HT5312 it wont send a email to my email to reset my security questions what should i do?

i have 15 dollars on my account and it wont let me buy music because i need to answer the security questions and i dont remember them so i went on my laptop to reset my security questions and it wont send an email to resewt them on my email i dont know what to do im 14 and dont have a credit card to make a new account
Help?

The same thing happened to me. You probably have some other email that the emails are being sent to, for me it was some werid Apple email. Go to www.Apple.com and hit support. Contact the Apple support and they can get it taken care of.

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HT5312 I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?

I don't have a rescue e-mail to reset my security questions, what can i do to set one or to reset the questions?
Every time i want to purchace something i have to answer these questions that i have forgotten !
Please help

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 Why am I not recieveing the email, when i try to reset my security question answers?

Why am I not recieveing the email, when i try to reset my security question answers?

Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather get into my old account because it's linked to my perfered email address. Hum..
Any help from the community would be much apprecated! thanks!
Lori

HT5312 How to set up my rescue email account,so that can reset my security question?

How to set up my rescue email account,so that can reset my security question? The key is I need change my security question

You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?!

Apple send me a recovery e-mail to reset my security question answers however the e-mail they send has NO link for me to click in order to reset it?! See screen shot Apple.............. Please help!!

How/where are you opening the email ? Have you tried opening it in a different browser in case the reset link is being blocked due to the security settings that you have set on the one that you using ?

I can't find an option to add a recovery email for the purpose of resetting my security questions. There is also no option when I am in the "manage my account" area that lets me reset my security questions. How can I reset them?

I can't find an option to add a recovery email for the purpose of resetting my security questions. There is also no option when I am in the "manage my account" area that lets me reset my security questions. How can I reset them?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I can't remember my security answers they are asking for and I don't have a rescue email. How do I reset my security questions?

I can't remember my security answers and I don't have rescue email. How do I reset my security questions?

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

HT5312 I can't remember my security questions, what should i do?

I have followed all the steps on the support website. i logged in, went to manage my apple id and clicked on security questions. To my surprise there was no option to click "reset my security questions", what can I do? I have an alternate email provided I just cant find the link to reset the questions!

The reset link will only show if you have a rescue email address on your account - an alternate email address is not a rescue email address, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the Ht5312 page that you posted from to add a rescue email address for potential future use

I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes. Someone kindly sent me Apple support link but to no avail! Please Help me!

I have no "Rescue email" contact in order to reset my security questions!! I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!!
The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
Would anyone know how I could solve this problem online??? Because each time I sign into Itunes, the same security questions reappear and reappear and reappear. In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
Many thanks

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154)

Dont have a rescue email and forgot my security questions , what should i do , need help!

Dont have a rescue email and forgot my security questions , what should i do , need help!

You will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forgot the password to my rescue email address, how can i reset my security questions?

i forgot the password to my rescue email address, how can i reset my security questions?

You won't be able to change your rescue email address until you can answer your questions, if you can't get the password for that email account reset then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

Hi, I have no rescue email and typed random words on my security questions, what can I do to purchase?

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89136)

HT5312 I'm not getting an email to reset my security question what do I do ?

I have forgotten my security question and have clicked on the link to send an email to reset my security questions and I'm on getting the email, what should I do ?

If it hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96899)

HT5312 i can not reset my security questions what do i do ?

i cant remember security questions to add my phone to my account what do i do

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT5312 i forgot my security questions what should i do?

what should i do to reset my security questions i forgot them?

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 it wont send a email to my email to reset my security questions what should i do?

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