HT5312 no Forgot your answers? Send reset security info showned
i have floowed the oppsions to reset my security quwstions on my apple id but no forgot your answers have showened
If you aren't getting the reset link then you don't have a rescue email address (which is not the same thing as an alternate email address) on your account, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
Similar Messages
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The link isn't there. HELP
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96553) -
Forgot your answer : send request security info does not appear under password and security
When going into My Apple Id then Password and Security, it is looking for you to answer security questions. I have forgotten them. The option on the bottom where you can send the request security info does not appear. I have tried different computers and different operating systems but still cannot get the option to appear.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(124482) -
What happened to the "send reset security info email to .....@...." link at the bottom of the security questions? I forgot mine and cannot figure out how to send this email...
It's only there if you previously set up a rescue email, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104132) -
I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?
The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
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HT5312 Forgot your answers? Send reset security info email not available?
send reset security info email not available plese help me how can reset security question if not available.
If you forgot the answers to your security questions and don't have a rescue address with which to reset them, you need to contact Apple's Account Security team for assistance.
You can speak to an Account Security Advisor by calling AppleCare technical support. To find the right contact option for your country, see this article:
Contacting Apple about your Apple ID account security
http://support.apple.com/kb/HE131 -
I have forgotten the answers of security questions and the line of "forgot your answers? send reset security info email to ......."
how can i reset them?Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
Forgot your answers? Send reset security info email. this link not see in my apple accound pls help i am used another id is alredy located
The send reset link will only show on your account if you already have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you haven't checked whether you have the link then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side of the screen (similar to the screenshot in the second post on this thread) you might see an option below the questions to send reset info to a rescue email address.
If you don't get the link (you won't be able to add a rescue email address until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
I want to buy an app but I can't without these answersYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
I don't remember my security questions and answers and I can't reset it.
The option "send reset security info email to ..." do not appears to me and I don't live in USA and don't have a "valid" phone number to apple.
How I can reset my security questions ?
Thanks.You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
HT5312 security question, and email for Send reset security info
hello,
i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
please help me .what can i do?We can't help you here, we don't even have access to (legitly) Directory Services.
Please check with AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Ok So I did everything it told me but then when I went to the part where it asks you the security questions (Third picture) It didnt have send reset security info thingy! So how am I supposed to reset them now?
The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.
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Im trying to reset my security codes but when i click send reset security info it doesn't send
Help!
Hey Winklestoo,
Thanks for the question. If you are having issues with the security questions associated with your Apple ID, follow these steps:
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Reset your security questions
1. Go to My Apple ID (appleid.apple.com).
2. Select “Manage your Apple ID” and sign in.
3. Select “Password and Security” on the left side of the page.
4. If you have only one security question, you can change the question and answer now.
5. If you have more than one security question:
- Select “Send reset security info email to [your rescue email address].” If you don't see this link or don't have access to your rescue address, contact Apple Support as described in the next section.
- Your rescue address will receive a reset email from Apple. Follow its instructions to reset your security questions and set up new questions and answers. Didn't receive the email?
After resetting your security questions, consider turning on two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
- You don't see the link to send a reset email, which means you don't have a rescue address.
- You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Thanks,
Matt M. -
Send reset security info email to address . WRONG ADDRESS HELP!
I am attempting to complete this page:
Please answer your security questions.
These questions help us verify your identity.
Who was your best childhood friend?
Answer
Where was your least favorite job?
Answer
Forgot your answers? Send reset security info email to s•••••@yahoo.com
...however, I do not remember these answers, and the recovery email is unknown. How do I change this email, or reset my security questions? HELP!Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions -
I cant find ( Send reset security info email )
hello
i forget answer of security question for my apple id then i find in apple support this link ( http://support.apple.com/kb/HT6170 )
but in step 5 i cant find ( Send reset security info email ) link and in this site call if i cant find this link contact to apple support
please help to rest my security question
best regardYou need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
The people on these boards are neither Apple Support nor the Account Security Team. None of them can reset your questions for you.
(114465)
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