HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?

Rescue Email has been hacked I cannot rest my security questions what I have to do?

You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

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HT5312 Rescue email address not work and I forget my security question answers

Rescue email address not work and I forget my security question answers

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions), or you aren't receiving the email to it, then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 Rescue email address and how to reset Apple ID security questions

Rescue email address and how to reset Apple ID security questions

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Email has been hacked and cannot recover

I have a huge problem with my primary account.
All a sudden I was not able to access it and all my contacts received
a spam email from my account. I have tried everything in getting back on
(recovery, phone code, secret answer). It is clear that I have been hacked.
I do not know who to contact or to help me. This has been my main email for the
past 10 years and all my accounts/ contacts are linked to this email.
Could someone please help me on what to do with this issue? I do have proof of ownership
of this email.
As I said I tried the recovery page answering everything to the folders in the mail up to subject
titles. It says that they cannot identify me. I am wondering if the hackers have deleted everything
on my account.
What could I do? is there anything I could do on my end? This email address is very important to
my personal life and to my business as I am a freelancer.
Could someone please help me his is very important.
Regards,
M

If this is about an account on Office 365 (or Google, Yahoo!, or some other service provider) you'll have to contact them This forum is for Exchange server. If you're using your own (or your company's) Exchange server then your local admin should be
able to change your password.
--- Rich Matheisen MCSE&I, Exchange MVP

I forgot my security code and my rescue email has been deactivated how do i reset the rescue account remember i do not remember the security codes

I forgot my security code and my rescue email has been deactivated how do i reset the rescue account remember i do not remember the security codes

You need to contact Apple to get the questions reset; this can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95840)

HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

My iPad has been hacked I cannot get into hotmail through mail also I get the apple message ,incorrect password even though this is correct what can I do

My iPad has been hacked I cannot get into hotmail through mail also I get the apple message ,incorrect password even though this is correct what can I do

From your description it sounds like your Hotmail account was compromised. Does anyone else know the password and could they have changed it?

My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

What should I do if my imac has a virus and my email has been hacked

what should I do if my imac has a virus and my email has been hacked

when you say your email has been hacked... Do you mean that people are telling you that they are getting emails from you that you never sent?
It is possible that it is a virus, but also it could have been due to a phishing scam.
Another possibility could be that someone is using a script or program that uses your email as an Alias (Mask) to cover up who the email is really being sent from.
As far as what to do if you think you have a virus, just make sure your software is up to date by clicking the () in the upper left and then click 'Software Update'.
You can get virus scanner software, and antivirus programs as well as Rudegar said as well.
Is anything else behaving abnormally other than your email?

HT5312 Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's ols email address

Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?

You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

HT5312 Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

If you can't remember your security questions / answers go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers. You should get an eMail reply over the next 24 hours.

HT5312 OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase

OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?

Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB

HT5312 I've tried to send two emails to my 'rescue email' because I forgot the answers to my security questions, but nothing's sending. Help?

So I set up the account maybe seven years ago? I don't remember the answers to the security questions, but I'd really like them sent to me. Why isn't the 'rescue' email sending?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

From another post:
On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

I just set up a rescue email but still I can not change my security questions?

I just set up a rescue email but still I can not change my security questions?
The link does not appear under the security questions where I should be able to reset them via the rescue email

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
What you created was an alternate email and not a rescue email.
(113240)

HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?

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