HT5312 Please help!!
I was unable to reset my security questions after I forgot the answers, & now it is telling me my apple ID is locked..
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Similar Messages
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Please help me... Just forgot my security question.. N no list forgot security question? Send to email ....... Below.. Only the question sould answer.. Please help me...
Try going to the ExpressLane at https://expresslane.apple.com and then iTunes, iTunes Store, Password and Security Questions and select the Rescue Email to have that resent to you.
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HT5312 please help me i forgot my securety question
hi . please help me i forgot my security question
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105916) -
HT5312 please help my account is closed
Hello... I want update my OSX Lion to MOUNTOIN LION. I cant open my account on the APPSTORE. This ask to me my securty question. I dont remember please help fastly....
Call Apple Care for your country and request that they assist you in resetting the security questions.
It's too bad that you are so angry with yourself. Many folks set the questions and then forget the answers. I suggest that when you solve this issue today that you save the questions and their answers in a secure note in your keychain on your Mac.
http://www.macworld.com/article/1040403/workingmac.html
http://reviews.cnet.com/8301-13727_7-20025036-263.html -
HT5312 Please help me reset my Security questions
Help me reset my security questions cannot get on iTunes
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset, and if you don't already have a rescue email address, you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT5312 Please help! Forgot my security questions
Need help ! Forgot my security answers to the security questions. How can I go around this or through this now! .?
See Here..
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I cant change my security questions because I do not have a rescue e mail address. I can't add the email. What are the steps to do so..
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87031) -
HT5312 I want to change please help
I want to change your PIN and email rescue
Because I do not have the only Email only two
Basic is [email protected]
mak272mak @ hotmail. com
I do not want the way I want to change my accounts because I do not know the answers confidential or email rescue or Date of Birth I want to change my PIN
Tired and I send not been resolved please help
malekIf you know the answers to your security questions then follow the steps on the HT5312 page that you posted from to change your rescue email address :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember the answers to your questions and can't remember or don't have access to your rescue email account then you will need to contact Support in the country where you and your iTunes account are to get the questions reset, before you can then use the above steps for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
During the creation of my apple account I have selected two questions and written the answers. Now to purchase gems for the game I have started the steps. It is calling those answers and I have forgotten. Please help to come out of these security questions.
The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
The option to reset my security information tab is not available for me, I have a rescue email address in place and it still doesn't show up. Please help!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96335) -
I cannot download certain games because I do not recall the answers to my security questions when it asks if I am 17 years or older. In fact, I do not even recall being asked these security questions.
I tried to guess logical answers but now my iPad is threatening to lock me out. My second email is no longer in use as it has not been used for years and has seemingly expired.
Can you please help?If you don't have access to your rescue email account, or you don't have one on your account (an alternate/secondary email address is a different setting/address), then you will need contact iTunes Support or Apple to get the questions reset (you won't be able to change/add a rescue email address until you can answer 2 of your questions)
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to update/add a rescue email address for potential future use -
HT5312 I do not remember the security answer apple ID.Please help.Thanks you!
I do not remember the security answer apple ID.Please help.Thanks you!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
I forget answer to my qustion with rescue email adrees please help me and send the answer to my main mail. Thank you very much
We are fellow users here on these forums, you're not talking to iTunes Support.
If you don't have access to your rescue email account, or you don't have one on your iTunes account, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add/change a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
hi am trying to reset my security questions and i fallowed all the stpes but there is no option to rest the securty questions...what can i do? please help
thanksThe Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I really need help, my iTunes account won't work until I remember my security question answer but I can't. I contacted customer service but nothing is helping me , if you have any suggestions please help.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service
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