HT5312 So where does it say how to reset your security questions?

Hey all,
So, does anyone here know how I can reset my security questions? I do have a rescue email address just so you all know.

You are sure that it's a rescue email address and not an alternate email address ? They are different settings/addresses on your account. If it is a rescue email address then you should get the option to send reset info to it as described on that page i.e. under the 2 questions.
Otherwise you can see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

    Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase)  I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 So this doesn't answer how to reset your security questions

    I think I have my rescue email set up but where can you reset your security questions?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT6170 How to reset your Security questions if they say they sent it but you didn't the email. Plz help

    How to reset your Security questions if they say they sent it but you didn't the email. Plz help

    CCheck your spam folder.

  • HT5312 How to reset your security questions and answers?

    How to reset my security questions and answers? Pls help!

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How to reset your security questions

    I'm trying to download an app and it keeps asking for my two security questions. I can't remember the answers to any of them, the obvious answers are not the real answers (stupid me). I went on appleid.apple.com, logged in and went to the security section. It asked for the answers to those same questions, but there was no link or button below that said anything about resetting them. I've looked at past questions about this issue and there was a button below where you could reset the security questions, but I guess they took it away. I would really enjoy having this app, but I can't figure out my security questions' passwords.
    Thanks!

    Found this answer by Kappy should help
    Kappy Tampa, FL and Vancouver, BC
    Re: I forget the answer to my itunes security questions, How do I change them? 
    Jan 5, 2013 4:18 AM (in response to seankay94)
    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • How to reset your security questions if you forgot

    How do you reset your security answers/questions if you have forgotten them?

    Click here and search the article for '2 out of 3'. Follow the instructions.
    (74029)

  • HT201363 My mail for (how to reset your security questions) is not going through

    The mail for ( how to reset your Apple ID security questions) is not going through

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94341)

  • HT5312 ?how to reset your security question? if you've forgotten your rescue email address password

    t 222222222

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5622 how to reset your security questions. when you don,t   remember   your the answers  to the questions

    i cant remember the answers to the security questions how do i  reset the answer

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 how to reset your security questions

    hi, so i forgot the answers to my security questions and i was wondering if there is a way to reset it

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100219)

  • HT1725 how to reset your security questions

    please help me

    OK!!!
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 The option to send an email to reset your security questions and answers is not available and i have a rescue email already. What to do?

    The option to send an email to reset your security questions and answers is not available and i have a rescue email already. I forgot my security questions. What to do?:/

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • Does any one know how to reset my security questions? i am logged into my account on my new computer but in order to buy a game i need to answer the 2 questions that i forgot.

    Does anyone know how to reset my security questions?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (113345)

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