are for if you set up a Rescue Email address, second set are for if you did not.
Here's the link:
https://discussions.apple.com/thread/4286784
Cheers,
GB

HT4623 i am trying to update. It asks for 3 security questions and answers, i provided, i hit next , it just sits there and i cannot continue

I am trying to finish updating my i-phone. After listing 3 security questions and answers, the phone will not allow me to move on to next step , it just sits there. How or what do i need to do to finish this crap.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101210)

HT5312 this is not the first time I have purchased on this computer but it is asking for my security question and I guess I cannot remember them so it will not let me continue

I'm trying to download a song and it is saying this is the first time I have purchased from this computer but it isn't and now wants security questions answered and I can't remember them I guess keeps coming up incorrect please help

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89102)

So I put money on my iPhone and it asked for the security codes and I don't know them. I need help please ! Thanks.

So I put money on my phone and the security question popped up and I don't know them. Please help ! Thanks.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94170)

I tryed to buy songs on itunes but it asking for my security question which i never put on my account. I attepted to answer to many times and its saying to send to my rescure email and i dint have one. How do i fix this? I want to buy songs.

I need help!

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT5312 So i dont have a rescue email and dont know my security questions amd if i go to add a rescue email it asks for the security question which i dont know

Need help

You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Good afternoon, I have forgotten my sequential answers to questions....how can I reset them ? Or else have the answers back again. I am trying to purchase now and couldn't proceed because of this. Please assist

Good afternoon, I have forgotten my sequential answers to questions....how can I reset them ? Or else have the answers back again. I am trying to purchase now and couldn't proceed because of this. Please assist

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should work : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

HT5312 i tried purchasing an in app thing but i need to kno security questions but i dont remember ever setting any how to i check them?

i tried purchasing an in app thing but i need to kno security questions but i dont remember ever setting any how to i check them?

Have you find out? I have same problem.....

Trying to make a purchase on itunes and keep getting prompted to verify account information, when I do that, it says to fix errors, then to contact apple support, any ideas or know how to fix this?

Trying to make a purchase on itunes and keep getting prompted to verify account information. I've done this and when i click done, it says to fix errors; i repeat the process then it says to contact apple support. Any ideas or other experiences with this? I've had this happen before and it got resolved after i called them and it took a few days, not very convenient. The same thing happened when I was just trying to update my account info with a new billing / account address.
Thanks

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?

why when I am trying to make a purchase from itunes credits do i need to re-enter my credit card info?

If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201303 when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

when i try to purchase something it asks me to enter my security questions but i dont remeber them how can i reset them?

Try here:
iTunes Store: My credit card's security code or zip code does not match my bank's records

How do I reset my Security Questions? I dont remember them, and its not letting me purchase anything.

I need help please! How do I reset my Security Questions? I dont remember them, and its not letting me purchase anything.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96639)

HT5312 im trying to make a purchase on itunes and its asking for my security question and i dont remember them its been years since i made this account how can i reset them

Similar Messages

Maybe you are looking for