HT5312 Security Questions change

How do I get forgotten security questions

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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HT5312 I haven't received my email for my security question change yet

Waiting on my request for my security change.

Hello there, H3athr.
The following Knowledge Base article offers up some additional information for getting your security questions changed for your Apple ID:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Has anybody ever had their security questions changed and not have the answers?

Has anybody ever had their security questions changed and not have the answers for an ipod touch? I cannnot buy music or access my itunes account now. Thank you for any help or direction. Phone support and apple express was a deadend.

See Kappy's previous discussion.
HT5312 How to recover security...: Apple Support Communities

For security question change email

I need help changing my email for security question last email address got hacked into pls help :(

If you know your answers to your questions then from http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers then you will need to contact Support in your country to get the questions reset, before you can then do the above for potential future use.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Security questions change

How do I change my security questions in order to purchase from iTunes on a new device

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

How do I get my gmail account unlocked, it has been hacked and even security questions changed. I can't access the account to change the password.

Someone used one of my two gmail accounts to send emails to both of my gmail accounts and one of my yahoo accounts - using all my contacts on the three accounts - saying I was in Scotland and needed money, please send it. I have changed the password on my other gmail and the yahoo accounts but the email account used to send that message to all my contacts I can no longer access, appear to be locked out. Even the security question is different than the ones I established. A friend did respond, was emailed back that I as at the Raddison Hotel in Edinborough and he called that hotel to be told I was not registered there. So - what do I do now? I've been told by yahoo that is it a browser problem. I have not heard back from google. Help!

I gave in and am now using IMAP but I still find the behaviour a bit wierd...

Why have my security questions changed?

I received an email from apple today saying my security questions were updated. I did not do this. I immediately changed my password for my apple ID as a result. However, I cannot change my apple security questions and answers. I truly don't remember ever posting security questions and answers. How do I get help?

yamasen
Re: how to change apple id security answers
May 2, 2012 6:25 PM (in response to chuckbee)
Well, I got the same wonderful letter and called Apple nontech support because my computer is 4 years old so I'd have to pay Apple to tell them they messed up!
Fortunately on the 2nd call I got a Senior Adviser (first level folks know only basics so I usually ask for a manager or supervisor). In fact, I was told by 1st guy there were no managers, but then later he went to get someone and the phone went dead. Thankfully person 2 'Sterling' told me he would ask a Senior Adviser (so now I have another word to use for person above). I asked given this issues importance to talk directly to the Senior Adviser and was allowed.
Sterling (yes the adviser's name was the same as the tel answerer) said that Apple has been updating security questions, and from what he could tell, since I could log in that it was likely a glitch in their reworking security questions that caused this trouble. He got me into my account by asking other questions which hadn't changed (last 4 of credit card, address), and I got in with my old password.
So it could be a case of Apple messing up their own information. They are setting some security questions as standard and you have to choose to make your own if you want. They guessed my answers wrong by this theory. I am still not 100% as sure as Sterling is that it was an inside job, and will be careful to watch my American Express Card since it's tied to my account as my boys wanted small items at iTunes. May small not turn to big :-) So you may have to call Apple to get things reset. Hope this helps.
Warmly, Yamasen

HT5312 security questions

I no longer have access to my rescue email account and I don't remember the answers to my security questions so how do I access and change the security questions?

Welcome to the Apple Community.
Ask for assistance by contacting Apple through iTunes Store Support

Account hacked; rescue address and security questions changed

what recourse do i have to fix this? i haven't used my account in ages, since i moved away from iphone. i just signed back in to update my mac, and all my info has been changed. what can i do and where do i start? the rescue address is changed and so are my security questions.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111482)

HT5312 Security question forgotten

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Security Question Help is not true.

Under everything I have read to try to change my security questions is not correct information. I go to manage my accound and security tab, but then it after i dont get my questions correct it gives me no option to reset them OR HAVE THEM SENT TO MY "RESCUE EMAIL." I havent been able to donload music for a year now cause no one can help me actually fix it I AM SO IRRITATED!

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
An alternate email isn't the same as a rescue email. Creating or changing a rescue email would be a means of bypassing them.
(103919)

Had security questions changed a few days ago...now the new ones wont work...

changed security questions a few days ago now the new ones wont work...anyone have this problem?

hi, try all what these guys say, as they make sense (my bet is on a slug of kebab guys ).
you list bits you have tried but don't say if you have tried a new lead?
i'm not being tricky, as an electronics engineer of some 40+ years who repairs consuls, iPhones, iPads etc. i have some experience of what gets overlooked. Some of the cheap after market leads aren't the best quality,and some darn right lethal, likely to catch fire while your asleep. you might have bought of them.
i find it tends only genuine Apple leads lock in, but there might be fakes of them to. either way worth a go. perhaps se if your family or mates have one.
Alan

HT4484 why won't my security questions change?

they wont let me change my security question! I dont know what to do please help!

Anyone? I really need help!!!!

HT5312 Security Questions locked my account

Hello,
I was given a 15$ Itunes gift card and went to use it tonight. When I went to purchase a song the funds were going to be drawn from my card on file and not the gift card. Upon attempting to change that I was asked 2 security questions which I honestly dont remember the answer I had previously given. I would like to have my account unlocked as well as be guided through the steps to use my gift card instead of the card on file. Thank you
Chris

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
With regards to the credit card being charged, use the form to contact the iTunes Store staff.
(101259)

HT5312 security questions reset

cant get security questions reset, apple verified via email, still can purchase in itunes store.

What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 Security Questions change

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