HT5312 there are no link to reset security question in my E mail

i ask apple team several time how to reset security question. i know step to reset but there are no link to my e-mail. Why??  no assist

The Three Best Alternatives for Security Questions and Rescue Mail
     If you do not have success with one, then try another:
        1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        2.  Call Apple Support in your country: Customer Service: Contact Apple support.
        3.  Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

  • HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

    I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
    Just wait for Apple/iTunes to reply

  • HT5312 There is no option for - forget security questions.

    There is no option for - forget security questions.
    I had tried many times then I found this message "Exceeded Maximum Attempts". Please, Help

    Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
    Setting up a rescue email address requires correctly answering two of the questions.
    (94109)

  • HT5312 I forgot the answers to my security questions and the e-mail where apple is sending the answers is no longer accessible, how can I get the answers to be sent to one of my current mails? Thank you

    I forgot the answers to my security questions and the e-mail where the replies are being answered is no longer valid or active, how can I get the answers to be sent to my current active e-mail? Thank you

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80384)

  • HT5312 The link to reset security questions does not exist anywhere I have found...any know where I can get it?

    Does anyone know how I can reset apple id security questions? In support they show a link but that does not existing anywhere that I can find. I just got a new phone and cannot buy anything without answering the questions but I cannot seem to get the answers right.

    If you don't have the link then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5312 not getting the option to reset security questions when we sign into security questions

    we are not getting the option to resent security quesions when we are attempting to answer the questions.  We have a back up email saved but why are we not getting this option on the security question page?

    The reset link will only show if you have a rescue email address, which is not the same thing as an alternate/secondary email address. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • I can't find a link for resetting security questions

    I Can't find a link for resetting the security questions      

    You would need to contact Apple Support to have your Security Questions reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • HT5312 we are trying to resset our security questions because we cannot remember and we do not have a backup email

    we are trying to resset security questions because we cannot remember

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 I didn't receive the reset security questions and answers email on the alternative email!! please help

    Dear Apple Support Team
    I've purchased a new iPhone 5s and put my Apple ID on it for apps purchasing. But it required me to enter the answers for the security questions, however, I totally forgot the answers and tried many times with wrong answers. I tried to reset the security answers by sending to my alternative email but didn't receive any, even not showing in my Junk mails. Please send me the reset security answers email as i have $ 78 that can't be used. Nevertheless, I'm ready to answer and queries to guarantee that I'm the owner of the Apple account.  
    Your cooperation will be highly appreciated,
    Essa Alkuwari
    <Email Edited by Host>

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info).
    If you aren't receiving the reset email to your rescue email address (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 trying to get email to reset security questions...

    When I clicked for info on resetting my security questions,the system sent me to a page full of instructions about something else .
    iTunes system let me put my iTunes card into my account, but won't let me download til I answer security questions... one of which I can't answer.  IF, repeat IF, I input an answer to this question it was just a guess. 
    So what do I do to get an email so that I can reset the security question so I can finally download?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    (105141)

  • Reset security questions without rescue e-mail.

    1) I bought electronic redeem code for 100$
    2) I registered appleID with correct personal data.
    3) I activated my redeem code.
    4) I got 100$ on my account
    5) I tried made one purchase to see if it works fine. It worked just fine.
    About one month past. I tried to make another purchase and it asks me security questions. I dont remember my dread job or my highschool friends name.
    I didnt provide rescue email.
    The only I have is appleID and password. I tried to remember the answers, but it seem that I mistuped some letters. Now the account is blocked for 8 hours.
    So how do I get my appleID back? Why cant I Just use it? What for these stupid questions? Why theres no option to disable them? Why cant I just use the stuff I paid for?

    They are there for security e.g. if someone gets your iTunes account password then they won't be able to buy items on their computer/device without being able to answer your questions. You can't disable account security.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I have forgotten my security questions for my apple ID there was no link to reset questions nor was their a section for the two-step Verification. What do I do?

    i have forgotten my apple ID security questions the is no link to send to my rescue email nor is the a section for the two-step verification method.  What do I do??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Stolen apple id. cant reset security questions!

    hi! I just found out that my apple id has been stolen. I managed to reset the password and recovered it, but now I want to change the security questions that this so called "thief" entered in the settings. I cannot send an email for the answers, because this guy used a different email address as a backup. thats way theres no way I will be receiving those answers. and Im afraid I might loose my apple id to this guy again.
    how can I reset my security questions without sending an email to an unknown email address??

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT5312 Please i want to change my security question but i forget the old answer

    I was forget my security question and when i want to change the rescue email i could't enter

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

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