HT5312 my account has been frozen and i cant rest it or rest my security questions

i need help to rest mt security questions so i can acess my account again

If your account is disabled then you may be able to re-enable it via this page : http://iforgot.apple.com
For your security questions, the page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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My itunes account has been block due to i forgot the answer of my security question

My itunes account has been block due to i forgot the answer of my security question

If changing your password does not solve then contact itunes support

HT5312 My account has been disabled and every time I try to enable it it doesn't send the email I need to do so, can anyone help me?

Please help

Hey there Luna,
I would recommend contacting our Apple ID account security department, by selecting the correct phone number for your region in this article named Apple ID: Contacting Apple for help with Apple ID account security found here http://support.apple.com/kb/HT5699?viewlocale=en_US.
All the very best,
Sterling

I have received and email advising that my iTunes account has been frozen and advising that i have to confirm my account information within 48 hours. the email ask that i click on a link contained int he email and follow the instructions

Im wondering is this a scam email?... it contains a list of apps that i have allgedly purchased ... (some of which i do have on my devices but they were free ones... not the prices listed in the email).. can anyone advise as i have had no joy with Apple providing any sort of confirmation or denial

Most likely a "phishing" email. Don't click the link.
See http://support.apple.com/kb/HT2075 on how to identify legitimate emails from the iTunes Store.

MY ACCOUNT HAS BEEN HACKED AND I CANT GET INTO SKY...

Hi, I am desperate! Someone has hacked and taken over my skype account! I had to create a new account just to make this post! I can't get into my other account at all as he has changed it to his details and email address, so I can't just login and change the password. Can anyone please shed any light on how I can stop him and take back control of my account asap. he is hacking into all my contacts and asking for money and probably getting their username and passwords too. i have sent in a ticket but that could take forever. HELP!!!!!!!!!!!! PLEASE!!!!!!!!!!

Skype continues to support its products and services until integration is complete with Microsoft. Please continue to work directly with Skype.
There isn't a telephone # to contact Skype.
I suggest you, send an email directly to Skype and explain your problem in detail and they will be able to sort it.
[email protected]
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

My account has been hacked and i cant reset/delete...

My friend asked me today if im talking to him on skype.. through my long forgotten skype account..
apparently someone hacked in, and asking people on my contact list to send money to paypal account!!!
i tried resetting password, no luck.. ive tried everything.. emails, codes, it wont even pull up my account with the email i provided.. yet the piece of **** is online..
im thinking, no big deal, ill just contact online customer suppo...NOPE. Not available.. "sorry we are having difficulties"... no sh*t.. something microsoft is notorious for.
what can i do now?? how do i get help?? freaking computer games have great online support... and SKYPE doesnt?..
thanks

Hi, Eurowned, and welcome to the Community,
I am sorry it took me a while to get back to this neighborhood in the Community. Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware there can be website problems when attempting to reach their customer service unit. If you experience difficulty reaching Skype Customer Service, try again using a different web browser, and choose a different path through the various options than you tried previously. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Please do not give up! People are getting through.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT5312 My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to use "forgot" it goes to the e-mail address that is frozen. How can I gain access to my e-mail address

My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host>

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Is this a real Apple email? Dear Customer, We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it. The account will continue to be frozen

Is this a real Apple email?
Dear Customer,
We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it.
The account will continue to be frozen until it is approved And Validated . Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
Confirm Now >
Wondering why you got this email? It's sent when someone adds or changes a contact email address in your account. If you didn't do this, don't worry. Your email address cannot be used as a contact address in your ID without your verification.
Sincerely,
Customer Support

Dennis,
Definitely a phishing email. "Confirm Now" is linked to:
Read Identifying fraudulent "phishing" email - Apple Support. It will help you identify and report fraudulent email.

48hours to confirm my account information and that my account has been frozen?

I have received an email telling me I have 48hours to confirm my account information and that my account has been frozen, is this legit or an email to completely ignore? Usually I know when its one to leave but I'm unsure with this one.
Thanks in advance.
Katherine

Most likely a scam/phishing attempt.
Learn how to identify fraudulent "phishing" email:
http://support.apple.com/kb/HT4933?viewlocale=en_US
How to report phishing scams to Apple:
via email to: [email protected]

Received email sayingYour itunes account has been frozen because we are unable to validate your account information. how do i know if its from apple or a scam. my itune is working fine

i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanks

It's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]

I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

Click here and contact Apple.
(113292)

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?

Hi there Angel T,
You may find the articles below helpful.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.

HELP my account has been hack and i cannot restore...

hi,
my account has been hacked and i am unable to restore my password. for some reason when i used the token it said an error has accured and contact support... when i clicked on the link nothing happended.
im stressed coz i have received an email that my card has been blocked coz someone has been trying to use it on another account!!!! what is going on with skype security?????? 8 years i had this account and 0 problems
E.

you can visit the link below for suggestions;
Suggestions on how to handle “Hacked Skype Accounts”
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

I can't sign into face time. My account has been verified and I have full wifi signal but it comes up with check network connection how to i fix this?

I can't sign into face time. My account has been verified and I have full wifi signal but it comes up with check network connection how to i fix this?

What IP does your iPad show as having?
Try a reset. Press & hold the Power and Home buttons together for 10+ seconds, ignoring the red power-off slider, until you see the Apple logo.
Some folks have discovered that changing their DNS service fixes FaceTime connection issues.
The ideal way is to configure your modem/router with DNS service, but often settings in System Preferences/Network on your Mac will override the router settings. Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8. 8.8.4.4

I need to change my iCloud e-mail to my new e-mail because my old e-mail account has been deleted and i haven't been using it for a while.

i need to change my iCloud e-mail to my new e-mail because my old e-mail account has been deleted and i haven't been using it for a while.
my new e-mail is my apple ID but my iCloud one wont change over.

If the old ID ("email address") is an earlier version of your current ID, try temporarily recreating the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HT5312 my account has been frozen and i cant rest it or rest my security questions

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