HT5312 Rescue email address is no longer valid!

I need to reset my security questions, but my rescue email address (I had with my university) has been deleted and I cannot remember the answers to my questions.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94566)

Similar Messages

  • HT5622 Rescue email address is no longer valid, but I cannot see where to alter this

    Rescue email address is no longer valid, but I cannot see where to alter this

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 My rescue email address is no longer valid and I can't remember my security questions answers.  How can I reset my security information

    I have money in my Itunes account, but have forgotten the answers to my security questions.
    The rescue email address that was linked to my account is no longer valid and I can't access it any more.
    How do I re-set my security questions and rescue email so I can purchase itemsvia my iTunes account?
    Help?

    You will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use.

  • Cannot get link for contact to work.  Rescue email address is no longer valid and I cannot remember my security questions to update it

    I cannot make any more iTunes or Apps purchases because I cannot remember my security questions.  I have read online that you cannot update rescue email address (mine is no longer valid) until you answer the security questions.  I have clicked on the link for support on account management but it never opens.  I am very upset because all I am needing to do is make purchases.  Any ideas or numbers or actual links you can post in response is appreciated.

    Click here and find the phone number for your country.
    (78231)

  • I need to change the security questions/answers in my Appleid, but my rescue email address is no longer valid and I can't change it.

    Help me change my security questions. 

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102456)

  • My apple id email address is no longer valid. my current email address is recognised as my rescue email...i need to cancel old, change my current and add a new recue email...cant seem to be able too

    my apple id email address is no longer valid. my current email address is recognised as my rescue email...i need to cancel old, change my current and add a new recue email...cant seem to be able too

    How are you trying to do it ? You can change the rescue email address on your account by, from http://support.apple.com/kb/HT5312 :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    You can then try using your current rescue email address as your primary email address - you may need to log out of that page and back in. Or you can then try changing the primary email address via the Store > View Account menu option on your computer's iTunes
    If you have an iPhone, iPad and/or iPod Touch you may then need to log out of your account on them by tapping on it in Settings > iTunes & App Store and log back in for the account to be 'refreshed' on it.

  • HT5312 My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

    My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104597)

  • How do i reset the password in an account where the email address is no longer valid

    I have an itunes account where the email address used is no longer valid and I also forgot the password.
    I cannot choose the "forgot the password" option because the email notification will be sent to the email address that is no longer valid.
    Is there an itunes administrator I can contact?
    Thanks.
    Dave

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE131
    Call them up, and let them know you would like to be transferred to the Account Security Team.
    HT5312: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312

  • I forgot my security question but my verification email address is no longer valid, what do I do?

    I have never needed to answer my security questions, so the correct information slipped my mind. But my dilemma is the fact that the verification email address is no longer valid and I'm not sure how to get my verification.

    Ok so you are unable to remember your security questions and the verified rescue email is no longer active.
    The only other way to reset those would be to contact AppleCare for assistance. Follow the link below for the number in your country:
    http://support.apple.com/kb/HE57

  • HT4847 I have an old icloud account on my iPad wish to delete the email address in no longer valid and I can't remember the password how do I delet it

    Looking for help deleting an old icloud account the email address is no long valid I thought I changed this and deleted it previously but the iOS 7 update brought it back and won't let me delet any suggestions

    If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must use the previous owner's password to get permission to use the device. If you cannot get the password your father put on the iPad you will never be able to activate the device and no one can help you do it.

  • Reporting abuse on Skype's main email address is no longer valid. How can I report now?

