HT5312 the request for resetting security question is sent to an email which is unknown and not belonged to me

I had an apple ID opened by an apple store a year ago. Since then I hadnt purchased any app from app store. Today i was doing it for the first time which I came across two security questions which i hadnt seen so far. I requested a reset but the email the instructions are sent to is one i dont know and doesnt belong to me. I even asked the store about it and they said they either didnt know the email address. Considering that I have my ID and my password, i wish to ask you to kindly unlock my account. I would provide any additional info that might be needed.
Sincerely Yours
AMJ

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Similar Messages

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