HT5312 It doesn't give me an option to send my security questions to my email

It doesn't give me an option to send my security questions to my email

Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Similar Messages

HT5312 What if you have two security questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.

What if you have two questions but you remember your apple ID password? It doesn't give me the option to change my security questions/answers.

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87140)

HT5312 I can't get the option to send reset security questions to my email

When I go to reset my security questions, it won't give me the option.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93698)

HT5312 What do you do if the option to send the security info to your email?

I've been trying to buy some songs from iTunes but it keeps asking me for my security questions, which it has never done before, and I don't remember my answers. I tried to go to apple support using the express lane and when I went to the section to figure out how to fix it, it sent me here and the screen shot here shows that there should be an option to have the information sent to your recovery email, which I have 2 attached to my account, but there is no option in my account management page. I tried emailing apple support and they told me that the section of apple support that I contacted the wrong apple support people for my problem even though I opened the email option from the express lane. Please help me, I have a bunch of iTunes cards that i got for Christmas that I would like to use!!!

The option to send reset info only appears if you have a rescue email address on your account, which is a different address / setting to alternate email address. If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT201363 How can I reset my security questions even when it doesn't give me the option to send the answers to my email???

How can I reset my security questions even when it doesn't give me the option to send the answers to my email??? I honestly dont even remember doing any security questions. This has just now become an issue since it has stop letting me purchases music on my Mac or IPhone.

To Reset Your Security Questions, You will need to call Apple (0800 048 0408) and Reset them, you'll need for verification access to the apple id web page (myappleid.apple.com) and it will ask for a temporary pin and also a iDevice on hand to recieve a code from Apple in order to reset your security questions

HT5312 when i want to change my security questions i don't have option to send rest security questions ?

when i want to change my security questions i don't have option to send rest security questions ?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
The reset option will only appear if you have a rescue email address. Creating one requires supplying two of the answers.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105986)

HT5312 When I go to Account Managemet. They won't have the option about, send reset security info to your email. Why don't they have that option?

Help

Because you didn't previously set up a rescue email address, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99594)

HT5312 Why doesn't the article say a thing about resetting security questions?

How come the title says something about security question but the article says nothing of the sort?

Search the article for the phrase "You'll be asked to answer" and read the entire paragraph.
(73847)

HT5312 Where do I go to send my security questions to my email if I forgot them?

Can someone send me a link on how to send my security questions to my email?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

I had forgotten my securtiy questions and i do have a recovery email but the option to send new security questions to my recovery email doesnt pop up, what should i do?

can somebody please help with this issue?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

Please send me security questions to my rescue emails ... i forgot it and your claver website doesn't give option to request sending it to my rescue mail!!!!!!!

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you had a rescue email address (which is not the same thing as an alternate email address) then you would get the reset link on your account - if you aren't getting the link then you don't have one, and you won't be able to add one until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Why can't I download Textplus on my 4th generation iPod touch? It's not jailbroke or anything but it says the terms and conditions have changed. When I agree, it says your session has times out. Try again. But it doesn't give me an option to try again an

It's not jailbroke or anything but it says the terms and conditions have changed. When I agree, it says your session has times out. Try again. But it doesn't give me an option to try again and has a done button underneath it. I press done. The textplus app says "Waiting..." and is gray. What can I do to download this app?

iTunes has to contact Apple to send your agreement to the new conditions, but your security software has to allow this contact. If blocked, you'll get a time out message. Follow the instructions here to check your security software settings: iTunes for Windows: Troubleshooting security software issues

My iPod is stuck on the Apple logo and won't do anything! It won't turn on, doesn't give me the option to power it off, and to top it all off, it's not being recognized by my computer OR by iTunes when I plug it into my computer.

So yeah...last night I was checking out my iPod (bored at the in-laws) and all of a sudden the screen went blank and the only thing I can get it to do is have the black screen w/ the white apple logo on it. It won't turn on, doesn't give the the option to power down, it won't charge, AND it's NOT being recognized when I plug it into my computer. Not by iTunes OR my computer. I've tried holding down the top button and the home button at the same time...nothing. And since it's not being recognized on my computer, I cannot restart it or go back to factory settings. Someone please help! I've had it for 18 months so the warranty is no longer valid and I don't know how to fix it. THANK YOU in advance!

- I would try placing the iPod in recovery mode and then see if iTunes will see the iPod. try both with the iPod not connected to the computer and with it connect. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- Next see if placing the the iPod in DFU mode will make it visible
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

The candy crunch icon disappeared off my phone the other day. I try to redownload it through the App Store, but it doesn't give me the option. Will only let me open it and I can resume play. What's going on? All other apps still there.

The candy crunch icon has disappeared from my phone. I went to the App Store and pull it back up and it doesn't give me the option to install it, just open. When I do, it takes to my game where I left off. So my game is still there, but I can't install it on my phone.

Hey PlayerPS,
Thanks for the question, and welcome to Apple Support Communities.
It sounds like the application you are looking for is indeed still on your iPhone. You can confirm this by searching in the Spotlight Search for this application. It may have accidentally been moved to a folder, or an additional Home screen:
iOS: Understanding Spotlight Search
http://support.apple.com/kb/HT3636
via http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
Thanks,
Matt M.

I'm unable to download iMovie/iphoto, as i didn't buy the mac brand new, it only gives me the 'accept' button when i try to download, i don't mind purchasing, it just doesn't give me the option. any ideas how i can get around this?

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on. So i went through all the set up steps when switching it on for the first time.
My problem is that iPhoto and iMovie are not installed, and when i go to the app store the icons have an accept button, it then prompts me for my apple ID, obviously these a registered to the original owner, and says i need that ID in order to download them, or i'll have to purchase them.
I'm happy to purchase them, but it doesn't give me that option, every time i search for them in the app store they always come up with the accept option and no purchase option.
Any idea how i can get round this would be great fully appreciated.

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
Something doesn't make sense here, though I'm not saying the previous owner is lying....
Time to send your serial # to iTS and let them see what's happening here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT5312 It doesn't give me an option to send my security questions to my email

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