HT5312 Need to reset security questions

wasn't able to type in boxes and getting the run around with security questions

What do you mean 'wasn't able to type in boxes' ?
You've followed the instructions on the HT5312 page that you posted from ? i.e. you've gone to https://appleid.apple.com/ and clicked 'Manage your Apple ID' on the right-hand side of that page and logged into your account, and you've thened click on 'Password and Security' on the left-hand side of that page - on the right-hand side, below the two questions, is there an option to send security question reset info to your rescue email address ?
If you aren't getting the reset link then you don't have a rescue email address on your account, and you won't be able to add one until you can answer your questions - you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 need to reset security questions dont know how help please

    I went to buy a song and it makes me put in security questions. I forgot the answers and i cant figure out how to fix it. Please Help!

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • Please i need 2 Resetting security questions Apple ID

    Resetting security questions Apple ID

    Call Apple Support and state that you need to reset your security questions but do NOT have the reset link on your account.  They will transfer you to Tech Support and even this person will not be able to fix it.  Tech Support has to transfer you to Apple Security.  NOTE: Only Tech Support can transfer you to Apple Security.
    Apple Security will ask to verify personal information with you such as name, device serial number, email address associated to your account, your address, and if you have a credit card on file, if you don't have a credit file, which was my case because i had never purchased anything before, then you will have to AT LEAST be able to answer ONE of the security questions.  I never the the pressure so much in my life since I was in school!
    Anyways, once you verify all his questions, Apple Security will re-set your questions and you will be able to go back to your AppleID, log in, and re-enter your security questions/answers, add a recovery email address if you don't already have one, etc.

  • HT5312 How to reset security question on itunes

    How to reset security question

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you can't remember them and you  have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • HT5312 how to reset security questions with no answers but you know your apple id

    im trying to buy an album with a gift card i got and it sends me to these two security questions and i forgot both of them. i have a secondary email but when i try resetting the questions it doesnt offer it as a choice

    The reset link will only show if you have a rescue email address on your account (an alternate email address is not a rescue email address) and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 how to reset security questions & answer without rescue email?

    Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one

    If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 how to reset security question

    I can' t call to apple support center?
    How can i reset my security Question because i forgot the answer?
    I can't purchase a product ? because i need to answer the security question?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    If your countryisn't on that page then try contacting them via this page saying that you've forgottent your answers, you don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • Need to reset security questions

    I need help resetting my security questions

    You go to appleid.apple.com and if you know  your answers you can then reset them my answering your security questions.
    If no then you need to call apple and speak with account security where they will verify your identity and then be able to reset. If you can't verify your identity then you can't reset them.
    If you email itunes they will just tell you to call.

  • HT5312 Unable to reset security questions

    Although I have 2 verified rescue email addresses, I am not being given the option to have a rescue email sent to them. I cannot remember answers to security questions, and need to reset them. What now?

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you. A rescue email isn't the same as an alternate email.
    Setting up a rescue email address requires correctly answering two of the questions.
    (92946)

  • HT5312 how to reset security questions on existing apple id?

    I can't remember the answers I used for my security questions and don't know how to either retrieve them or re-set them.  Help please!  Tx you

    Some Solutions for Resetting Forgotten Security Questions
    Remembering Security Questions

  • HT5312 Can't reset security questions because the rescue email is no longer active... Help?

    When I open my iTunes it says I need to verify my identity by answering my security questions. I forgot the answers and the rescue email is no longer active. What do I do?

    You need to click the links in the order I described in order to reach the contact page. Alternatively, click here, phone them, and ask for the Account Security team.
    (88105)

  • Need to reset security questions i kmow what i typed and they are not working

    need to know how to reset security questions

    Call your country support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team

  • HT5312 How to reset security question and answer?

    I cannot remember the answers to my security questions, how do i reset them?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 How to reset security question..pls help Me

    hello
    I cant remember my answers to security questions
    and i cant reset  it!
    i see the helps and learning in web but not working!
    please help Me
    Thanks a lot

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

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