HT5312 security questions

I no longer have access to my rescue email account and I don't remember the answers to my security questions so how do I access and change the security questions?

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Ask for assistance by contacting Apple through iTunes Store Support

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HT5312 Security question forgotten

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 security questions reset

cant get security questions reset, apple verified via email, still can purchase in itunes store.

What do you mean that you can't get them reset ? Do you mean that you aren't getting the reset link on your account (if you aren't then you don't have a rescue email address) or that you aren't receiving the reset email to that account ?
If you aren't getting the reset link then you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you have one but aren't receiving the reset email to it (you've checked the spam folder on that account and tried clicking the reset link again?), then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 security question, and email for Send reset security info

hello,
i forgot answer for my security question, but my email for Send reset security info email to j•••••@poczta.onet.pl is not current
please help me .what can i do?

We can't help you here, we don't even have access to (legitly) Directory Services.
Please check with AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

HT5312 Security Question Help is not true.

Under everything I have read to try to change my security questions is not correct information. I go to manage my accound and security tab, but then it after i dont get my questions correct it gives me no option to reset them OR HAVE THEM SENT TO MY "RESCUE EMAIL." I havent been able to donload music for a year now cause no one can help me actually fix it I AM SO IRRITATED!

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
An alternate email isn't the same as a rescue email. Creating or changing a rescue email would be a means of bypassing them.
(103919)

HT5312 security question answers

I've forgotten the answers to my security questions. How can I find them or reset them?

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87317)

HT5312 security question reset email

Hi. I forgot my answers to the security questions and when I went online, Apple said they sent me an email saying how to reset it. I have not gotten any emails. Am I doing something wrong?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95789)

HT5312 security questions reset link

So, I went to go reset my security questions because when i first joined apple i was 10 years old and am now 16, and i have no idea what those answers are now. I clicked on the correct links and tabs and what not until i got to my security questions, in the directions and diagram of how to reset them, ther is a blue link that says, "send reset security info email to [email protected]" In the diagram the link is there, but on the actual page, it's not. As of now, i can't use the $25 that i put onto my account on my phone because of these security questions. Therefore, i can't buy apps, music, or anything else on my phone until i do the security questions.

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 Security questions has no reset link

Hi
Two days now I'm trying to buy a 1 dollar app.. Well since I'm on my new iPad.. I'm now a security violation.. The annoying 8 character password upper case with numbers is not good enough.. It wants security questions.. Just to buy the one dollar app.. No wonder apple stock is diving, the insane hurdles you have to jump to spend a dollar are amazing..
So I've been watching videos.. Reading online help on how to reset these security questions..it doesn't work.. I go to appleid.apple.com. Login. Click on the left security and passwords.. Up pops the security questions again, there's suppose to be a link where I can reset by email on the bottom.. It's not there.. There's nothing there. how do I get that link?

Call AppleCare for your country for help resetting the security questions.

HT5312 Security question reset

We have requested reset emails be sent to the rescue email address; however, the messages never arrive and we have been unable to answer the current questions correctly.
This is preventing us from being able to purchase anything from the iTunes store on our iPod Touch or iPad mini.
Any suggestions?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 Security questions reset help

I had just gotten an iTunes card and I just cashed it last night, but I can't download anything untill I answer my security questions. Is there a way to reset my security questions without it losing the money? I only know one security question.

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89802)

HT5312 Security Questions Forgotten

I seem to have read and reread the article about forgotten security questions a million times, but still I can't seem to get it right.
I have tried to verify my rescue email, but for some reason it does not want to verify, and I cannot access my itunes store, since I can't remember my security questions.
Must this be so difficult? Please just help me reset my answers to those stupid questions, or at least let us choose our own questions, so that I can remember the answers.
Help!!!

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT5312 Security Questions locked my account

Hello,
I was given a 15$ Itunes gift card and went to use it tonight. When I went to purchase a song the funds were going to be drawn from my card on file and not the gift card. Upon attempting to change that I was asked 2 security questions which I honestly dont remember the answer I had previously given. I would like to have my account unlocked as well as be guided through the steps to use my gift card instead of the card on file. Thank you
Chris

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
With regards to the credit card being charged, use the form to contact the iTunes Store staff.
(101259)

HT5312 Security questions and reset email....

Hi, I cannot remember my security questions for my apple account and i do not get the option for an email to be sent to my alternate email to reset these questions?
I have also selected the customer support section with a call back option, however as i based in the UK all the telephone numbers I have entered are rejected.
Any Help.... please.

Hi simoncaitlin,
Welcome to the Support Communities! The link below will help you get in contact with our Apple ID account security team to help resolve your issue:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
United Kingdom
Start your support request online and we'll connect you to an expert.
www.apple.com/uk/support/
Cheers,
- Judy

HT5312 security question problem

how can i reset my security question i forgot the questions and aswers plz help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 security questions

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