HT5312 need to reset security questions dont know how help please

I went to buy a song and it makes me put in security questions. I forgot the answers and i cant figure out how to fix it. Please Help!

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

Similar Messages

  • HT5312 Need to reset security questions

    wasn't able to type in boxes and getting the run around with security questions

    What do you mean 'wasn't able to type in boxes' ?
    You've followed the instructions on the HT5312 page that you posted from ? i.e. you've gone to https://appleid.apple.com/ and clicked 'Manage your Apple ID' on the right-hand side of that page and logged into your account, and you've thened click on 'Password and Security' on the left-hand side of that page - on the right-hand side, below the two questions, is there an option to send security question reset info to your rescue email address ?
    If you aren't getting the reset link then you don't have a rescue email address on your account, and you won't be able to add one until you can answer your questions - you will need to contact Support in the country where you and your iTunes account to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • TS1424 it is asking me too verify my account but the email account it trys to send to is one i dont use or remember and i cant chan ge it to one of my active ones because i dont know how. help?!

    it is asking me too verify my account but the email account it trys to send to is one i dont use or remember and i cant chan ge it to one of my active ones because i dont know how. help?!

    Conatct AppleCare Account Security. Contact numbers here:
    http://support.apple.com/kb/HT5699?viewlocale=en_US

  • How to reset security questions without knowing the answers?

    Ok so it isn't that complicated and i have done this before, but I cant figure out how to reset my security questions without knowing the answers.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105903)

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • Please i need 2 Resetting security questions Apple ID

    Resetting security questions Apple ID

    Call Apple Support and state that you need to reset your security questions but do NOT have the reset link on your account.  They will transfer you to Tech Support and even this person will not be able to fix it.  Tech Support has to transfer you to Apple Security.  NOTE: Only Tech Support can transfer you to Apple Security.
    Apple Security will ask to verify personal information with you such as name, device serial number, email address associated to your account, your address, and if you have a credit card on file, if you don't have a credit file, which was my case because i had never purchased anything before, then you will have to AT LEAST be able to answer ONE of the security questions.  I never the the pressure so much in my life since I was in school!
    Anyways, once you verify all his questions, Apple Security will re-set your questions and you will be able to go back to your AppleID, log in, and re-enter your security questions/answers, add a recovery email address if you don't already have one, etc.

  • HT5312 I forgot my security questions' answers. How can I do?

    I forgot my security questions' answers. How can I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I download the lightroom cc and it give me indication up to date but i can not open it . i dont know why , help please

    i download the lightroom cc and it give me indication up to date but i can not open it . i dont know why , help please

    Hi Wael,
    You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
    Let us know if it works or not.
    Thanks,
    Ratandeep Arora

  • Need to reset security questions

    I need help resetting my security questions

    You go to appleid.apple.com and if you know  your answers you can then reset them my answering your security questions.
    If no then you need to call apple and speak with account security where they will verify your identity and then be able to reset. If you can't verify your identity then you can't reset them.
    If you email itunes they will just tell you to call.

  • Need to reset security questions i kmow what i typed and they are not working

    need to know how to reset security questions

    Call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team

  • HT5312 Unable to reset security questions

    Although I have 2 verified rescue email addresses, I am not being given the option to have a rescue email sent to them. I cannot remember answers to security questions, and need to reset them. What now?

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you. A rescue email isn't the same as an alternate email.
    Setting up a rescue email address requires correctly answering two of the questions.
    (92946)

  • HT5312 Can't reset security questions because the rescue email is no longer active... Help?

    When I open my iTunes it says I need to verify my identity by answering my security questions. I forgot the answers and the rescue email is no longer active. What do I do?

    You need to click the links in the order I described in order to reach the contact page. Alternatively, click here, phone them, and ask for the Account Security team.
    (88105)

  • HT5312 I forgot my security question answers. How do I reset it?

    So I finnaly got around to getting some iTunes money and just when I want to buy something i have to go trough a security question that i forgot the answers to months ago.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT5312 Way to reset security questions w/out pre-existing rescue email address?

    I'm not entering my security answers correctly (or can't remember them) and would like to reset them. Is there a way to create a rescue email or to reset my security questions for my Apple ID if I don't already have a rescue email address?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

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