HT5312 Security answers and questions need to be reset
I forgot the answers to my security questions and when I created my Apple ID I decided to never add a rescue address, so I need my questions and answers to be reset.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
Similar Messages
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HT5312 how do u reset your security answers and questions, if you forgot them
I need help witht reseting my security answers and questions and i forgot them.
The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I forgot my appleID security answers and dont know how to reset them
I forgot my appleID security answers and dont know how to reset them
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105555) -
How can i change my security answer and question
I need help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I forgot my security answers and when I try to reset it i do not receive any email.
I am trying to purchase apps and it keeps asking me to answer security questions. I cannot remember my security questions and when i hit reset I dont get any email
See Kappy’s great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
About Apple ID security questions
http://support.apple.com/kb/HT5665
If you forgot the answers to your Apple ID security questions
http://support.apple.com/kb/HT6170
Cheers, Tom -
I can't remember my security answers and there isn't a link to send them to my rescue email
I can't remember my security answers and I need them to make my first in-app purchase. The link to send them to my rescue email did not pop up and now I am locked out of my security questions screen for eight hours. What do I do?
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
i forgot security answer, and i don't have reset security answer option, how to solve problem???
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.
If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Hi I'm having trouble in question No. secret and secret answer and I need to help
Hi
I'm having trouble in question No. secret and secret answer and I need to helpHello alamri 2014,
Thanks for the question. It sounds like you wish to reset your security questions. The following resources may assist you in doing so:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
- contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
I forgot my security answers and need to reset them to put new how can I do this?
forgot my security answers and need to reset them to put new how can I do this?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98689) -
I can't make purchases on my iPhone without answering security questions and I don't know my rescue email how can I change or add a rescue email so I can change my security answers and make purchases
Without a rescue email you will have to call Apple to change your security questions:
See http://support.apple.com/kb/HT5699 -
i don't remember my security answer and it's not my 1st time for using this device,i using this before..but the last time I try to buy some games using iTunes card its saying this is your 1st time using this device so I need to answer the security questio
https://expresslane.apple.com/
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I forgot my security answer and my backup account so i cant use my sgd30 in my account which was the blue card
Hello ejangeles1215,
Thanks for the question. If you do not have access to your rescue email address, you'll need to contact iTunes Store support to reset the security questions:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
Dear Sir/Madam,
I have apple ID for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
Hope of your help.
Thank you in advance.We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
I forget my security answer.and my alternate email id is wrongly update,what should i do.
On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.
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