HT5312 My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to use "forgot" it goes to the e-mail address that is frozen. How can I gain access to my e-mail address

My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host>

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

TS2446 im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

HT5624 my apple id account has been disabled for security reasons. I have re-set my password numerous times but the system still will NOT let me sign in. It continues to say your account has been disabled.

my apple id account has been disabled for security reasons. I have re-set my password numerous times but the system still will NOT let me sign in. It continues to say your account has been disabled.

CALL
1-800-MY-APPLE (1-800-692-7753) let them know and they will helo you enable the account. even if you change the password 50 times the account will stay disable till you call them
good luck

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

When trying to update my apps on my phone, after logging in it says my account has been disabled for security reasons. I've updated my password but it still says its disabled. Any thoughts?!

Hi,
If you have followed everything in the link below, and still have the problem, click on one of the links at the very bottom under "Additional Information". That's all we can do for you here:
http://support.apple.com/kb/TS2446
Cheers,
GB

There's "your blackberry ID account has been locked for security reason" message

Is there anybody know why there's a message : "your blackberry ID account has been locked for security reason.try again later" when I try to open 'my world' and 'my account' in blackberry app world.
Before that thing happens,there's install suggestion : 'new ID update is needed.do you want to install it now?' (Or something like that) and I choose 'yes',and after that my decice is restarted then I can't open my world,my account,and I can't download anything in blackberry app world because of that message
Thankyou before

same thing with me also, anybody knows what causes of it, how to solve this problem

Account has been disabled for security reasons

I've been trying to update my apps since saturday and it wont allow me. It keeps saying "account has been disable for security reasons". I have reset my password twice. Is anyone else having this problem? If so, can you please help me

You might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

When i try to sign in to my apple id it says your account has been locked for security reasons and then when i go on iForgot the email doesn't come through

this is really annoying me now i can't download any app updates or do anything to do with my apple id.

Same problem - did you get this resolved?

Why is my Apple ID being locked out every time I go to use it? I haven't even attempted to log in for about 4 or 5 days, but today on my first attempt to do so, it said my account had been locked for security reasons. This is the third time.

I only sign in to iTunes' store about once a week or so. But during each of my last 3 attempts (on different days, several days apart) on my first attempt to enter my password and hit submit, I am immediately told that my Apple account has been locked for security reasons and it wants to take me to a page to reset my 'forgotten' password. I am using the CORRECT password.
Perhaps someone else is trying to break into my account or is mis-entering theirs but my account should not be getting locked like this. It is very frustrating to have to go through the reset password procedure each and every time I want to go into the store. It seems to me that Apple really doesn't want me to buy any more apps from them as they keep refusing me entry into my own account, each and every time I have tried to use it, for the past few weeks. I am not their best customer, but they aren't giving me much of a welcome invitation to become one, if I'm going to be treated like this.
I just bought my iPhone 4 less than 2 months ago. I paid extra money to upgrade early, just to get this phone because it was so highly recommended by everyone I spoke with in different stores (BestBuy and Verizon). I even bought the 2 year upgrade to my Apple services in case I needed to ever call them, and so far I haven't had to, yet. But I definitely will call them if this isn't straightened out.
It looks like this other user could be tracked and an email could be sent to them from Apple to let them know what they are doing - trying to sign into the wrong account, and are locking somebody else out of their own account because of their error....and to remind them of their correct information or how to get it and to write it down or save it somewhere so they don't keep on doing this.
I have seen literally DOZENS of other people in these discussions with exactly the same issue that I'm having so it is NOT an isolated incident, and it seems to be a growing problem as Apple's sales and user base continues to grow, so this problem is seriously needing to be addressed in some way, and soon, before they start losing new customers because of it. If I was still within my original 14 day return period with this phone, I would definitely be returning it and buying an Android model because of how frustrating this is to me. If my bank was doing this to me, I'd have already switched banks by now if they hadn't fixed it - just to give an example of how I feel about this.

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

Update so that all apps are registered to my current apple ID from an email that is no longer valid. When I try and log into the old Apple ID I am told it has been 'locked for security reasons'

I have a very old apple ID that was used to install some of my first apps that I still use today such as Whats App. I cannot install updates for these apps because my apple ID is no longer operational and when I try and reset this apple ID I get an error message saying this apple ID has been blocked for security reasons. NB. I cannot reset using email verification as the email doesnt exist anymore and when I tried inputing my security questions I couldn't get past my birth questions and then got "you have too many failed attempts at verification...so this apple ID has been blocked".

