HT5312 Security Questions Problem.
I would like to know why the link '' send security info'' to reset my questions is not appearing since I already have 2 rescue emails, thank you.
If you have 2 addresses set up, and the option to send reset info isn't appearing, then I assume that they are alternate email addresses, which are not the same thing as a rescue email address - they are different addresses / settings on your account.
See if the instructions on this user tip for getting the questions reset helps : https://discussions.apple.com/docs/DOC-4551
Similar Messages
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HT5312 security question problem
how can i reset my security question i forgot the questions and aswers plz help
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
HT5312 Security question forgotten
Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I've run into a security question problem
I made my Apple ID when I got my first iPod(2nd Gen) and I was around 8-10. Since then I've gotten an iPad 2 and iPod 5. I have gotten a couple of devices between this timeframe but have never run into this problem. I cannot remember my Security questions, I have never been asked to put them in until now. Like I said I made this Apple ID a long time ago and have forgotten the answers to them. Also I do not have a recovery email set, I saw that you can call apple but that would be weird as I am 15. Any advice?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104396) -
TS3297 Security Question problem
My problem is that I have forgotten my security questions ,and I can't purchase any thing from the store ..please help me to reset them
thank you.Click here and search the article for '2 out of 3'. Follow the instructions.
(74048) -
HT5312 security questions reset
cant get security questions reset, apple verified via email, still can purchase in itunes store.
What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
i recently bought a laptop when i installed itunes it asked for a security question i never set one up and the email for the answer reset isn't mine. anyone have a clue what to do???
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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Password problem - and security question problem
Hi,
Can anyone help - I seem to have forgotten my password - although I was sure it was right. However, when it asked for my security question - and I really really do know the answer to that, it tells me I'm wrong. I tried it capitalised and all lower case, but no joy. Cant get out of this loop, and cant move forward ie another security question. Any ideas anyone? KtkarenHi ktkaren,
Welcome to the forums.
What are you trying to log into?
ta
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Solution needed - Security questions problem
I got my Mac in August, with a gift card for $100. However, I was unable to buy anything because I didn't know my security question answers. I tried changing them online, but they never changed. And now I can't change them because I'm locked out of that feature of the site because I don't know my answers and when I try to have the reset information sent to me alternate email, I never recieve it; I may or may not have made a typo in the email if that's the case.
Anyone know how this issue can be fixed?Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
hello,
I forgot my security answers in app store and they sent E-mail to reset question, but i didn't receive any E-mail form them.
Please can anybody help me to reset my security answers ..?
Thank you..Hello there, maxmelyanos.
The following Knowledge Base article provides some great recommendations for issues when forgetting security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Particularly:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi guys,
i bought a new iPad today, and when i try to buy something from the app store it askes me for 3 security questions and answers.
i cannot use the 3rd question fiewld - it brings up no options. any ideas?
the box is clickable, goes blue but no drop-down appears. i cannot ignore it an continue. i have tried a factory reset and no joyI cannot explain why you are not able to answer the questions on your iPad.
Try this: on a computer, go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column. You will be able to choose your security questions and provide the answers there.
While you are there, add a "rescue email address" that can be used in the event you forget the answers to the questions you choose. The address must be different than your Apple ID and cannot be one of your additional email addresses you already used with an Apple ID. -
I no longer have access to my rescue email account and I don't remember the answers to my security questions so how do I access and change the security questions?
Welcome to the Apple Community.
Ask for assistance by contacting Apple through iTunes Store Support -
Change security question problem in SPS12
hello experts,
we are on EP7 SPS12, there is new security parameter like "security question" in it. we are not going to give "personalize" option to users, still is there anyway out where in user can change his/her security question( i mean some standalone change security question iview or something).
Regards dhaivati need help with that as well
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HT201363 security questions problem
Dear Customer Support
i am unable to recall the answers for my security questions and i do not have a rescue email to help me do so.can you please help me reset my answers?
thank youYou need to contact Apple and not the people on these boards. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93870) -
Apple Id Security Questions Problem
how to reset security questions,though i didnt get any link to send a mail to rescue E mail id Pls Help
Forgot Security Questions
1. If you forgot the answers to your Apple ID security questions - Apple Support
2. Apple ID- All about Apple ID security questions
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