HT5312 This option is not there on the webpage.
I have bought many apps but now my ipad is telling me this is the first time im buying an app please answer security question.
But i cant remember the answer.
When i follow the instructions it says there will be a
Send reset security info email to ...
But this option is not there on the webpage.
So now i cant even buy an app.
Please Help me???
I just want to buy an app for my child
Hello NVictor,
You are prompted for your security questions upon the first attempt to make a purchase from the iTunes or App Store on a new device. This is for your security. However, if you do not remember the answers to your security questions please refer to the following article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
- contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you do not receive the security question reset email, or need further assistance, please see the following:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
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