    Today, I tried to report my case on [e-mail removed for privacy and security] but an automated reply was sent to me from microsoft saying: "Thanks for contacting Skype.This email message cannot be delivered because the email address is no longer valid.For support please click here" I clicked the link, it redirected me to http;//www.support.skype.com. When I browsed it, I came to this page: https://support.skype.com/en/faq/FA1170/how-do-i-contact-skype-customer-service I clicked the "support request page" and it doesn't work. Instead, I was redirected to this link: http://support2.microsoft.com/common/errors/ServerGeneric.htm saying: The page you were looking for is currently not available. The address may not be correct, or there may be a temporary problem with this site. Please try one of the following options:Check the address for typing errors.Click the Back button and try a different option from the navigation menu.Try this page again later.I am really desperate to report that someone is using my name on Skype and I know who he is because he sent me a message and tried to add me. Now, I am using a new Skype account so he can't bother me anymore. If anyone can help me, please don't hesitate to shoot a comment here. 

    Hi, sleepyberry, and welcome to the Community, Adding my work-around instructions here, as well, not realizing you had posted a similar question on another thread (topic).   Yes, Skype no longer uses generic or central e-mail addresses for its customer service and support; Skype now uses a web-form format instead.  Skype is aware of lingering website issues that can occur when people attempt to contact Skype Customer Service. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    If you still experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
    Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
    Regards,
    Elaine

  • This email cannot be delivered to user@domain because the email address is no longer valid

    We have Exchange 2010 and Office 2010 clients. All of our users are experiencing problems when trying to send e-mails to a customer domain. After typing the email address in, a message immediately appears saying: This email cannot be delivered to
    user@domain because the email address is no longer valid. If we proceed and send the message anyway, we get the NDR shown below. I have tested from a Hotmail account and the recipient is receiving those mails
    fine, the problem is for any user at the recipients domain and from any user at our domain, I have tried using OWA and the same problem so I know it is not the cache. Does any one have any ideas as I have been pulling my hair out  ! Thanks.
    Delivery has failed to these recipients or groups:
    [email protected]
    The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
    Diagnostic information for administrators:
    Generating server:
    xxx-sbs.xxx.local
    [email protected]
    #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##
    Original message headers:
    Received: from
    xxx-sbs.xxx.local ([fe80::4bbd:1665:5716:1dae]) by
     xxx-sbs.xxx.local ([fe80::4bbd:1665:5716:1dae%10]) with mapi id
     14.02.0387.000; Wed, 14 May 2014 15:35:42 +0100
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: SENDE (SENDER EMAIL ADDRESS)
    To: "RECIPIENT EMAIL ADDRESS
    Subject: SCAN ATTACHED
    Thread-Topic: SCAN ATTACHED
    Thread-Index: Ac9vgcUbgbouRWzgTjS5UqGhPHduZQ==
    Date: Wed, 14 May 2014 15:35:41 +0100
    Message-ID: <F645248CCF819B4FA674E2F35CC71EE602ADF254@ xxx-sbs.xxx.local>
    Accept-Language: en-GB, en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator: <[email protected]>
    MIME-Version: 1.0
    X-Originating-IP: [192.168.16.20]
     

    Hi,
    Do you mean your domain users can’t send messages to a specific domain? And users can send other external domain messages well? Also check whether you can receive external messages or not.
    Please check whether this destination domain is listed in the accepted domain of your Exchange server(EMC > Organization Configuration > Hub Transport > Accepted Domains). If it is, please remove it from the list. Additionally, since the issue happens
    to all domain users, I suggest we can collect any logs in your Exchange server to ask a question in Microsoft Exchange Server forum for more professional suggestions:
    http://social.technet.microsoft.com/Forums/en-US/home?forum=exchange2010
    Regards,
    Winnie Liang
    TechNet Community Support

  • I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

    I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201303 I know my username and password but forgot the answers to the security questions and my recover email address is no longer valid.

    I know my username and password but forgot the answers to the security questions and my recover email address is no longer valid.  What to do?

    Basically, none; if desired, you can fill out and submit this form, but will probably be told to call.
    (122649)

  • I cannot access the icloud as the email address is no longer valid and i do not recall the password.

    Accessing icloud when email address is no longer valid and password is not recalled.

    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

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