HT5312 reset answering security questions

pleas i ned too reset answering security questions
<Email Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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HT5312 Reset my security questions = HEADACHE!!!

I enter the correct answers to my security questions but then apple decides I'm wrong! ***? I have an alternate email saved in my account in case something like this happens so I can reset my security questions but now I do not get the option. I am travelling and do not have access to phone apple support centre and there's no Apple support number for South Africa. They do have an iStore here but none of them are able to help me - idiots! Does anyone know who I can email to get this sorted out?

You would need to have a rescue email address on your account for the link to show, an alternate email address is a different address on an account. You won't be able to add a rescue email address until you can answer 2 of your questions - as South Africa isn't on this page, http://support.apple.com/kb/HT5699, then try contacting iTunes Support via this link and tell them that you've forgotten your answers, don't have a rescue email address, and that your country isn't on the HT5699 page :
https://ssl.apple.com/emea/support/itunes/contact.html

HT5312 Reset my security questions not send to my email

Reset my security questions not send to my email?
<Email Edited by Host>

Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
If you aren't receiving the reset info to your rescue email address (how long ago did you request it, and have you checked the spam folder as well as the inbox ?) then you could try clicking it again and giving it an hour or two to see if it then arrives. If it doesn't then you can try contacting iTunes Support or Apple
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT5312 reset your security questions apple id

i Forgot https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/139/wo/r4Vbj4JDgJNHvb3OTS V3gw/0.19.3.1.1.2.1.1.3.3.5.11security questions
<Email Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Reset my security questions

Help me reset my security questions

If you have a rescue email address on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/kb/HT5620

HT5312 Resetting your security questions

It won't let me click in he boxes

Click on which boxes ? You've followed the instructions on that page i.e. you've gone to https://appleid.apple.com/ and clicked 'Manage your Apple ID' on the right-hand side of that page and logged into your account, and then clicked on 'Password and Security' on the left-hand side of that page and on the right-hand side is there an option to send security question reset info to your rescue email address ?
If you don't have a rescue email address on your account (you won't be able to add one until you can answer your questions) then you won't get the reset link and you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT5312 reset my security questions ,i cant buy anything :( i have fergotten my answers! help !!!!

i need help

See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Reset password problem: never receive email from apple. Go back to reset, answer secure question and keep getting incorrect message

Apple id driving me nut.

Phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

HT5312 In answering security questions part

There's no such thing as "Forget your answers?"
What should I click then?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT5312 how do i just reset my security question answers if i dont have a back up email can i just have it sent to the email i use for the account and why is the support showing me what to do but not leting me do im geting ****** off.

how do i reset my security questions the support shows me how but wont let me why is this so difficult!!!!!!!!!!!!!!

The reset link will only show if you have a rescue email address on it - if you hadn't put one on your account (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Help!!! I am at my wits end. Can anyone tell me how to have my security questions re-set? Truth is I do not even remember the questions and so dont know the answers I keep getting refered to 'answer security questions' when I reset my password hel

Hi can anyone help me with the solution to get my security questions and answers re-set?
I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
questions to confirm your identity....that is the point -I do not rememeber the questions and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
For the last 8 months ++ I've gone full circle and am at my wits end?
Anyone have some deep wisdom on this issue
Thanks and regards

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

HT5312 how can you reset your security question answers?

Help i cant download any apps or music now. i forgot my answers cause i made this account long time ago.

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

HT5312 I can't remember my Answers and i can't reset my Security questions because i don't have a rescue mail what can i do?

Hi ALL,
hope you are well.
I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?
and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.
So please can i have some support.
I'll appreciate your help.
Thanks

Reset Security Questions
     There are several different methods. Try one. If it doesn't work,
     then try the next one. Don't try to do everything at once.
Frequently asked questions about Apple ID
Manage My Apple ID
Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 how to reset my security question and answer i have try everything but can't get it don

how to reset my security question and answer i have try everything but can't get it don?

WHat have you tried ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT5312 I dont get an option to reset my security questions and I cant remember the correct answers. How can I have security questions reset?

This is actually for my mothers account. She has tried to use itunes for her new phone but is unable to login. We want to change her password which I think we can manage but the major problem is she cant remember the answers to her secret questions. We called apple support who helped to reset her password but we really need to change her questions also. We dont seem the get the option to change them if we dont know the answers to the existing questions.

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

HT5312 reset answering security questions

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