HT5312 Way to reset security questions w/out pre-existing rescue email address?

I'm not entering my security answers correctly (or can't remember them) and would like to reset them. Is there a way to create a rescue email or to reset my security questions for my Apple ID if I don't already have a rescue email address?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
Please send me answer to [email protected] or [email protected]
Thank you

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87669)

Why can't I send a code to reset my security questions but I have a rescue email address?

Why can't I send a code to reset my security questions but I have a rescue email address?

If you have a rescue email address on your account then you will see a reset link on your account : http://support.apple.com/kb/HT6170
If you only have alternate/secondary email addresses on your account then you won't get the reset link, an you won't be able to add a rescue email address until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add one for potential future use : http://support.apple.com/kb/HT5620

How can I reset security questions. What is a rescue email.

How can uI reset security questions. What is a rescue email.?

Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support

HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

HT1349 how can i reset security question when i dont have rescue email?

how can i reset securty questions when i dont have rescue email?

You'll have to contact Apple to fix. Contact numbers here:
http://support.apple.com/kb/HT5699?viewlocale=en_US

HT5312 i cant remember security questions and i dont have rescue email how do i set it up

i cant remember security question and dont have a rescue email set , cant seem to set up rescue email address. how do i do this.

The Rescue Email needs to be Set up Before you need it.
ceslive wrote:
i cant remember security question
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

How to reset my security questions with out doing a rescue email

Hi I just bought a new iPhone and iPad mini and I sign into my account but t will only let me buy free stuff and says I need to verify this devices with security questions well I don't know my security questions and I haven't know them for a long time but I keep finding the same way to change them with a rescue email but I never can figure out how to do it or there is no way for me to do it cause no matter how many emails I put on there it won't let me choose to send rescue email so I'm looking for a different way to change the security questions

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 How do I get my security question answers sent to my rescue email address without calling support?

I just got a new iphone5s and wanted to purchase an app in the App Store. It said since it is the first time on this device I need to answer security questions. I know my answers but I don't remember in what context I wrote them. How do I get my answers sent to my rescue email address?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

TS2446 I forgot my security questions and I have no rescue email address ?

What do I do?

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
When they've been reset you can then add a rescue email address for potential future use.

HT5312 reset security questions - i dont have a rescue email adress

I dont have a rescue email adress set up, my apple id is like3-4 years old and i dont remember had a rescue mail. i need to purchase some apps, i dont remember my security answers ! what do i do?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103467)

Is there any way to reset security questions without a vocal contact with Apple?

Yesterday I've tried to buy a song from iTunes, and it's surprised me that I've been ask to answer some security questions I have made long time ago and unfortunately I can't recall the answers of these security questions, I've tried to reset the security question by this site applied.apple.com and the reset link is not appearing under the answer box!!
Is there any way to reset security questions without making a vocal contact with Apple ?
Best Regards,

Click here and ask. If they say that there isn’t, and they probably will, accept that.
(122113)

HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply

HT201363 Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

Hi dear sir/Madam i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105243)

I choose send reset secure question but did not receive the email to reset

I choose send reset secure question but did not receive the email to reset

If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107119)

HT5312 Way to reset security questions w/out pre-existing rescue email address?

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