HT5312 my security questions are not correct
I don't know the answers to my security questions...well I know them but they are not correctly entered
You need to contact Apple, either through the link in that article or by phoning them.
(79445)
Similar Messages
-
I need to reset my Apple ID password, but it says that my security questions were not answered correctly. The email address associated with the questions to reset the answers is no longer available to me. It is my old college email. Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.
You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417) -
I keep getting locked out of my account because my security answers are incorrect. I apparently do not remember the correct answers. HELP! I cannot make any purchases because of this. I cannot reset my password either because I don't know my answers to the security questions. I also do not have a rescue email...
Click here, phone Apple, and ask for the Account Security team.
(85330) -
How can I change this? This isn't the first time this has happened and I have never showed anyone my password.
A login password for the computer is not the password used for your Apple ID. To change a forgotten or lost password:
Forgot Your Account Password
For Lion, Mountain Lion, or Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see:
Reset a Mac OS X 10.7 Lion Password
OS X Mountain Lion- Reset a login password,
OS X Mavericks- Solve password problems,
OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
Mac OS X 10.6- If you forget your administrator password,
OS X- Changing or resetting an account password (Snow Leopard and earlier).
For Snow Leopard and earlier without installer DVD
How to reset your Mac OS X password without an installer disc | MacYourself
Reset OS X Password Without an OS X CD — Tech News and Analysis
How To Create A New Administrator Account - Hack Mac -
My security questions are not the ones I selected
I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
TS3297 Security questions are not mine
Security questions are not mine
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
-
Your security questions do not match what I put in when I opened the account, why can't I get security questions that have my answers?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT5312 My security questions do not have the "Forgot your answers" option at the bottom
My security questions do not have the "Forgot your answers" option at the bottom
The send reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Three security questions are not processed
I am prompted to enter three security questions upon which I am not allowed to proceed because my year of birth is wrong. Yet nowhere in the system is there a place to write in or correct year of birth. How do I fix this?
I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer. -
HT5312 these security questions are terrible
can i take these security questions off my account? they are dumb questions that i dont know the answers to, i had like 10 best friends when i was younger, never bothered choosing a favorite teacher, my favorite colour changes all the time, i dont remember the first album i bought. all these questions are irralevent, i just want to spend money on iphone apps, why does it have to be such a process, please please please, for the love of convieniance and simplicity, get rid of these security questions.
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. They should only be asked on the firs purchase from a new computer or device, but if you don't want to use them then you can try using the 2-step verification instead : http://support.apple.com/kb/HT5570
If you can't remember your current answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
In order for me to buy a song a computer that I had authorize i have to answer to security questions, well my security questions arent the same ones i wrote down when i first set me iTunes account up. What am i suppose to do?????? Someone please help me!!!!!!!!!!!!!!!
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57 -
HT5576 My answers to itunes security questions are not working, what do I do?
I need help to reset security questions for itunes.
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
HT201303 my security answers are not correct...(but they are)
when i try to purchase something from itunes it says i need to answer my security questions, which i do, but they tell me they are incorrect..
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I can not remember my answers to my security questions, what do I do now?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
TS3297 Extre security questions are not responding
Correctly ans Extra security questions preventing purchases
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
Maybe you are looking for
-
Update Database Through XML file using SAP B1 business objects
Hello everyone, I am facing a problem ie I am not able to update the Database(SQL 2000) through an XML file. Though i am able to insert the data in the databse using xml file but unable to update that data. The tables i want to update are OITM,ITM1,O
-
HT2729 my iPad TV artwork is not working. Please Help
When I put my TV Shows on to my iPad the artwork is not showing
-
Salve, ho appena comprato il mio ipod di 8G.. connettendomi wi-fi al router di casa mia, aprendo safari (o le altre applicazioni che richiedono la connessione internet) spunta la finestra con scritto "Impossibile aprire pagine, Safari non può aprire
-
Itunes wont play my new mp3 exported from Garageband?
I export my original songs from Garageband 09 in mp3 format and add them to a playlist in itunes. Sometimes Ill make some changes to a song in Garageband and then export and replace the original exported mp3 with the same file name. The preview in Fi
-
[SOLVED] No brightness control with Intel!
Hi, i bought a new motherboard (Asus Z87-K) and a i7 4770k. In the processor box are witten that it have a Intel HD Graphics 4600 GPU. I have never used a UEFI motherboard before and i passed all the day trying to configure the UEFI boot! ( im using