HT5312 Spoke with Apple "support" today about the Security Questions that R blocking us from using i-Tunes. The guy told us to just keep  GUESSING his answers.  How can U guess answers to Questions that U NEVER answered. Now he's locked out for 8 hrs. :(

We spoke to Customer "support" today, as we can't use i-Tunes for a new i-Pod gift for Christmas.  The reason this iPod was bought is because he can no longer upload i-Tunes to his old one because it's a Ver. 3 and it demands you upgrade it (which we tried numerous times before getting into one  of these chat rooms and discovering that the iPod 3 is not compatible with the upgrade!! Really makes them all a waste of MONEY.  Not happy.
Anyway, the "ADVICE" from the Apple "support" guy was to just keep guessing the answers to the questions.  WHAT!  He never answered them before, they weren't necessary before, so how can he guess the answers, to questions that were non-existent when he originally created his ID??
Does anyone have any advice regarding this, as I think he has already attached his credit (also a gift) to his ORIGINAL ID, so even if he creates a NEW Apple ID, he will lose that Credit.   So furstrated right now!

I assume that you don't have a rescue email address on your account ? How did you contact support ? You should be able to contact them in your country via this link and they should be able to reset the questions : http://support.apple.com/kb/HT5699

Similar Messages

  • So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase it...

    So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
    Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
    Can anyone suggest a solution to this vexing problem?
    Thanks in advance.

    Jeremy.Laurin,
    have you tried agb76’s approach here?

  • I'm trying to set up an iPad for work and the apple id I was trying to use came back expired. I set a new password and then it said it was invalid. Now I'm locked out for too many tries answering security questions that I don't remember setting up. Help!

    I seem to be stuck in apple ID ****. First the password was expired only two minutes after I finished setting up the account and then the new password was invalid.  I don't know what to try next but this is making me crazy.  And I'm locked out for eight hours for too many attempts at answering questions that I never set up in the first place. I don't know what gives but something is way off. I need to set up this iPad for work but I can't get past the login.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased. Some glitch occured and you have to restore/erse the iPod. Y will have to restore from an existing backup if y ohave one.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Apple support to reset my security questions?

    i forgot the answer for my security questions..is there a way where i can email the apple support to reset my security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form. The last option is for email support, but you'll probably be told to phone.
    (104923)

  • I mistyped my security answers and now i'm locked out for 8 hours on my pas? Really

    A little frustrated with such a "genius" company. Mistyped my apple security answers o my new ipad and now i'm locked out for 8 hours! Solutions, even the custoer help couldn't help!

    I don't know if Apple is a "genius" company, but it's standard practice in for internet firms like Apple and AT&T to lock down the password on accounts that show repeated attempts at accessing accounts. So far as the computer is concerned, you could be a user - or a hacker.
    We've all forgotten our share of passwords. You can always request a new password from Apple. Or you can invest in a password management utility like 1Password that automatically remembers your passwords.

  • My daughter cannot remember her passcode for her iPhone 5. She needs a phone number that is stored in the phone and cannot remember her passcode. we have tried many groups of numbers and now we are locked out for an hour each time we put in the wrong pass

    My daughter is out of the country until May. She did not take her iPhone 5 with her. Now she needs a phone number that is stored
    in the memory and cannot remember her passcode. I have tried all of the possibities that she e-mailed , but none of them work
    and now I am locked out for an hour each time I enter an invalid passcode. Help? How can I get around this to access the phone?

    Follow the instructions at http://support.apple.com/kb/HT1212

  • Crap forgot one security questions now I am locked out for 8 hours!?!?!?

    Any one else click on send me the the link to reset the password and you dont receive anything? I have done it at least 10 times and still no email sent from APPLE....  I even have a back up email and nothing on either account. Help please...

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105358)

  • Spoke with APPLE SUPPORT about iWeb1.1

    I contacted Apple support about the problem with iweb 1.1. Basically, I informed them of the discussion board and specifically to all the posts with the error messages. Seems like this was news to them. However, the support staffer was going to get it to the iweb engineers or at least make sure that they were aware of the problem(s).
    Like many of you I have had trouble with the publication of my site. Let's hope Apple is now fully aware and will let us know soon what is going on.
    All we can do now is keep informing Apple of the situation and wait.
    imac g5   Mac OS X (10.4.6)  

    I contacted them by the iWeb support form on their site 2 days ago and just got this back:
    Apple is investigating an issue that can cause some to receive one of the the following alerts when using iWeb 1.1 to publish to their .Mac website:
    - Unable to read your iDisk quota
    - An error occurred while publishing file "[filename]".
    - .Mac account credentials validation failed for account "[member name]"
    We apologize for any inconvenience, and appreciate your patience as we investigate. We will email you again once we have more information regarding this.

  • My iphone 5 ear phones are very quiet. They're not working in one ear. I took them back to the apple shop in Cardiff today and the guy told me cos I bought them from apple on line, I had to send them back to Apple online. where do i send them to?

    Where can I send my ear phones to have them swapped. The left isnt working at all. Where do i send them?

