HT5312 there is no option to reset apple security questions

there is no option to reset apple security questions

The option to send reset info will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting then option then that implies that you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down the page that you posted fromto add a rescue email address for potential future use.

Similar Messages

  • I have forgotten my apple security questions, when I go to My Apple ID and click on password and security, there is no option to reset my security questions even though I have a rescue email adress, how do i reset my security question ?

    I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89174)

  • HT5312 Can't remember answers to my security questions and I don't get the option to reset my security questions

    Can't remember answers to my security questions and I don't get the option to reset my security questions.. What do I do ?

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • HT201303 Please help me. I have forgotten my security answers on two questions. It is not easy to restore it. Apple support did not send me on my e-mail  the answers or did not make opportunity to have as an option to reset my security questions on line.

    Please help me. I have forgotten my security answers on two questions. It is not easy to restore it. Apple support did not send me on my e-mail  the answers or did not make opportunity to have as an option to reset my security questions on line.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97776)

  • HT5312 option to reset my security question is not available for me.

    The option to reset my security questions in not available for me, please fix, thank you.

    You need to contact Apple, either through the link in that article or by phoning them.
    (79401)

  • How to reset apple security questions after apple takes your call

    how to reset apple security questions after apple takes your call can anyone tell me what to do

    Hi tyler30389,
    You can reset the security questions for your Apple ID by going to My Apple ID and navigate to the Password and Security section to change them. You will have to know the answer and if you do not know them there should be a reset security questions email link. If you do not see one then you will have to contact Apple Support to further assist you. For more information take a look at the article below.
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/en-us/HT201485
    Regards,
    -Norm G.  

  • HT5312 hello there i am trying to reset my security questions but i cant find the option to do that would you please help me?

    hi am trying to reset my security questions and i fallowed all the stpes but there is no option to rest the securty questions...what can i do? please help
    thanks

    The Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 I dont get an option to reset my security questions and I cant remember the correct answers.  How can I have security questions reset?

    This is actually for my mothers account.  She has tried to use itunes for her new phone but is unable to login.  We want to change her password which I think we can manage but the major problem is she cant remember the answers to her secret questions.  We called apple support who helped to reset her password but we really need to change her questions also.  We dont seem the get the option to change them if we dont know the answers to the existing questions.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT5312 It is not giving me an option to even reset and I have a rescue email verified and its not giving me a option to reset my security questions

    It is not giving me a option to reset my security questions

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How to reset Apple Security Questions

    HI,
    I need some help here, I had an iPhone 3g for the longest time, it gave out on me, which now i have the iPhone 5s
    works great and all, but when i go to the app store, i can get all the free apps i want, but when i go to purchase one
    it asks me for my accounts security questions, which i set so many years ago and now have forgotten them, so i need
    to know or find out if there is a way to reset them.
    Thanks!

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (119742)

  • How to reset apple security question

    Hi all,
    I've forgot my security question answers. I'm trying to reset my security questions but I could not get email at my rescue email address. I'm unable to call apple support team. Anybody could suggest me on this matter. Is there any email address to contact with apple support team?

    If you aren't receiving the email then what happens when you try to contact Apple ? If your country shows on this page then you should be able to contact them via that : http://support.apple.com/kb/HT5699

  • HT5312 Can you please let me reset my security questions!!????? Please

    Can you please let me reset my security questions!!!????? Please!!

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • HT5312 But how do you actually reset the security questions?

    How do you reset your security questions?

    The page that you posted from has instructions half-way down it for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 should let you reset them.
    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Is there a way i can reset my security questions with out talking on the phone?

    Can i reset my security questions through chat instead of calling? to busy to call

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset - which will normally be by phone as they need to confirm your id and that it's your account.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT5312 How in the **** do I reset the security questions?

    How in the **** do I reset the security questions?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

Maybe you are looking for