HT5312 the "rescue email" option is gone now

the "rescue email" option is gone now

Steel_the_Apple_guy wrote:
the "rescue email" option is gone
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

Similar Messages

HT5312 The rescue email address is not correct. How do I change it?

I need to change my rescue email. How do I do it?

If you know the answers to your security questions then follow the steps half-way down the HT5312 page that you posted from :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
If you can't remember your answers and don't have access to your existing rescue email account then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Why doesn't the 'rescue email' option show up when I try to change my security questions?

I have tried and failed over and over to change the answers to my security questions. Short of calling Support, because I hear they're always pretty busy, how am I supposed to change them? Obviously I can't use my alternate email because iTunes did not offer me that option when I first tried to change them.

Do you have a rescue email address (which is not the same thing as an alternate email address) on your account ? If you do then try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 The rescue email address is not my email address so I cannot reset my questions

I am trying to purchase an app in the app store but it is asking for answers to my security questions.
I dont remember them and never had to use them before.
When I go in to reset them, it send a reset to an unknown email address.
THis rescue email address is not mine.

Welcome to the Apple Community.
Contact Apple through iTunes Store Support

HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
<Email Edited by Host>

As these are public forums, you're not talking to iTunes Support, I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 The send rescue email option is not being provided to me.

I do not remeber my answer to my security questions. I created this account almost three years ago. The send rescue email option is not being provided for some reason. I just purchased an itunes card and wish to purchase some music and an app for my ipod. If some one can help me out that would greatly be appreciated.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85787)

HT5312 How do I send the rescue email if the link doesnt show up???

I have been trying to answer my secret questions for an hour now and I cant remember the answers and I cant find the link to send the rescue email, plz help.

The link will only show if you have a rescue email address on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I am trying to buy something on itunes on new iphone 5 and can't answer the security questions. Answers I thought I knew don't work. No rescue email option, and no other option I can see. Help!

Trying to download app on new iphone 5. I cannot remember answers to security questions. There is no rescue email option or any other option that I can find. Any suggestions? Help!

I just went through a similar situation. Here is what I did.
Note: Before starting your account MUST NOT be locked. If you have locked the account out, you must wait 8 hours for it to reset before proceeding.
Call 800 My iPhone. You can bypass the VRU by pressing 0 which takes you straight through to a support person. This person will not be able to help you directly but can put you through to account security support. Explain your situation and ask to be put through to the account security department.
Before account security can reset your security questions, they will need to verify your identity. They can do this by using any combination of 2 of the following methods
1) By correctly entering the answer to only 1 of your security questions.
2) By verifying a credit card associated with your apple id
3) By sending a verification code to your phone which you will then read back to them.
If you do not have a credit card associated with your Apple ID, add one prior to calling them. Go to Settings ... iTunes & App Stores ... then click on your Apple ID (top of screen)
Now, select View Apple Id from the popup menu, enter your password if prompted, click on Payment Information. You will now be able to add your credit card info. You can remove it later on by selecting 'None' on the same screen.
After the account security person verifies your identity, s/he will reset your security questions. You will then be able to go to http://appleid.apple.com sign in and enter new answers to the security questions which, of course, you will write down and save.
While you are in there, be sure to enter a 'Rescue Email Address' in the event you forget or loseyour answers, the system be able to mail them to you and you can avoid a redux of this whole exercise.
This worked for me, hope it does for you. Good Luck!

HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

HT201210 I downloaded iOS 7.0 on my 4s and it makes you set your phone up. I am doing that now, but am stuck at the "Rescue Email" I put in an email and hit Next and it does nothing! HELP

I downloaded iOS 7.0 and it makes you set your phone up. I am doing that now, but am stuck at the "Rescue Email" I put in an email and hit Next and it does nothing! HELP

I turned my phone off and turned it back on, I went through the whole process again of setting my phone up and it worked

I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

I've forgotten the answers to my security questions, and for some reasons My rescue email is not active now, I can only access to my primary email, I have just redeemed a $25 gift card this morning, I was unable to use the money now. what should I do?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676)

HT5312 how to send the rescue email

i cant figure out how to send the rescue email.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address - if it doesn't show then you don't have a rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT5312 Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's ols email address

Need to change the rescue email on my account. Cant remember my security questions & the recue email is my wife's old email address. How do I change my rescue email?

You won't be able to change it until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to update your rescue email address for potential future use

HT5312 What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author's attempts to immortalize his wife or the love of his life. Access to my apple id email . I think someone changed them

What if i forgot the rescue email address ? And the security questions ... I only have This sonnet seems to be about the author’s attempts to immortalize his wife or the love of his life. Access to my apple id email . I think someone changed them .

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The security questions and rescue email address is there for account security. If you don't have a rescue email address then contact iTunes Support using the link on the HT5312 page that you posted from.
When they've been reset you can then either a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 the "rescue email" option is gone now

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