HT5312 ok but where do i go to send me rescue email so i can retrive the ans
ok but where do i go to send me rescue email so i can retrive the ans
If you have already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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So, I've been trying to access my account to purchase a song, and I had to answer my security questions. Well, I haven't answered them in like a year or so, and I forgot the answers, and it won't let me send a rescue email though I have two verified rescue email addresses. .-. Pease help!
Use the link to contact the iTunes Store staff in the 'Additional Information' section of that article; if you didn't previously set up a valid rescue email address, which isn't the same as an alternate email address, only Apple itself can assist with recovering lost answers.
(87974) -
HT5312 I still cannot answer security questions or send a rescue email!!! Please help!
I still cannot answer my security questions or send a rescue email!! Please help!! is there a live person to help!
Login to www.appleid.apple.com with your Apple id and password If You Remember.
Go to Security and Password tab There You shoud have a Link to get the answer for security question.
If you dont have you need to talk to Account's and security Team of Apple Regarding this. -
i forgot the answers to my security questions for my itunes account on my computer and now i can buy anything
can somone just tell me how to do the rescue email I read the thing that itunes sent to my but does not tell you how to to set a rescue email can anyone help!Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(91126) -
HT5312 I am not sure but I don't think I have a rescue email and I'm not able to reset security ?'s.
I am not able to access my iTunes gift cards because I cannot remember the answers to my security ?'s
You can see whether you have a rescue email address by following steps 1 to 5 half-way down the HT5312 page should let you reset them - if you do then you will get a reset link underneath the questions on your account's page.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
provide a rescue email . How can I set a rescue email? NOTE: I forgot my security question.thanks
You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I have recently just got an iPhone 4,and I redeemed $25 but as I went to buy a 99 cent game it asked me to answer some questions,and I don't remember any of the answers or even remember choosing those questions.I did try to reset my questions but I couldn't cause I have to answer them before I can mangae my account security.I guessed and guessed but never got it right.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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I forgot my security questions for my apple ID I've tried to send a Rescue email for my Apple idea but it did not work
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I already made an apple id but i didnt set a rescue email..how can i set it up?, I already made an apple id but i didnt set a rescue email..how can i set it up?
If you know the answers to your questions, then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...
Click here and fill out the form.
(90729) -
When I sign in to my Apple ID in "My Apple ID" and go to "Passwod and Security" I should answer the security questions but I don't remeber them and the bar that says "send to rescue email" doesn't show !! How could I recover the questions??
You will have to contact iTunes Support and tell them you have forgotten your Security Questions and need them reset. They will respond to you by email, usually within 24 hours. Here are two links to contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB -
I don't remember my security answers, but it's not giving me an option to send a rescue email
I don't remember my security answers and I have two emails set up. The websites keep saying to send a rescue email but it doesn't give me the option to send one. I can get on my apple store on the computer but it requires the security questions for my ipod; I don't understand what I'm doing wrong. Someone please help!
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?
I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.
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apple keeps saying they will be sending a verification email (so i can verify my apple id), but i'm not receiving any. i cannot use my apple id, because it has not been verified yet; and i can't verify because i'm not receiving any mail from them! what do i do? pls help.
Hi irismla,
Thanks for the question. If I understand correctly, you are not receiving a verification email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
Hello all!
I'm in a bit of a quandary. I have three email addresses, and I'm TRYING to pare down the number of addresses that I use. Thus, I am trying to change my Appple ID to one of those email addresses. Having said that, I tried to Change my Apple ID (which is an email address - one of the ones that I need to get rid of) to one email address that I constantly use. However, the screen tells me that the new address I wish to use, is my rescue email address, despite having deleted that rescue email address. What in the world can I do? I'm about sick and tired of Apple ID's.Ok I'm goin to call your old Apple ID #1 your new email you want to use #2 and another email #3.
- go to http://appleid.apple.com
- select manage your apple id
- sign into #2
- edit primary email and change it to #3
- save changes and sign out
Now
- sign into #1
- edit primary
- change it to the email that was used for #2
- save changes
- check #2's email inbox for verification email
- verify account
If done correctly you should be fine, also in terms of #3 that would be an email you have that you dont mind being an apple id that you wont use. Sorry for the funny way of explaining just thought it would be shorter to type out lol.
Note: Once changes have been made you must sign out of features such as iCloud, iMessage, FaceTime, iTunes & App Store as they will still display the old Apple ID. Sign in with new email but same password as normal.
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