HT5312 So i dont have a rescue email and dont know my security questions amd if i go to add a rescue email it asks for the security question which i dont know
Need help
You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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I also keep getting the page asking for the serial no. which I know now that doesn't come in the box. Do I just ignore this?
You need to delete the trial & then reinstall from the boxed DVD. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
What do I do to stop my emails always asking for the password?
I have just had my iPhone5 replaced with a new one, and after getting synched with iCloud my email addresses are asking for the password. have never had a password on emails...how do I stop this occuring? many thx
Yes, but for that you'll need a cellular modem and a data plan to go with it. Or you may be able to use a cellular phone in tethered mode. I have no experience with either method, so I'll leave the explaining to someone who knows about them. Or if you already have a cell phone and plan, consult your phone service provider.
MBP -
Hello,
I just had the hard drive on my computer replaced, and the Lightroom5.7 and Photoshop cannot be sent over from the outside hard drive without an access code!! Now what do I do? Will Adobe have a record of my Lightroom3 download and my 5.7 upgrade?If you took the time to register your software on the Adobe web site, then you can log on and retrieve your serial numbers.
Find your serial number quickly
You ought to be able to retrieve the serial numbers from your first hard drive ... that requires knowing what your operating system is and if the first hard drive actually is readable.
And if none of that works ... well then I think you're way out of luck.
Might I suggest you adopt a new method of keeping track of your serial numbers, not just for Lightroom but all of your software? I suggest you create a computer text file named serialnumbers.txt, containing all of your serial numbers, stored on your computer and in a cloud backup service (like DropBox which is free) so that you will never lose it. -
Are all Adobe Products this difficult to install? I should just be able to insert my CD and have the product installed. What is wrong with Adobe, why are they so hard to contact, how are they still in business?
Hi Glenn,
Kindly try the steps mentioned in the link below see if you are able to use the serial number.
https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can also try to install Lightroom 6 from the link below.
Digital photography software | Download free Adobe Photoshop Lightroom CC trial
To serialize Lightroom CC trial to activate as Lightroom 6:
https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html
Thanks,
Atul Saini -
HT5312 I don't have a 'rescue email address'. What now??
I'm trying to reset my security questions. Apple says that you can ask them to be reset them but ONLY if you have a rescue email address, which I don't have. They tell you to go to the iTunes Support Center, which just sends me on a never ending link. Someone help please??
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(80049) -
HT5312 I don't have a rescue email
Please i want to creat a rescue email because i don't have one
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
Creating a rescue email requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106347) -
im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
this says it all..Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive. -
I have received an email from a friend with a link which I clicked. It took me to the google home page. I am now suspicious that my friend's email account has been hijacked and the link contained a virus or a Trojan horse. I would know what to do on my PC but am new to the IPad. Can any form of Trojan horse be planted on IOS 6 or am I worrying unnecessarily? Reassurance would be most welcome as I do use the IPad for checking bank details and web purchases. Thanks for any help.
PC virus won't run on iPad.
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HT5312 I do not have a rescue e-mail, who can I contact to get my security questions answered????
I do not have a rescue email, have an iTunes account, but forgot security guestions. Is there a "person" I can "talk" to? I went to the support page, this did not help me.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99044) -
HEY MY PHONE IS LOCKED AND MY STEPSON STEP UP A ICLOUD ACCOUNT AN KNOW HE DOES NOT KNOW THE ICLOUD USERNAME OR PASSWORD. WHEN I TURN THE PHONE ON IT WILL SAY HELLO AN ASK FOR THE STATE AN THE ASK FOR THE INTERNET PASSWORD. THEN IT ASK FOR THE ICLOUD AN THE PASSWORD AN WE DONT KNOW IT TO GET THE PHONE UNLOCKED. I HAVE TRIED HOOKING IT UP TO ITUNES BUT IT DOES NOTHING JUST GOES BACK TO THE SAME SCREEN. SO CAN U PLEASE HELP ME UNLOCK MY PHONE. IVE BEEN THE THE VERIZON STORE AN THE THE APPLE STORE AN THE SAID THEY CANT UNLOCK IT THAT I HAD TO GO ON AN WEBSITE IFORGOT.APPLE.COM AND EXPRESSLANE.APPLE.COM AN WHEN U PULL IT UP YOU DONT KNOW WHAT TO GO ON BECAUSE THERE IS SOME MANY TO CHOOSE FROM SO IT DOESNT HELP ME AT ALL. ITS LIKE THAT ON BOTH WEBSITES THEY FAIL TO TELL U THAT THERE IS ALOT TO CHOOSE FROM. IF THEY WOULD GIVE YOU THE ONE TO GO TO START WITH U WOULDNT BEEN ON THE COMPUTER FOR HOURS AN HOURS AT A TIME.
drop the CAPS thats rude.
iforgot.apple.com there is a link for find my apple id click here
https://iforgot.apple.com/appleid?language=US-EN&returnURL=https://appleid.apple .com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext
Peace, Clyde -
Bought a new 4s and need to transfer photos from iCloud to new device. iCloud is giving me an old @me address. I do not have the email or pw for the iCloud account. How do I retrieve this information? Thanks.
If you need to change the iCloud ID on your new phone you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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Hi, How can I delete my icloud account on my iphone? I don't have that email address I was using before anymore and I already tried deleting the account but it is asking for the password and I don't remember it.
Hi ale.vica,
You need to go to Manage your Apple ID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, and sign in with your current Apple ID and password and do the following:
1. Edit your current Apple ID and change it back to the ID which is displaying for your iCloud account. You do not need to verify it - this is only a temporary change
2. Go into Settings>iCloud on your device and delete the iCloud account. Use your current password when your are prompted for a password
3. Once the old iCloud account is deleted, go back into Manage your Apple ID and change your ID back to the current one
4. Go back to Settings>iCloud and sign on with your current ID and password
That should take care of your issue!
Cheers,
GB -
My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account (a number of times..) and setting the account back up? and it still only picks up the old messages? Anyone else having tis problem? Any ideas how to fix it?
This just started happening for no reason...no changes to the phone or Ipad?my iphone and ipad will not send or receive emails or messages for the last few days. it is telling me that cannot connect to server
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I have bought an iMAC second hand but when updates to purchased (not by me) Apps I cannot download the updates as it is asking for the original owners password. How can I amend this or could I delete the Apps and download new ones in place under my email
If the machine was upgraded to Lion 10.7.x by the original owner then you bought an illegal license of Lion and also of any other applications that the seller said came pre-installed, this assumes the seller did not include original install media. In that case you need to contact the seller for the original install DVDs that came with the machine re-install up to Snow Leopard 10.6.8 and then purchase Mountain Lion ($20) and the applications you want or need. If the seller cannot come up with the original install discs then you can buy them from a nominal cost from AppleCare..
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