HT5312 It will not let me use my rescue email address how can I reset my security questions?

No matter what I do it will not let me reset my questions help me please

You need to contact Apple, either through the link in that article or by phoning them.
(77399)

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I recently changed my email address and the app store will not let me use my new email. I have my apple id under my new email address

I recently changed my email address and the app store will not let me use my new email. I have my apple id under my new email address. Any Suggestions?

1. Sign out of Apple ID (Settings>iTunes and App Store>Apple ID)
2. Reboot
3. Sign in with new email address

HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

HT1495 i have an old apple id using an old email address how can i sync this one with my new id as i can not remember my old password

i have an old Apple id using an old email address how can i sync this when i can not remenber the password wwith my new account

You'll have to contact iTunes store support to see if they can help you with this: http://www.apple.com/emea/support/itunes/contact.html.

HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 How can I reset my security questions if I don't have a rescue email address

How can I reset my security questions if I don't have a rescue email address. Because i just put an itunes card on my account but can't use it because I dont know my security questions. Please help

Try the ExpressLane: https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and then you have choices to communicate.

HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone. As it is a work phone I need to use this email address as my Apple ID. How do I do this?

when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

HT5312 What if I no longer use my rescue email address and cannot remember the username or password for that email address to retrieve the answers to my challenge questions?

What if I no longer use my rescue email address and cannot remember the username or password that I set up as my rescure email?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106063)

HT5312 apple is not sending mail to my rescue email address so i cant proceed further regarding "changing my password or security ques"????

apple is not sending mail to my rescue email address so i cant proceed further regarding "changing my password or security question" ?????? help???

You are at least the second person to post the same thing today, so I don't know if there are problems with it. You clicked on the link to send reset info to your rescue email address as shown in steps 1 to 5 of the page that you posted from, and you've checked your spam folder as well as your Inbox ?

HT1918 I'm not able to use my rescue email address as my primary address. How can I change this?

I am needing to change my apple ID. I would like to use my rescue email address as my primary apple id. I have deleted the rescue email and have since tried to change my rescue email address to my primary apple Id, but it is still recognizing the email address as my rescue email, even after I have delted it. Is there any way I can make this work?

The problem is she entered an email address she thought might be mine ,but actually used by someone else .She said no password was set up .My understanding is an email must have been sent to that address and he or she can set up the password and download .And now I set up an new ID under the ICloud but still the wrong email address still appear as a default one .I tried to delete the set up but I was asked for the password which we don't have .
Any good idea ?

HT201413 How can I reset my security question's. These are not the one's that I have chosen.

Help me change the security questions. The one's that they have ask me or not the one's that I have chosen. I have called about this before and still NO HELP.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 how can i reset my security questions!?! i have tried for months and it will not work!!!!!

ughhh!

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I changed my Appleid online yesterday because the old one was based on an email address that is no longer active. My phone still shows the old Appleid and will not let me access APP store etc. How can I get the phone to accept the new ID?

I channged my Appleid at appleid.com and now the phone stills shows my old id and will not let apps that require id/password prompts work.

Just scroll to the bottom of the screen in the store, log out and then login with the new ID.
As long as you changed it from the manage account option at https://appleid.apple.com/ (ie. replaced the primary email address with a new one), then all your old purchases should be fine.

How can I reset my security questions...it is not letting me do it.

I need to reset security questions....not letting me do it.

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 How can I reset my security questions? I don't remember them.

I need help. I do not remember my security questions. I used for my appleID. I cannot download any apps without having to put in the security questions (that I don't remember) please please help.

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5312 It will not let me use my rescue email address how can I reset my security questions?

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