HT5312 Please help me reset my Security questions
Help me reset my security questions cannot get on iTunes
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset, and if you don't already have a rescue email address, you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I tried to find the reset security questions button on manage apple id but couldn't find it. Please help me reset my security questions?
The reset link, as described in steps 1 to 5 on this page, will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have one then go to (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 Please help! Forgot my security questions
Need help ! Forgot my security answers to the security questions. How can I go around this or through this now! .?
See Here..
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
Can you please let me reset my security questions!!!????? Please!!
We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
People Please help, I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED ) so what can I do please help me??????????
EZZTHEKILLER wrote:
is there any other way ...
Not in your case.
EZZTHEKILLER wrote:
I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED ) -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
Please help me retrieve my security questions answer. I forgot my security questions answer.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset, and if you don't already have a rescue email address, you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i really need help on reseting my security questions i tried sending in my rescue email but the rescue email is not showing up on the password and security tab and i'm positive i don't know the answers this is really getting annoying
If your rescue email is not working and you cannot remember even one answer, then you only have one option - call Apple.
http://support.apple.com/kb/HT5665 -
Hello Apple-Support, i need your help to reset my Security Questions
Hello Apple-Support, i need your help to reset my Security Questions.
Thanks for HelpingThe people on these boards aren't Apple Support. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99496) -
I have tried to reset my security questions going to "manage your account " but the options"forgot you answer is not there. I can not buy any thing and I have credit in my account.
HELP ME PLEASEYou need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85502) -
I need to reset my security questions, I have my alternate email address but I am unable to reset my sec questions, please help
Australia ? surely !
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My friend made my apple I'd with a fake rescue mail and now I can't reset the security questions that I forgot and all because of that I can't sow load anything payable. Please help:(
Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you didn't previously set up a valid rescue email address, only Apple itself can assist with recovering lost answers.
(87960) -
Can someone help me reset my security questions? please
I have forgotten the answers to my security questions! So could someone please help me to rest them? Thanks
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
HT5312 Help me reset my security questions
How can I reset my security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100269) -
HT5312 How can I reset my security questions? I don't remember them.
I need help. I do not remember my security questions. I used for my appleID. I cannot download any apps without having to put in the security questions (that I don't remember) please please help.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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