The old Apple ID apps cannot be transferred to the new ID so you would be best to delete and download new.
For lockout issues with the Apple ID contact the store support staff at http://www.apple.com/emea/support/itunes/contact.html
For security questions reset, contact the country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

My ipod i saying this when i try to log into my game center account, the apple id you entered has been disabled for security reasons.

My ipod is displaying this message when i try to play games on the game center, the apple ID you entered has been disabled for security reasons, what does that meen

See here: Apple ID: "This Apple ID has been disabled for security reasons" alert appears
You may need to contact Apple directly.
http://www.apple.com/contact/
B-rock

Dear , please help me to solve my problem in activating my iPhone Where I lost it since 3 months and when found it cannot activating my ID Where give me (Your Apple ID has been disabled for security reasons. To enable your account, reset your password at

Dear , please help me to solve my problem in activating my iPhone
Where I lost it since 3 months and when found it cannot activating my ID
Where give me (Your Apple ID has been disabled for security reasons. To enable your account, reset your password at applied.apple.com)
And try to reset my password but cannot please help me where am a poor man and cannot pay another money to solving this problem to any one
My iPhone data
Ime: ****
Model: A1332
FCC ID : BCG-E2380A
IC: 579C-E2380A
MY id at cloud ****
Password ( ****)
My country : Egypt
MY EMAIL : ****
Tell no: ****
<Personal Information Edited By Host>

The following may help:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears - Apple Support
If you didn't receive your Apple ID verification or reset email - Apple Support

When trying to access my icloud account after restoring- your apple id has been disabled for security reasons

when trying to access my icloud account- your apple id has been disabled for security reasons.
i changed my password several times still cant activate my phone

Hi, YeonatanJ.
Thank you for visiting Apple Support Communities.
I see you have reset your Apple ID password and the account still indicates that it is disabled. I would recommend reaching out to us via the article below.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

My apple I'd has been discarded for security reasons. The site asks me to give my email and they would send me the further instruction. But no Emil has arrived so far. Since January. And I did requested help multiple times. :( any ideas where can I solve

My apple I'd has been discarded for security reasons. The site asks me to give my email and they would send me the further instruction. But no Emil has arrived so far. Since January. And I did requested help multiple times. :( any ideas where can I solve

Who discarded the Apple ID? Apple? or You?
Did you answer the Security Questions? Is the backup email accurate? Have you tried contacting them?

"This Apple ID has been disabled for security reasons" Every few weeks

I have had an iTunes account for years with no issue. Lately, I have been receiving the dreaded "This Apple ID has been disabled for security reasons" message every few weeks on my iPad 2(currenly, my only iOS device). I go through the process of reauthorizing my password and info and it works again for a while, then happens again some time later. It's getting annoying. I'm not sure what's changed. Only two computers are authorized to use my account and I am the only one who can log into either of them. No one knows my info and I live alone.
The only thing I can think is that it's a bot spamming my e-mail address and passwords in an attempt to hack my account. If that's the case, am I really going to have to go through this every few weeks just to use my iPad? Don't get me started on how stupid it is to have to type in your password to update existing apps. And that's usually when I find out, not when I actually purchase one.
Is anyone else having this issue? I'm wondering if it's more widespread. Some time ago, a chinese app was mysteriously purchased on my account. Apple refunded the purchase and reset my password. That was about the time that all of this started. The reviews on the app left no doubt that it was happening to numerous people and I have no idea how they would have forced a purchase on so many user accounts.

Domin Harvey wrote:
PLEEEEEEEASE, please, please fix this!!
Everyone should keep a few things in mind:
This is an occasional problem affecting a vanishingly small percentage of the installed base. Look at the numbers of actual instances in just this thread, look at the gaps in time, etc.
Many many more ... me for example ... have never seen it at all. That doesn't mean it's not an irritation for those afflicted, but it does mean that it's not something likely to be seen as a critical issue affecting the whole base.
You aren't talking to Apple here in these user-to-user forums, at all, for any reason. This sort of communication is handled through their established Feedback links. If you can suggest a better way for them to handle things then make your thoughts and feelings known at —
http://www.apple.com/feedback/ipad.html

HT201487 iCloud password has been Disable for security reason..

Please help me... I did try to go Apple ID reset.. I forgot security question and birthday to change new password... Right now my iPad say iCloud password is Disable for security reason.. Please help me to find my old password and security question

Apple ID- "This Apple ID has been disabled for security reasons" alert appears
Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a rescue email address or a Security Questions issue, then see:
         If you forgot the answers to your Apple ID security questions - Apple Support.
         Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT5312 My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to use "forgot" it goes to the e-mail address that is frozen. How can I gain access to my e-mail address

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