HT5312 What do you do if the option to send the security info to your email?

I've been trying to buy some songs from iTunes but it keeps asking me for my security questions, which it has never done before, and I don't remember my answers. I tried to go to apple support using the express lane and when I went to the section to figure out how to fix it, it sent me here and the screen shot here shows that there should be an option to have the information sent to your recovery email, which I have 2 attached to my account, but there is no option in my account management page. I tried emailing apple support and they told me that the section of apple support that I contacted the wrong apple support people for my problem even though I opened the email option from the express lane. Please help me, I have a bunch of iTunes cards that i got for Christmas that I would like to use!!!

The option to send reset info only appears if you have a rescue email address on your account, which is a different address / setting to alternate email address. If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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HT5312 When I go to Account Managemet. They won't have the option about, send reset security info to your email. Why don't they have that option?

Help

Because you didn't previously set up a rescue email address, which isn't the same as an alternate email. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99594)

HT5312 It doesn't give me an option to send my security questions to my email

It doesn't give me an option to send my security questions to my email

Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

What if you dont know the last owner of your iphone

what if you dont know the last owner of your iphone

Without the Activation Lock removed by the previous owner, your phone can't be set up again with your Apple ID and can't be used.
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Check this article as well:
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HT5312 I have a rescue email and I forgot my password answers. When I enter incorrectly, I DO NOT get the option to send reset security info email to.... Please help. Thanks

I have forgotten my apple id security questions/answers. I have a rescue email address but I do not get the option to send a rescue email to ...
Please can you help.
I have locked myself out!!
Thanks

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

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HT5312 I can't get the option to send reset security questions to my email

When I go to reset my security questions, it won't give me the option.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93698)

What if you tried doing the clean up on your mp3 player and it don't work in rescue m

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and how do i do that i've never done that before?tracy

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HT5312 What if you don't receive the email to reset security questions

We haven't received any of our emails to reset security questions what can we do

These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT5312 What if you forgot the answer to the security questions

I can't buy apps because I forgot my security question I need help to reset it?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

I´ve bought the new IPad3, what a disappointment the 3G does not work, no Internet available, APPLE what are you doing for the all the people in Germany who bought the new IPad3? I´m still an Apple fan, all my products are from Apple but I need a solution

I have been waiting since months for the new IPad4G 64 Gbt. ON recommendation of Apple Support I have changed my IPad 4G last week in the hope that something was wrong with the firts one I bought.
The one I have now has the same problems. WiFi is working however 4G not at all. Apple what can I do? What are you doing for the thausands of German Apple fans who have bought a IPad4G and can not use it. We need a solution NOW. I´m working with this tool and need to be able to rely on it.
Thanks for a feed back.

JKerki wrote:
They had not heard about the problem, however made no problem to change it for an other one. Apple Support Germany pretendet not to know about this problem. However the web is full of complaints.
It would be advisable for Apple to react officially on it. € 799, - for something that doesn´t function is no fun :-((
Isn't replacing your iPad Apple "officially" acting on it?

HT5312 I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen show even if I answer mor than 3 questions, it's bloked for 8 hours

I want to change my security questions, but the option" forgot your answers? send reset security info email to" doesen't show, and after I answer 3 wrong questions, it's bloked for 8 hours, how can I change the answer to this questions If the link doesen show on the aplle wb page?

The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551

HT5312 What do you do if the option to send the security info to your email?

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