    That is rubbish
    All apple products in UK carry a 12 month warranty
    Apple Store genius bar will handle all warranty and or service issues regardless where you purchased from
    as long as they were purchased in UK from a legitimate source and are UK stock
    Apple.com/uk is Apple owned ................................
    the iPhone 5 has 12 month warranty and the ear pods are covered by the same warranty
    I can hardly believe wht you have posted Goi back and if you get the same response speak to the duty manager
    I am frankly staggered

  • I got an error about "The Royal Wedding eBook" everytime i download an app. How can i do?

    i once try to download The Royal Wedding eBook but i got an error message telling that it's unavailable from the store.
    And i still got this error message everytime i download an app. It's really annoy.
    How can i do?
    Thanks

    Hi Krishna,
    I am not clear what you are trying to achieve?
    But fore example if you wanted to allocate this year's budget based on last year's you could do below:
    *XDIM_MEMBERSET IntCo = Non_IntCo
    *XDIM_MEMBERSET Category = Budget
    *XDIM_MEMBERSET Client_Group = 1010
    *XDIM_MEMBERSET RptCurrency = LC
    *XDIM_MEMBERSET DataSrc = INPUT
    *RUNALLOCATION
    *FACTOR=USING/TOTAL
    *DIM Project           WHAT=SCTSQ1="Y";      WHERE=<<<;          USING=<<<;     TOTAL=<<<
    *DIM Entity           WHAT=PC10105101;      WHERE=PC10102106;     USING=<<<;     TOTAL=<<<           
    *DIM Account           WHAT=880014;           WHERE=58124;          USING=<<<;     TOTAL=<<<      
    *DIM Time           WHAT=BAS(2011.TOTAL);      WHERE=BAS(2011.TOTAL);     USING=BAS(2010.TOTAL);     TOTAL=<<<
    *ENDALLOCATION
    *COMMIT

  • I have an iMac with OS Lion. The Smartart feature for Office for Mac will not work when I am logged on to my personal user account. It works with other user accounts on the same computer, and it works after "safe start". How can I fix the problem?

    The Smartart feature of Office for Mac will not work in my user account. It works for all other user accounts on the same computer, and it works after a "safe start". How can I fix the problem?

    You may also want to search/ask in the forums run by the people who make the product which is causing you problems:
    http://answers.microsoft.com/en-us/mac/forum/macoffice2011

  • HT1212 i am trying to unlock my ipod. i have done all the steps, disconnected and held the home button but it just keeps saying try again. how else can i unlock my ipod?

    i am trying to unlock my ipod, i have done all the steps, disconnected and held the home button but it keeps saying try again. how do i get it to unlock

    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iPod will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up    
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:

  • HT1414 my iphone is stuck on the apple logo...the computer is not recognizing it when plugged in.  how can I restore

    My iphone 4 is stuck on the apple logo.  Even when plugged into the computer, it will not prompt for itunes.  What can I do to restore or get the operating system working again?

    Try DFU Mode Restore. Here are the steps:
    Open iTunes on computer. Connect iPhone to computer with USB Cable. Hold both Home and Power buttons for exactly 10 seconds, release Power button, keep holding Home button. When iTunes recognizes iPhone in Recovery Mode, if iPhone screen is blank, black this is DFU Mode. Usually takes up to 20 more seconds of holding Home button. Restore the iPhone firmware. DFU Mode can be a bit tricky even for experienced users, so keep trying to get DFU Mode. Again it is Recovery Mode with the blank, black screen. If you have the iTunes screen this is not DFU Mode, keep trying.

  • HT201272 An album that I previously purchased on itunes did not download properly and some of the songs cut off in just a few seconds.  How can I fix or re-download this purchase?

    How do you re-download an itunes album previously purchased that didn't download fully the first time?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

    My Apple ID asks for answers to security questions which I never input. I have searched how to reset my security questions and have found that the option below where your answers are to be input to reset questions does not exist on my iPhone 5c

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (114119)

Maybe you are looking for

  • Instead of float wat can be used????

    Hi     I am using float data type in my database table. so whatever input i give its taking the value in the format of   <b>" 1 digit.16digitsE 2 digits."</b>. but i wanted the number in <b>"  digits.3 digits"</b> how can i make it. Please help me .

  • Macbook pro (10.4.11) and facetime

    I am interested in upgrading my macbook pro  os x10.4.11 to get facetime but I am not sure how to do it. Any ideas?

  • How do I answer security questions I've never been asked?

    How do I answer security questions I've never been asked? My one laptop will allow me to log in and view my account information - but not purchase without answering 'security' questions, which I can't answer correctly because I've never answered them

  • YCwayaway6324'

    Everytime I try and burn a music disk the computer says "The attempt to burn a disc failed. The device failed to calibrate the laser power level for this media" What does this mean and how can i fix it??

  • How can i return to getting sound after pressing panic button?

    I pressed the panic button after setting up my layout, and I had everything set up the way I wanted it (volume included). The volume then disappeared and no sound appears after I pressed the panic button. I've tried remapping everything but I had no