HT5312 the link on my rescue email comes out as blocked, what do i do then?

the link on my rescue email is blocked , how do i reset my security questions and email then if i cant get acces?

Welcome to the Apple Community.
If you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Similar Messages

  • HT201363 Can u share my the link to send rescued email address for forgotten security questions.

    Can u share me the link to send rescued email address for my forgotten security questions.

    Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions' and click 'Continue'.

  • HT201303 I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can buy in app even I have credit in my account ?????

    I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can't buy any app even I have credit in my account ?????

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • So i forgot my security questions. I sent the reset link to my rescue email and i don't know where to go from there. Cause theres no link to change them.

    So i forgot my security questions. I sent the reset link to my rescue email and i don't know where to go from there. Cause theres no link to change them.

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106387)

  • I'm trying to reset my security answers but it sends the link to a different email that isn't mine.

    I'm trying to reset my security answers but it sends the link to a different email that isn't mine.

    Hi Hwkzwn,
    If you are having issues resetting your Apple ID security questions, you may find the following article helpful:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • HT5312 Need to change my rescue email

    Need to change my rescue email. I no longer worked for that company and can't access the security questions I forgot

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset first.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.

  • HT5312 how to change your rescue email

    how do you you add a rescue email if you didnt add one when you created the accout? because when i go to purchase anything off the itunes store it ask me to answer sercurity questions but i dont remember my answers for them because i made this account a long time ago. iIt also doent give me the option to send the answers to my rescue email because i dont think i ever put a rescue email when i created the account.

    If you aren't getting the reset link then you don't have one, and you won't be able to add one until you can answer your questions - as it says on the page that you posted from :
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • I need to change my security questions. But it's sending the link to an old email. Suggestions?

    I need to change my security questions. But it's sending the link to an old email. Suggestions?

    You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 Can I set a rescue email to an account that I already have? If so, how do I do it's.

    when I made my account I didn't have a second email so I was wondering if there is a way I could add one now.

    If you know the answers to your security questions then follow the steps half-way down the page that you posted from :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    If you can't remember your answers to your questions then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 I have forgot my rescue email adress how to reset my rescue email adress

    How to reset rescue email adress

    If you know the answers to your security questions then follow the instructions on the page that you posted from :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    If you can't remember your answers and can't remember your rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can then use the above steps for potential future use.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Is alternate email address the same as a rescue email?

    I was just wondering if an alternate address is the same as a rescue email because I need to reset my security questions.

    Rescue Email Address
    Give us a rescue email address where we can send you a link to confirm your identity and let you reset your information should any security issues arise. This address is only for communicating information about your security details. We won’t send any other types of messages to this address.
    Your Rescue Email cannot be the same as your alternate Apple ID.
    This is confusing because I have reset information using my alternate Apple ID without a rescue email address.
    Message was edited by: nbar

  • I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    I pre-ordered an album and it says it was purchased in my itunes but it hasn't downloaded yet and I never got an email giving me a link to download it. Is there a way to get the link resent in an email?

    Hello KailaRy
    Check in your iTunes folder on your computer to find the files. If they are there, then drag on top of iTunes to import them in. If they are not there, then report the issue to the iTunes Store.
    Where are my iTunes files located?
    http://support.apple.com/kb/ht1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Regards,
    -Norm G.

  • HT5312 How to change my rescue email on iTunes on your iPhone

    How to change my rescue email on my iPhone

    If you know the answers to your securoty questions then follow the instructions half-way down the page that you posted from :
    Navigate to appleid.apple.com using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
    Once you've finished editing your rescue email address, click the Save button directly below the email field.
    If you can't remember your answers to your questions and you don't have access to your current rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset before you can then update your rescue email address for potential future use.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 I cannot verify my rescue email?

    I forgot the answers to my security questions so I sent the request to my rescue email and when I am asked to verify my rescue email, the page says "Page Unavailable" what should I do?

    Hello there, ccfromct.
    The following Knowledge Base article offers up some practical steps for resolving forgotten security questions and the like:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Particularly:
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I forgot the password to my rescue email address, how can i reset my security questions?

    i forgot the password to my rescue email address, how can i reset my security questions?

    You won't be able to change your rescue email address until you can answer your questions, if you can't get the password for that email account reset then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

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