HT5312 not getting the option to reset security questions when we sign into security questions

we are not getting the option to resent security quesions when we are attempting to answer the questions.  We have a back up email saved but why are we not getting this option on the security question page?

The reset link will only show if you have a rescue email address, which is not the same thing as an alternate/secondary email address. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

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    I do not have the option to change my security information when I sign in to my Apple ID and goto Password and security. Why not?

    Just to be clear - what are you signing into?  You could be talking about connecting or setting a computer or device to your icloud or itunes account.  You could be talking about logging into your icloud account using a browser to icloud.com.  Or you may have followed a link to an Apple page that lets you edit your account.
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  • HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

    I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
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    I have locked myself out!!
    Thanks

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 Can't remember answers to my security questions and I don't get the option to reset my security questions

    Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • I forgot my answers of security questions and not appear the option to reset these questions! what should I do?

    I forgot my answers of security questions in apple id and not appear the option to reset these questions! what should I do?

    If you need your questions reset and you don't have a Rescue Email on file you can speak with an Account Security advisor over the phone to help you reset them and set up a Rescue Email. Use the resource below to find the correct number for your country.
    http://support.apple.com/kb/he57
    In the US it's 1-800-275-2273
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  • I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    I forgot the answers to my security questions, how should i reset them because I am not getting the email to reset them?

    Contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

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