HT5312 Security Questions locked my account

Hello,
I was given a 15$ Itunes gift card and went to use it tonight. When I went to purchase a song the funds were going to be drawn from my card on file and not the gift card. Upon attempting to change that I was asked 2 security questions which I honestly dont remember the answer I had previously given. I would like to have my account unlocked as well as be guided through the steps to use my gift card instead of the card on file. Thank you
Chris

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
With regards to the credit card being charged, use the form to contact the iTunes Store staff.
(101259)

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How am I suppose to use my account when the Security questions locking your account and you can't unlock it because you don't have the emails password it sent to

HOw am I supposed to use iTunes when it just locks my account every time try to buy a song or something

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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HT5312 hi I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

hi I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

Hi Ahmed,
You can contact iTunes Support by email here:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB

I forgot one of the answers to my security questions and my account was locked for 8 hours. Is there anyway around this? I am trying to change the questions.

I forgot one of the ansers to a security question and my account was locked for 8 hours. Is there anything I can do or do I have to wait 8 hours? I will probably get locked out again for providing the wrong answer. Can I change the security questions?

BillS45 wrote:
Can I change the security questions?
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact

HT5312 How do I reset my security question for my account?

How do I reset my security question for my account?

Read the HT5312 page that you posted from, it has instructions for how to reset them i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

TS2446 how can i get my security questions if my account is locked why cant you add a forgot security questions button or something to get the security questions back?

how can i get my security questions if my account is locked why cant you add a forgot security questions button or something to get the security questions back?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

HT5312 Dear Apple Support , I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes

Dear Apple Support , I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes
<Email Edited by Host>

Welcome to the user to User Technical Support Forum provided by Apple.
Please do not post personal information on a Public Forum.
I have requested the Hosts remove it for you
For your issue...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

I can't remember my security question answers , so Please help me to Create new Security Question for my Account .

rt ,
This is ***majed*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I can't remember my security question answers , so please help me to Create new Security Question for my Account : ******** , Best wishes

I can't remember my security question answers , so please help me to Create new Security Question for my Account : **********
, Best wishes
<Personal Information Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Forgot your security question in my account and I want to get it back

Forgot your security question in my account and I want to get it back

Provided your still able to log in to your Apple ID, you should be able to follow this link through and change them
https://appleid.apple.com/cgibin/WebObjects/MyAppleId.woa/192/wo/4tSJBrdAn9ISICR 0hw7ubM/7.0.67.17.11.3.1?menuOption=EditAppleIDAndPassword
Otherwise contacting support may be an option?

I forgot my security questions for itunes account

i forgot my security questions for itunes account
plz help me

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99646)

HT1491 How can I change the answers to the security questions in my account?

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1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

How can I clear the challenge/security questions on my account?

I want to know how you can clear the challenge/security questions on my account since I forgot the answers to them.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312

I want to change the security questions for my account , For I have forgotten

I want to change the security questions for my account , For I have forgotten

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security, choose country, then click
Continue;
6. Under ‘more options’ choose/click/tap the email icon. Fill out the form with your contact information. Describe your issue in the text box. ‘Cannot remember answers to security questions, need to have them reset’.
You should get a response within 24-48 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service

HT5312 Security Questions locked my account

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