HT5312 What do I do when I can't remember my security question answers , I can't buy any songs or games and I can't find anything to reset it , please help.

I really need help, my iTunes account won't work until I remember my security question answer but I can't. I contacted customer service but nothing is helping me , if you have any suggestions please help.

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

Similar Messages

  • HT5312 OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase

    OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?

    Using this link: http://support.apple.com/kb/HE57, click on:
    Get Support
    See All Products and Services
    More Products and Services
    Apple ID
    Other Apple ID Topics
    Use My Apple ID to Manage Security Questions
    Then click on the box that says "Contact Apple Support"
    This will give you a case number as well as the phone number to call when you are ready.
    Cheers,
    GB

  • If i can't remember my security question answers what am i supposed to do?

    if i can't remember my security question answers what am i supposed to do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Please help me ! I can't remember my security questions answers

    Please help me ! I can't remember my security questions answers and i can't resend them to my email
    And my rescue email is activated but apple can not resend me the answers on it
    What can i do ?
    I can't purchase any apps from appstore using my credit
    Please help me

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can't remember my security question answers , so Please help me to Create new Security Question for my Account .

    rt ,
    This is ***majed*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
    Best wishes,

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I can't remember my security question answers , so please help me to Create new Security Question for my Account : ********  , Best wishes

    I can't remember my security question answers , so please help me to Create new Security Question for my Account : **********
    , Best wishes
    <Personal Information Edited by Host>

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I can't remember my security question answers and the recovery email never comes. It also has a different email than my user ID. It's not an email I use. Help!

    I can't remember my security question answers and the recovery email never comes.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I can't remember my security question answers and I don't know what to do

    I can't remember my security question answers and I don't know what to do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103304)

  • Support ,​ ​ This is Thamer mohammad  ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .​ ​ Best wishes

    Support ,​
    This is Thamer mohammad
    ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .​
    Best wishes

    These boards aren't Apple Support; nobody here can reset the questions. Click here, phone Apple, and ask for the Account Security team, or fill out and submit this form.
    (90021)

  • HT5312 Dear Apple Support ,  I can't remember my security question answers , so Please help me to Create new Security Question for my Account .  Best wishes

    Dear Apple Support , I can't remember my security question answers , so Please help me to Create new Security Question for my Account .  Best wishes
    <Email Edited by Host>

    Welcome to the user to User Technical Support Forum provided by Apple.
    Please do not post personal information on a Public Forum.
    I have requested the Hosts remove it for you
    For your issue...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • Dear Apple Support ,  This is amany alnajjar ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .

    Dear Apple Support ,
    This is amany alnajjar ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • Dear Apple Support ,  This is FAHAD ALGORWAN ,I can't remember my security question answers , so Please help me to Create new Security Qu

    Dear Apple Support ,  This is FAHAD ALGORWAN ,I can't remember my security
    > question answers , so Please help me to Create new Security Qu

    Please do not make multiple posts. One is enough. These are user forums, so you are not speaking to Apple here.
    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • Dear Apple Support , This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes,

    Dear Apple Support ,
    This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
    Best wishes,

    The people on these boards aren't Apple Support and can't do that for you. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102461)

  • HT201303 I can't remember my security question answers, and my rescue email is no longer valid.  How can I change my security question answers?

    Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation.  How can I reset my security questions or reset my rescue email?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I can not remember my security question answers, how can I change them?, I can not remember my security question answers, how can I change them?

    I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107849)

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