HT5312 security question reset email

Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95789)

Similar Messages

  • HT5312 security questions reset

    cant get security questions reset, apple verified via email, still can purchase in itunes store.

    What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
    If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 security question, and email for Send reset security info

    hello,
    i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
    please help me .what can i do?

    We can't help you here, we don't even have access to (legitly) Directory Services.
    Please check with AST.
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Why im not getting my security questions reset email ?

    i created my apple id a long time ago , and i forgot my security questions anwsers and my apple id is constantly asking for them !
    i tried resetting by email and the destination email is correct but im not getting any mail what so ever !
    what should i do ?

    You won't be able to change the rescue email address until you can answer 2 of your questions, so you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to view/change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • What Do I Do If I My Security Question Reset Email Won't Send

    Hello. the reset for my security questions will not send to the email they say they are sending to. For example under the security question fill out area on the Manage Your Apple ID website there is a button that says "Forgot security questions? Send reset security info to (insert email address here)". The button has my email address on it so I know it is supposedly sending to the right email, but it will never actually send, so I'm wondering what I should do to get the email to send.
    Thank you

    Unless the email got caught in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (125047)

  • Why security questions reset email  doesnt reach me?

    Bought new Ipad 4Gs to replace Ipad2. Tried to purchase stuff from Itune. No problem inputting my Ipad ID and password but can't remember answer to security questions. Try going to Manage Account and click on resetting security questions. Clicked on "Send email to ....email address"   However despite trying umpteen times, the email with instructions how to set new answers to the security questions haven't reach me. i checked my primary email, alternative email an even icloud email. Nada.  Help! .  dteng

    Checked spam/junk mail folder. Not there either.  Tx

  • I didn't receive my security questions reset email?

    I tryed buying an app today and it said I needed to answer my security questions, but I forgot them, so I clicked "send reset email" and I never received it. I tryed sending it again and I still didn't receive it. I want to buy apps but I can't because I forgot my security questions and I'm not receiving the reset email..... This is very annoying!

    Kappy's Some Solutions for Resetting Forgotten Security Questions

  • HT5312 security questions reset link

    So, I went to go reset my security questions because when i first joined apple i was 10 years old and am now 16, and i have no idea what those answers are now. I clicked on the correct links and tabs and what not until i got to my security questions, in the directions and diagram of how to reset them, ther is a blue link that says, "send reset security info email to [email protected]" In the diagram the link is there, but on the actual page, it's not. As of now, i can't use the $25 that i put onto my account on my phone because of these security questions. Therefore, i can't buy apps, music, or anything else on my phone until i do the security questions.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • Im not receiving my security questions reset email!

    im not receiving my security questions email, so i cant buy apps

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

  • HT5312 Security question reset

    We have requested reset emails be sent to the rescue email address; however, the messages never arrive and we have been unable to answer the current questions correctly.
    This is preventing us from being able to purchase anything from the iTunes store on our iPod Touch or iPad mini.
    Any suggestions?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 Security questions reset help

    I had just gotten an iTunes card and I just cashed it last night, but I can't download anything untill I answer my security questions. Is there a way to reset my security questions without  it losing the money? I only know one security question.

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (89802)

  • My security question reset email will not send please help !?

    Please help. I tried sending the reset email and it has not sent . I'm stuck I have $25 worth of credit . I can't buy any music or apps

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HELP! Security Question Reset Email Not Mine!

    I Added $15 To My Account And I forgot My Security Questions And It Sent The Resuce Email To A Unknow Email.... I Need Help Fast!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92245)

  • HT5312 Security question reset and adding a rescue email

    I do not see the link to have my security answers sent to my email, nor do I see the rescue email tab anywhere,can you please help me on this?    

    If you don't already have a rescue email address (which is not the same as an alternate email address) set up on your account then the option to send reset info to it won't appear - and you won't be able to add a rescue email address until you can answer the questions
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 I'm not receiving my security questions reset email and it's not in my junk folder

    I'm really starting to loose faith in Apple! Please see the thread title!

    If it's been a few hours, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90524)

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