HT5312 Problem whit security questions - HELP

I have a question, i have forgot my security questions and i have rescue e-mail, but when i go to  Password & Security, i don't have option: "Send reset security info email to...."! And what to do? Please, help.

You're sure that it's a rescue email address that you have, not an alternate email address ? If you aren't getting the reset link then that indicates that your don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Similar Messages

  • HT5312 Problem with security question

    I have Problem with security question

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 Problem Resetting Security Questions

    I have been trying for months now to rest my security questions, everytime i try click the link to send an email i dont get any email. is this just happening to me , or the same for other people

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95627)

  • I gotta problem with security question recovery email I'd, mistakenly I entered wrong email I'd so now I want to edit that I'd plz help me

    I gotta problem with security question recovery email I'd, mistakenly I entered wrong email I'd so now I want to edit that I'd plz help me

    expresslane.apple.com to get a hold of itunes to reset them by email the only way

  • Please help me to fix my problem in security question, I've really totally forgot the answer, this is the second time

    Please help me to fix my problem in security question I've really forgot the answer,
    Please let me know how to fix this, thank you

    You set the answers to the security questions so that nobody else can access the iPad without knowing those answers. It's a security thing. You need to get your head around the importance of these answers.  If we put all your data in a safe and gave you a password to open it, would you forget it? Twice? That is exactly what you have done.
    Restore. The fate of your data is uncertain.

  • HT201363 hello,I have a problem with security questions.i don't remember the answer. can you help me please

    hello,I have a problem with security questions.i don't remember the answer,please help me. i don't know how to manage this

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104775)

  • HT5312 forgot the answers to security questions. help.

    forgot the answers to security questions. help.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 Having problems with Security questions to be able to download from the iTunes store

    Having problems with Security questions to be able to download from the iTunes store

    Security questions
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you Security Questions

  • Hello I have a problem with security questions and i cant reset to my email  The error was   Exceeded Maximum Attempts  We apologize, but we were unable to verify your account information with the answers you provided to our security questions. You have

    Hello
    I have a problem with security questions and i cant reset to my email
    The error was
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
    Click here      for assistance.
    i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
    http://www.traidnt.net/vb/attachment...134863-333.jpg
    can you help me please

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    Hi ingaosk,
    Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    If you didn't receive your Apple ID verification or reset email - Apple Support
    Thanks for using Apple Support Communities.
    Cheers,
    Mario

  • HT1349 I for get security question help my too rest , send to my mail :

    I send email for serves and send to my by email ling I tray eat not help my to rest my security question .
    No we to send security question to my email or what I down I tray from many days
    The serves send that and it,s not help : read it
    Hello,
    The following information for your Apple ID *********** was updated on 02/03/2013:
    Phone number(s)
    If these changes were made in error, or if you believe an unauthorized person accessed your account, please reset your account password immediately by going to iforgot.apple.com.
    To review and update your security settings, sign in to appleid.apple.com.
    This is an automated message. Please do not reply to this email. If you need additional help, visit Apple Support.
    Thanks,
    Apple Customer Support
    Tel my what I do I need my program and my many in my account and wan I need to seal program he asking security question , what I do
    I for get security question help my too rest , send to my mail : ***********
    <E-mail Edited by Host>

    Do not post your email adress here.
    Open your browser and go to iforgot.apple.com and follow the instructions there.

  • HT201363 I forget security question, help me recover?

    I forget security question, help me recover?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104340)

  • I forgot my security queStions help me!

    I forgot my security queStions help me!

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • I'm facing problem with security questions,

    I'm facing problem with security questions,
    please hlep me to solve it.

    http://support.apple.com/kb/HT5665

  • Sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

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