HT5312 it said that my security question are wrong.

it said that my security question are wrong.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107280)

Similar Messages

  • May I just begin by saying that the security questions are ridiculous. Is there an ITunes support person I can email?

    Is there anyone I can email for help one on one?

    We are just Apple users here, but I strongly disagree with your contention that the security questions are ridiculous.  It makes perfect sense to have a question like "What color was your first car?" or "What was your maternal grandmother's first name?" These are questions that you would know the answer to but I would not.
    This article should assist you:
    http://support.apple.com/kb/HT5312

  • Why does my iPad tell me that the answers to my a security questions are wrong when I know they are correct

    I am trying to use my new iPad air to download iBooks with an iTunes gift card and it keeps telling me that my security question answers are incorrect. I do not understand that because they are the answers I provided when asked those questions! Now the darn thing has locked me out of my apple account and every time I attempt to contact support Safari tells me it can't find the server and apparently there is no such thing as 24 hour phone support so what the heck do I do to get my account unlocked and how do I find out what answers apple has for my security questions as apparently they don't have the same ones as I do?  I NEED HELP!!

    Call Apple in the morning.
    Possibility could have been you had caps lock on entering your security answer either now or when you set it up from the beginning.
    Apple will help you out and you will be in good shape.
    If you are not into phone calls then try to make an appointment at your local Apple store and they can fix it for you in no time.

  • HT5624 I need to reset my Apple ID password, but it says that my security questions are not correct and I no longer have access to the email it sends the correct information to. Please help!

    I need to reset my Apple ID password, but it says that my security questions were not answered correctly.  The email address associated with the questions to reset the answers is no longer available to me. It is my old college email.  Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98417)

  • I dont receive password reset and my security questions are wrong

    My account was locked for 'security reasons'. My security questions are always wrong and i have a feeling my alternative email address is one that no longer exists.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116143)

  • HT5312 apple is saying that my secerity questions are wrong but i know they are right. how do i get into my appleid to be able to use my new iphone?

    how do i get the "correct"answers to my apple id?since i dont know them somehow?

    change your security questions at support.

  • It's telling me my security questions are wrong

    It's giving me security questions that I did not select how can I find out what my real questions are?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    One user posted this possible solution to try:
    I got some help from an apple assistant on the phone.
    It is kind of round about way to get in
    Here is what he said to do and it is working for me...
    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I am making a first time purchase and it is saying the answers to my security questions are wrong. How do I retrieve my answers?

    I am trying to make a purchase for the first time, it is asking for the answers to my security questions and when I type them it says I am wrong, how do I retrieve or change my answers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • TS2446 security questions are wrong cant access or change them

    Security questions cant be answered cannot access or change them any ideas?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • I cant buy music as the security questions are wrong apparently

    I do not have the answers to the security questions asked corrcetly

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I am trying to change my Apple ID password but it keeps telling me that my security answers are wrong

    I keep trying to change my Apple ID password but I can't get past the security questions. Is there another way to get thru because I don't remember my exact answer from 8 years ago.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107280)

  • TS1424 security questions are wrong

    how do i recall my security questions? i forgot them. cant buy any new songs.

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

    My apple ID security questions are my problem ,, yesterday I've tried to answer them but wrong answers and I'm sure 100% that no one changed them because no one really knows about it

    If you hav a veified rescue email assigned to your Apple ID you can get an email sent to reset the security questions. Follow the link below to do this:
    http://support.apple.com/kb/HT5312
    If you do not have a verified rescue email then you will need to contact AppleCare for assistance. Follow the link below to find the number in your country:
    http://support.apple.com/kb/HE57

  • It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

    It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96912)

  • My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

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