HT5312 the email that my resetting security answers are sending too isn't the same as the one verified.

The email that my security answers are sending to isn't the same as the email I have verified. What do I do. it won't let me change it etiher.

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset follow the instructions on the HT5312 page you posted from for how to change it

Similar Messages

  • My reset security answers are been sent to an email i don't know.

    I need my answers to by music from the store on my new iPad.
    And yes I forgot them. But the problem is, that they are send to an emailadress I do not know. Very weird.
    So now its impossible to by things.

    If you can't solve problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I have an IMAP mailbox that seems to only show mail 7 days old on my iMac running Snow Leopard.However, all old emails that I have not deleted are showing up on my macbook pro running the next OS (Lion?).  How do I get all my old emails back on my iMac?

    I have an IMAP mailbox that seems to only show mail 7 days on my iMac running Snow Leopard.  However, on my MacBook Pro I can see all old mail that I have not deleted.  It is running the next operating system (Lion?).  Does anyone know how I can get all my old mail back on my iMac.  It is my primary computer and I need some of those old messages.  I have tried to rebuild the mailbox but it has not done anything.

    I have tried to rebuild the mailbox to no avail.  The mailbox behavior says:  Drafts (not checked) store draft messages on the server, Notes (checked) show not in Inbox, Sent (checked) Store sent messages on the server Delete sent messages when (option never selected), Junt (not checked) store junk messages on the server Delete junk messages when (option never selected), Trash (checked) moves deleted messages to the Trash mailbox and (checked)  store deleted messages on the server Permanently erase deleted messages when (one month old option selected).
    I have not set up any rules that I know of other than a signature, in the very least I have not changed any.

  • I have windows 7, 3 or 4 times a week when I open firefox all of the preferences that I had previously set are no longer there everything is set to the default

    i have windows 7, why are the preferences that i had previously set in firefox changed back to default about 3-4 times a week?

    If you use cleanup software like CCleaner then check the settings for the Firefox application.
    Which security software (firewall, anti-virus) do you have?
    If you have problems with preferences, see:
    *http://kb.mozillazine.org/Preferences_not_saved

  • I want to change my security questions but the email address is worng where they are sending the link to do so.

    what do I do?

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104289)

  • HT201272 The songs that I want to get are not appearing, please help! What is the problem?

    Someone help VERY FAST!

    Probelm solved -_- But if anyone could explain why it happened that would help

  • HT5312 I don't understand how to reset security answers._.

    how do I reset security answers.! I'm so lost.____.

    Call the number for your location from http://support.apple.com/kb/HE57 and ask to speak with Account Security...they can make the changes for you.

  • My security answers are not accepted when downloading movies. Why

    My security answers are not accepted when downloading movies.TRIED restting the security question that did not work.  Called apple support --- no help.
    I'm at a lost PLEASE HELP

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
    on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

    It says my security answers are wrong, so I guess I need to reset them, it says to click the rescue email button that shows up under the questions, there is no button that shows up.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96912)

  • When purchasing an app on the app store you need to type in your security question answers. i forgot mine. i hit the button that says to email me to reset my answers. im not receiving the emails. any ideas what i can do? please help me.

    when purchasing an app on the app store you need to answer your security question answers. i do not remember mine. i hit the button that says for them to email me to reset my answers. everytime i do that i never get the email. can somebody help me! please

    Probably because the address you provided as a rescue email when setting up your account is not longer valid. Contact Support and ask for account security.

  • I can not remember the answer to my security questions  and the email that is on the to send to is not mine

    I can not remember the answer to my security questions  and the email that is on the to send to is not mine

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.

    How do I change the email that resets my security questions. I accidentally entered wrong email and my rest info is being sent to someone else.

    You should probably contact Apple support.

  • HT4436 Can not buy apps on iPad. Keeps saying my security answers are wrong.  I went to the reserve email account to retrieve and reset questions and still will not let me make a purchase

    I can not buy apps on my iPad.  Says my security answers are wrong. When clicked on I forgot it sent email to my reserve email account. Which went in and changed my questions.  When back to make purchase on iPad still can not buy songs or apps!

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE131
    Call them up, and let them know you would like to be transferred to the Account Security Team.
    HT5312: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312

  • Hello. I can not remember my security question answers, and I no longer have the email that they are trying to resend them to. Any idea how I can recover the answers?

    PLEASE HELP.
    I can not remember the answers to the security questions and I no longer have the email that Apple is trying to send the answers to. Is there a way to recover the answers or have the email sent to a different address?
    Thanks

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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