HT5312 security questions reset

cant get security questions reset, apple verified via email, still can purchase in itunes store.

What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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HT5312 security question reset email

Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95789)

HT5312 security questions reset link

So, I went to go reset my security questions because when i first joined apple i was 10 years old and am now 16, and i have no idea what those answers are now. I clicked on the correct links and tabs and what not until i got to my security questions, in the directions and diagram of how to reset them, ther is a blue link that says, "send reset security info email to [email protected]" In the diagram the link is there, but on the actual page, it's not. As of now, i can't use the $25 that i put onto my account on my phone because of these security questions. Therefore, i can't buy apps, music, or anything else on my phone until i do the security questions.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 Security question reset

We have requested reset emails be sent to the rescue email address; however, the messages never arrive and we have been unable to answer the current questions correctly.
This is preventing us from being able to purchase anything from the iTunes store on our iPod Touch or iPad mini.
Any suggestions?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 Security questions reset help

I had just gotten an iTunes card and I just cashed it last night, but I can't download anything untill I answer my security questions. Is there a way to reset my security questions without it losing the money? I only know one security question.

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89802)

HT5312 Security question reset and adding a rescue email

I do not see the link to have my security answers sent to my email, nor do I see the rescue email tab anywhere,can you please help me on this?

If you don't already have a rescue email address (which is not the same as an alternate email address) set up on your account then the option to send reset info to it won't appear - and you won't be able to add a rescue email address until you can answer the questions
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

When I request a security question reset, I do not receive an email to do so. Why?
I have requested it many time at many different times and I have not received a single email to reset the security questions.

We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Security question reset when email does not work

I dont Get any mails to my email which is suposed to reset my security question. Is it anyway to change the eMail it is sending the security question reset?

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

HT5622 i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it?

i want to change my security questions.but the security questions reset is on an other email e dont know the email... how can i put a other email so i can reset it? and i got money on it

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(116211)

TS1424 iTunes Security questions reset?

i need to verity my new phone to buy off of itunes via mobile.
Problem: I cannot remember the answers to my security questions!
can I get the answers sent to me or can i get them reset?
thanks!

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

How do i cange the email my 2 security questions reset information is sent to?

I've lost the pasword for the email that the reset confirmation is suposed to be sent to. I've deleted that email from my list of emails for my account but it still sends the security question reset to the deleted email. How do i change that? I've read theough the apple support pages and a question like this wasn't addressed so please dont just send me a link to an apple support page. Any help would be great thanks.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

HT201303 hi. i forgot answers for security questions.reset please...

hi. i forgot answers for security questions.reset please...

Send Apple an email, Same problem for me also...

I did not receive email of security question reset

Hi.
I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
The problem is no email comes to me even after two days and several attempts with sign out/in in between.
My alternative email has nothing in spam folder.
My alternative email receives all emails I tested.
I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
I was able to change every other detail of my account.
My Questions are:
1. Why apple is not sending me the email even after noticing it as successful?
2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
Thanks in advance

The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

HT5312 security question problem

how can i reset my security question i forgot the questions and aswers plz help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 security questions reset

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