HT5312 The rescue email address is not my email address so I cannot reset my questions

I am trying to purchase an app in the app store but it is asking for answers to my security questions.
I dont remember them and never had to use them before.
When I go in to reset them, it send a reset to an unknown email address.
THis rescue email address is not mine.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

Similar Messages

  • I use iPhone, iPad and MacPro, all works fine but the newly purchased iMac does not receive emails on time - always later than other devices. Why and how to fix?

    I use iPhone, iPad and MacPro, all works fine but the newly purchased iMac does not receive emails on time - always later than other devices. Why and how to fix?

    Go to Mail Preferences
    Click on the General tab
    Set  "Check for New Messages:"  to  "Every Minute"
    Hope this helps

  • HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

    what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT5622 I forgot my Apple ID password, as well as the security questions answers. Also, I currently can't use any of the rescue e-mails. Is there any other way I can reset my security answers or maybe reset the rescue e-mail?

    I forgot my Apple ID password, as well as the security questions answers. Also, I currently can't use any of the rescue e-mails. Is there any other way I can reset my security answers or maybe reset the rescue e-mail? I called the Apple customer service and it was helpful, except I recieved an e-mail that expired 3 hours later, I can't call them again because I am overseas and it's really expensive to keep on calling international numbers! . Can anyone PLEASE help me?
    I can't use any of my apple products properly such as my iphones because of iCloud and I can't purchase items on Apple TV!
    Thank you.

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.

  • I'm trying to buy a song off of iTunes but when it says that it's gonna send my questions to a email it's not my email ..

    I'm trying to buy a song off of iTunes but when it says that it's gonna send my questions to a email it's not my email ..

    We.are.stardust please begin the installation process from the Creative Cloud Desktop application or use a different web browser.  You can find additional details on how to install Flash and Illustrator CC 2014 at Creative Cloud Help | Install, update, or uninstall apps.

  • The following message appears when I try to turn on the iPad..."Not enough storage..this iPad cannot be backed up because there is not enough iCloud storage available. You can manage your storage in settings." When I tap Close or Settings nothing happens

    The following message appears when I try to turn on the iPad..."Not enough storage..this iPad cannot be backed up because there is not enough iCloud storage available. You can manage your storage in settings." When I tap Close or Settings nothing happens

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • How do I delete old email addresses from the pop up list that comes up when I put a letter into the "To" box. These addresses are not in my address book.

    How do I delete old email addresses from the pop-up list that comes up when I put a letter into the "To" box? They are not in my Address Book.  Wrong addresses get in the way and I sometimes select the wrong one.

    Edit the list the comes up when you go to the Window menu and select "Previous Recipients".
    charlie

  • HT5312 the "rescue email" option is gone now

    the "rescue email" option is gone now

    Steel_the_Apple_guy wrote:
    the "rescue email" option is gone
    See Here.  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • How to filter mail to delete email where incoming email address is not a valid address from my address book

    how to create a mail filter which checks the incoming email address with valid address from my address book?

    "Sender is not in my Contacts" is just an example ...
    There are many different options built in to the Rules pane.
    For example,
    If the built in options do not meet your needs, you can create a script. For another "for example" see this discussion for a way to return unwanted mail to the sender:
    http://www.jarnot.com/archives/2011/08/restore-bounce-message-functionality-to-o s-x-lion-mail-app.php

  • When trying to send an email I can not access "insert addresses" link, what is wrong?

    I am using Windows XP and when trying to send an email using Yahoo email I can not insert address from that link. It will not open. I can not find a way to solve this. Help. Thanks

    See this:
    [http://support.mozilla.com/en-US/kb/Changing+the+e-mail+program+used+by+Firefox]

  • My husband and I have the same Apple ID number so that we can both have access to an app we use.  I don't like the fact that our calendar, notes and email is also shared.  Is there a way to separate the things we want separate yet keep access to the cloud

    My husband and I share the same Apple ID number because we both need access to an app that has a subscription and would be expensive for us to do separately.  We don't like that this shared ID number means we also share our calendar, note pages, email, etc....Is there a way to separate the things we don't want to share?

