HT5312 Reset security questions and answers

How do i find the answers or reset my security questions?

You can't reset your security questions withour knowing the previous answers. You may wish to contact itunes store support for further help. Here's how to submit your ticket for that:
Visit:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
I hope this helps.

Similar Messages

  • HT201359 How to reset security questions and answers

    How to reset security questions and answers?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88571)

  • I need to create a rescue e mail so I can reset security questions and answers I never answered any questions before so any answer I put in r incorrect please help I tunes support has been useless

    I need to create a rescue e mail to change security questions and answers I never answered any questions when I first started using I tunes so there is no correct answer for the questions I also never set up a rescue e mail I tunes support after five requests has been useless

    Anything here to hlp? https://discussions.apple.com/message/19489801?ac_cid=tw123456#19489801

  • How do I reset security question and answer

    How do I reset my security question and answer

    Go to applied.apple.com
    manage your account > sign in > Password & security > Send reset security email> Change your question. I have attached an image for help. Hope this helps

  • HT5312 How to reset security question and answer?

    I cannot remember the answers to my security questions, how do i reset them?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 I didn't receive the reset security questions and answers email on the alternative email!! please help

    Dear Apple Support Team
    I've purchased a new iPhone 5s and put my Apple ID on it for apps purchasing. But it required me to enter the answers for the security questions, however, I totally forgot the answers and tried many times with wrong answers. I tried to reset the security answers by sending to my alternative email but didn't receive any, even not showing in my Junk mails. Please send me the reset security answers email as i have $ 78 that can't be used. Nevertheless, I'm ready to answer and queries to guarantee that I'm the owner of the Apple account.  
    Your cooperation will be highly appreciated,
    Essa Alkuwari
    <Email Edited by Host>

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info).
    If you aren't receiving the reset email to your rescue email address (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 how to reset security questions and answers without rescue email?

    Please help My Apple ID is locked

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95303)

  • HT2731 how to reset security questions and answers, i forget

    May you please help me to reset the security answers in the US store itune  boz i forget the answers !!!!
    many thanks

    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HE37
    My Apple ID
    https://appleid.apple.com

  • How to reset security questions and answers???, How to reset security questions and answers???

    I'm trying to purchase an app on my iPod touch for the first time and it is asking for my security answer and I don't remember what I put.... ANY IDEAS QUICKLY

    See this previous discussion:
    HT1491 How do i get the security...: Apple Support Communities

  • HT5312 i do not see the Rescue email link under the security questions to reset the questions and answer

    i do not see the Rescue email link under the security questions to reset the questions and answer ?

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (82021)

  • HT5312 how to reset my security question and answer i have try everything  but can't get it don

    how to reset my security question and answer i have try everything  but can't get it don?

    WHat have you tried ?
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT5312 I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105466)

  • HT5312 How to reset your security questions and answers?

    How to reset my security questions and answers? Pls help!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 reset Apple ID security questions and answers

    I forgot my security questions and answer.
    I try to reset that and waitting email but don't have any email send it.
    I try so many time!!!! How can i do it.

    Reset your password.      Check this link.    Apple - My Apple ID
    Is this the route you followed.   If not try again but follow the above.
    To reset your security questions, this is the usual route.
    Security questions.  Is this the route you followed?
    If you can't remember them go to  Express Lane.
    select iTunes from the list, then iTunes store.  On the next screen select account Management.   There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
    You should get an eMail reply over the next 24 hours.

  • HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

    The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

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