    That would be my suggestion.  Just keep using the common one for purchases in the stores.  Then each get another AppleID using a free gmail, AOL, hotmail, MS Live or whatever email account.
    Delete your current iCloud account and login with the new AppleID, and logout of Messaging and then backin with the new AppleID.  Now you have a shared iTunes/App store account, but completely separate, independent iCloud and iMessage accounts.
    You can still share calendars if you wish to, even across separate accounts - http://support.apple.com/kb/ph2690

  • My yahoo email account is not accepting emails with picture attachments. The Internet provider says it is yahoo. Yahoo had nothing to offer.  Do I have to adjust settings on the iPad?

    My yahoo account is not accepting emails with picture attachments. Other wifi features are working. Other iPad and iPhone devises using this wireless router are accepting photo attachments. How do I have to configure my ipad2 to accept photo attachments on it?

    This did not help, thanks for the suggestion but my settings match this description on both devices and no result.

  • 'Other Address List' not showing in Address Book

    I'm trying to create an customized address list that will appear in the address book. I've placed the contacts into a contacts folder, and placed this contacts folder into a .pst file. This way, I can distribute this .pst file for others to use the same
    address list.
    I'm aware that I have to tick 'Show this folder as an e-mail Address Book', under the properties of the contact folder.
    This address book does show up under 'Other Address List' -> name of the address book, when we look at the address book drop down list. This is when I only have 1 email account under the same Outlook profile.
    When I have more than 1 email account under the same Outlook profile, this address list shows itself under the 2nd email account, and not 'Other Address List'.
    Is this by design or could it be a bug? Is there a way to fix this / any workarounds? Thank you!
    FYI I am waiting for verification of my account as I can't post pictures or links. I've already completed verification by clicking the link. Maybe there's a delay somewhere.
    Update : images uploaded.

    Hi,
    I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
    I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
    http://office.microsoft.com/en-US/suggestions.aspx
    Best Regards, 
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • One of my email accounts will not send email, and is not linked to data file.

    I have three email accounts set up with my Outlook 2010. All are POP3. All three accounts have been working fine, until the last day or so. One of my accounts will no longer allow me to send messages. When I go to my account settings, the two accounts that
    are working show the following:
    Selected account delivers new messages to the following locations:
    Email Address\Inbox
    in data file C:\...
    The one that doesn't work shows the following:
    Selected account delivers new messages to the following locations:
    My Name\Inbox
    The .ost data file for this email address is still in the same place, right next to the other two data files for the working accounts. For some reason, Outlook no longer has it linked to my account. How can I go about fixing this issue?
    Thanks.

    Hi Gwidion,
    Outlook 2010 and 2013 create PST per POP3 account. In simple, single PST file for single POP3 account. So, don’t be panic. Just change the location of the
    PST data file by following the given path in Outlook 2010:
    File >> Account Settings >>  Emails
    In the “Email” tab, choose the particular account which is not able to send emails and make a double click on it or click on
    “Change Folder” option. Finally, set the location of Email address.
    Hopefully it will help, otherwise simply recreate a new Outlook profile.
    For more:
    http://support.microsoft.com/kb/829918/en-us
    Thanks
    Clark Kent

  • Reasons IMAP email account might not show emails?

    I'm working with an IMAP email account (provided by Network Solutions) and while Mail seems to be accepting all of the account information (username, login, etc.), nothing is showing up in the inbox.  Outbound works fine, but inbound is empty.  When I check the webmail interface, there is mail in the inbox... it is just not showing up in Apple Mail.
    Any ideas?

    I've been having these same symptoms for some time now:
    - Standard IMAP account
    - iPhone Mail / iPad Mail / OSX Sparrow / iPhone Sparrow / Thunderbird / Web interface all see messages in the inbox
    - Apple Mail app does not see any messages
    I found a solution that works for me.  Look through all the folders in your IMAP account.  You should have only one INBOX folder, the main one.  If you have any others called "Inbox", move the mail out of them and delete the folders.  Beware that you are deleting the phantom Inbox folders and not the real one.  This solved the issue for me.  For instance I had a folder called "Inbox.Trash" that was separate to the main INBOX folder.
    I had to use OSX Sparrow to do this maintenance, I couldn't find any other tool that would give me such control over the folder structure.  Preferences -> Organise -> Folders
    Hope this helps.
    Alex.

Maybe you are looking for